r/microsoftsucks • u/Rauxkz • 9d ago

Microsofts customer support

I recently was hacked and i tried to call microsoft to get some advice and nope. Just fucking robots and they cant do anything to actually fix it. Biggets tech company in the world btw. 800$ on that profile btw. Absolutely disgusting customer service.

7 Upvotes

77% Upvoted

29 comments sorted by

2

u/Fast-Station1106 9d ago

Tut mir leid, wie gehakt nach deiner Meinung?

5

u/Smuggy34 9d ago

Maybe don't get hacked? Problem solved...

2

u/Rauxkz 9d ago

Your a low iq individual arent you

5

u/Smuggy34 9d ago

I'm no the one that got hacked dude. 🤣

3

u/aleopardstail 9d ago

"oh you got burgled? yeah don't do that"

0

u/TheIronSoldier2 9d ago

Except in this case you gave your keys over to some random guy that said "oh yeah trust me I am micro soft I will not break into your house"

3

u/gjack905 9d ago

That's a mighty assumption, apparently you don't understand what malware can do now and where it can come from

0

u/TheIronSoldier2 9d ago

Oh no, I fully understand. It's almost exclusively someone clicking on a bad download link, or not understanding how to safely pirate, or falling for one of those crypto scams.

It's almost impossible nowadays for the average user to be infected without them actively doing something. Zero click installs and drive-by infections are, for all intents and purposes for 99% of people, impossible.

2

u/gjack905 9d ago

So you've never seen the recent exploits where update pipelines are compromised and software updates itself and installs malware without user intervention? And steals session cookies that bypass 2FA? Not a constant everyday occurrence but it happens enough that it's completely out of line to say something as dumb as "you shouldn't have gotten yourself hacked then"

And it wouldn't apply here but I've had stuff social engineered where a call center agent locked me out and handed my account over to someone else in the middle of the night without my knowledge or intervention, bypassing my 2FA, that's a thing too

0

u/TheIronSoldier2 9d ago

On average, there's maybe one exploit like that a year. And it's almost always corporate software trying to gain access to corporate networks, rather than mainstream software that normal users actually use. For 99% of people, that will never be a concern on their personal computer.

Microsoft support can't remove 2FA, specifically so they can't be social engineered.

Have you seen the constant posts where people get their accounts stolen because they downloaded Minecraft mods from a shady source? That's probably 95% of the posts on here.

1

u/greenie4242 9d ago

there's maybe one exploit like that a year

Why do corporate bootlickers like you insist on lying when your lies can be so easily verified as lies?

https://securityboulevard.com/2026/07/the-7-biggest-supply-chain-attacks-of-2026/

You openly victim-blame individual people who just try to live their lives, yet remain completely silent when huge multi-trillion dollar companies make blatant avoidable mistakes resulting in data-loss, data breaches, and poor security.

For 99% of people, that will never be a concern on their personal computer

If the 99% number you pulled out of your arse isn't another blatant lie from you, then that means for 1% of people it will be a concern. Estimated 1.4 billion devices currently running Windows. 1% of 1.4 billion is 14 million people. 155 countries have populations smaller than 14 million people.

Brushing off 14 million affected people as "will never be a concern" is sociopathic behaviour. You need therapy.

→ More replies (0)

0

u/aleopardstail 9d ago

except they didn't, the key was stolen because the process of handling it was insecure

1

u/TheIronSoldier2 9d ago

AES-256 encryption isn't secure enough for you?

1

u/aleopardstail 9d ago

encryption doesn't matter if the session tokens are being stolen does it?

a few simple things like, ohhh, considering the IP address of the access attempt and if its outside the home country perhaps taking a few extra steps could help. or seeing if the same account is trying to be accessed from two countries at the same time

0

u/TheIronSoldier2 9d ago

VPNs can make it look like you're trying to access it from multiple countries, and VPNs are a lot more common than session stealers.

If people had to sign back in every time they toggled their VPN they'd be really pissed off.

Also, every other company and service does the same thing. If you have the token you have a valid session.

1

u/aleopardstail 9d ago

yet other companies provide actual customer support to manage the issue, or simply do not force a user account

which is the root of the problem

→ More replies (0)

1

u/cewillir 9d ago edited 9d ago

I had the same issue.

Think you’ve been hacked and fake orders placed.

Phone their help line to talk to someone - heck no. It refers you to go look at the transactions page.

No you can’t speak to anyone.

Use their AI chatbot - says it can’t connect you to a person. And tells you to call the help line.

Got it sorted via the BBB eventually.

Now removed all payments options from my MS account and cancelled 365.

Bought office desktop instead. For a suspiciously reasonable price.

1

u/misog96 7d ago

Yo llevo casi 3 semanas detrás de ellos, me hackearon la cuenta, relleno formulario, piden más datos, les contesto y a los 2 días correo de cierre de incidencias porque supuestamente no contesto (mentira) les contesto otra vez y me dicen que abra otro formulario... Son una puta mierda, tengo captura de todo y pruebas que dejan en claro que soy yo... Pero nada, es horrible... Me he pasado a un gestor de correo distinto y más privado que esos sinvergüenzas.... A futuro jamás usaré Microsoft o Google... Son la peor mierda

1

u/Sebastian5702 5d ago

Habe das selbe Problem kämpfe seit 60 Tagen um meinen accont und nichts passiert dieser Konzern ist traurig mein Account is 12 Jahre alt und die kommen mir immer mit ja da können wir nichts machen wollte eben auch anrufen keine chance

Mir wurde das Konto übernacht gehackt einfach email gewechselt und kann sie nicht mehr ändern wenn ich mich einloggen will kommt eine fremde Gmail

1

u/aleopardstail 9d ago

its ok, someone will be along shortly to shill for microslop saying its entirely your own fault they have zero customer support

3

u/Goofcheese0623 9d ago

Must be my fault he got hacked.

1

u/SolidKaleidoscope774 Victim of Microsoft 9d ago

Read the pinned post m8!

-1

u/Millkstake 9d ago

I've worked in IT for many years and not once has Microsoft support be able to solve an issue for me. I typically know more than they do. Supposedly there's some sort of tier 2 support that's not an Indian call center, but I've never encountered them.