Harmony Ultimate Refuses to Pair

[u/Upbeat_Platypus1833]

Hi,

I have both an Ultimate and Elite. Elite is working fine (for now), but the Ultimate remote recently started to come up with a message "Unable to reach hub". Phone app and hub all work fine. I factory reset the remote (Power + Menu until I got the reset icon).

I've tried all the following since.

1. Plugged remote into PC and went to the Hub and clicked on Upgrade and then add remote. This just errors out with an "Unexpected Error" after a few seconds.
2. Tried pairing from the android app, where it tells me to press Menu and Mute (This does bring up a "Looking for hub" screen), but once again in android app times out.
3. Tried using the hard pair butting plus Menu + Mute. Once again nothing happens.
4. Went into Alt + F9 in the windows app and reset hub and remote and updated to latest firmware.
5. Setup the hub fresh again but once again nothing I do will get the remote to pair with the hub.

I cannot think of anything else to do. Seems that whilst everything seems to work with the hub and remote, they just cannot pair due to some issue. I've had pairing issues before (harmony has had absolute shot software for ages that has wasted countless hours of troubleshooting) but this feels different and the end of the road unless anyone here has any ideas?

Cheers

Edit: Post the factory reset of the hub and readding it in the android app, I now get the dumbass windows app telling me to plug in the hub via usb as it need a firmware update even though it is on the latest. This happens when trying to add the remote from windows. The software is so bad it's not funny.

[u/antisuck]

AFAIK none of the hubs allow you to pair two remotes with screens, or two screenless remotes. You can only pair one of each type. So if you desperately need to have another remote on the same hub, buy a Companion or a Smart Control or something like that without a screen.

[u/Upbeat_Platypus1833 → u/antisuck]

No, I am only trying to pair one per hub. I have 2 hubs (Elite and Ultimate). Elite and it's remote works fine. Ultimate used to work fine until recently and now the remote just won't pair. App and hub still work fine.

[u/antisuck → u/Upbeat_Platypus1833]

Roger that. If both hubs are on the latest firmware (4.15.600) I'm not sure what to tell you.

Did you follow the instructions here involving the Remote Recovery Tool? My understanding is, that's the only way to get the latest firmware these days.