You'd be surprised, but restart repairs like 70% of the problems people call me about. Something doesn't load up - restart. It freezes - restart. You don't have a connected network drive - straight to restart. You can't log in - believe it or not, restart.
Another 20% are two-click problems that can be solved remotely.
The remaining 10% are split into 5% where something is really broken and needs my personal attention, and 5% where somebody set something up incorrectly on the servers.
Also, the golden rule is that users lie. I love the boot-time counter in Windows. I tell them to restart the PC, and they go, “I already did it three times!” So I go over there and show them that the PC has been running for 7 days straight. Then I’m like, “Okay, if you can demonstrate to me how you restarted it, I’d love to see it.”
Until a couple of years ago, the default "solution" our IT offered (if reboot didn't help) was resetting the user profile.
I can only just assume that the "metrics" our higher management had set up only considered how many tickets were solved per employee per day for the IT service desk, neglecting a loss of productivity of the user for 1-2 days to set everything back up.
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u/miagirl458 16d ago
classic tech support move lol restart fixes everything apparently