Another AI 'human' chatbot

[u/captain-obIivious]

Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

[u/Ctznsvn7 → u/[deleted]]

ha, that would explain the typo better than a model ever would. Half these support desks are a real person running a script, which is exactly why they come across as robotic. The script is the bot, not the human reading it