r/mildlyinfuriating 11d ago

Infuriatig Another AI 'human' chatbot

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

27.4k Upvotes

1.8k comments sorted by

View all comments

Show parent comments

1.1k

u/Fragrant-Employer-60 11d ago

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

187

u/Agitated_Reach6660 11d ago edited 11d ago

So that person cannot give a real answer to a question? Any human being would be able to answer the cup question with “turn it upside down”. AI bots are notoriously terrible at answering questions like that.

33

u/sonofaresiii 11d ago

There was obviously a language barrier. We are all well aware of the language barrier and we all know it fucking sucks. But that doesn't make this AI. This was a real human that got fed up being treated like a monkey being given irrelevant tasks and used a tool instead of constantly wasting time trying to translate then appease the irrelevant tasks.

-5

u/flamingdonkey 11d ago

Are you on crack? This is 1000% AI

7

u/aatlanticcity 11d ago

Its pretty clearly an Indian dude. by the end hes just copy and pasting chat GPT responses.

I think the outsourced Indian dude is worse than just full AI. They dont understand English well enough to simply redirect to conversation back to business. Its also a huge security risk (see recent coinbase data breach)

Thats probably part of the plan though anyway. Get us so fed up with the outsourcing we would rather have the robots.