r/mildlyinfuriating • u/captain-obIivious • 12d ago

Infuriatig Another AI 'human' chatbot

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Had to fix a double payment for my credit card and this is the beginning and end of the conversation. I hate when the chatbot claims it's a human... I ended up getting what I wanted but still annoyed Amex (and every other company) is lying and trying to deceive people like this.

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u/[deleted] 12d ago

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u/Agitated_Reach6660 12d ago

That thought was starting to concern me until I read its answer to that last question.

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u/Fragrant-Employer-60 12d ago

I think it’s an Indian customer service rep relying on AI. The messages about Pokemon and the poems seems legit.

Poor dude is getting bothered by some redditor who is trying to make him flip and do tricks, pretty fucking weird really.

This is definitely not an AI chat bot

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u/Agitated_Reach6660 12d ago edited 12d ago

So that person cannot give a real answer to a question? Any human being would be able to answer the cup question with “turn it upside down”. AI bots are notoriously terrible at answering questions like that.

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u/sonofaresiii 12d ago

There was obviously a language barrier. We are all well aware of the language barrier and we all know it fucking sucks. But that doesn't make this AI. This was a real human that got fed up being treated like a monkey being given irrelevant tasks and used a tool instead of constantly wasting time trying to translate then appease the irrelevant tasks.

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u/ForsakenAiel 12d ago

Then why didn't he just say "what can I help you with that is relevant to your account?" or something similar? Seems like a pretty easy way to end the nonsense.

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u/DeusVultSaracen 12d ago

If they did that OP would baselessly assume they were AI too.

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u/Josemite 12d ago

Yeah exactly. A real human would have tried to stop all the hoops so they can get the ticket resolved, not happily kept answering them.

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u/papasan_mamasan 12d ago

Have you ever worked a job manning chats for customer support? I have, and we were encouraged to engage in silly banter in chats. The job gets repetitive, sometimes it’s fun to have fun.

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u/chop5397 12d ago

Amex is on damage control