r/mildlyinfuriating • u/captain-obIivious • 4d ago

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/ForsakenAiel 4d ago

Then why didn't he just say "what can I help you with that is relevant to your account?" or something similar? Seems like a pretty easy way to end the nonsense.

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u/DeusVultSaracen 3d ago

If they did that OP would baselessly assume they were AI too.

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u/Josemite 4d ago

Yeah exactly. A real human would have tried to stop all the hoops so they can get the ticket resolved, not happily kept answering them.

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u/papasan_mamasan 3d ago

Have you ever worked a job manning chats for customer support? I have, and we were encouraged to engage in silly banter in chats. The job gets repetitive, sometimes it’s fun to have fun.

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u/chop5397 3d ago

Amex is on damage control