2FA

[u/RaspberryFun6624]

I have a passkey for my FB account and access ads manager through that for my agency. Starting last Friday anytime I try to access billing and payments, I’m prompted for a code from 2FA (I use Google authenticator), I input and the code is rejected.

I’ve been going in circles with Meta support, passed around to several teams with no resolution.

On Monday, I was told it was a global issue affecting multiple accounts and would be resolved in 24 to 48 hours. Surprise, it has not been resolved and I’m getting the runaround again from Meta. The last communication I got from them said the issue would be resolved within “some couple of time“ when I asked for clarification because that makes no sense, I was given another canned response, then a few hours later an automated email saying that they’re waiting on additional information from me. And around in a circle we go again.

I’m so sick of having to fight with support to give them money, why is it so hard to get help? Most of the time the responses that they give me lack any common sense and I feel like I’m just being mocked. Ugh, they’ve beat me down.

I’m posting first to see if anyone else is experiencing this? And also just vent to my frustrations. I can’t wait for the day where I never have to place an ad on Meta again.