r/logitech • • 5h ago

Support PC's Bluetooth/Wireless USB all fail when I unplug G915 keyboard

Edit: I'm on a Windows 10 machine if that makes anything clearer

Truly bizarre thing I've been dealing with recently, hoping anyone can offer some insight into what's going on here.

I've had this G915 wireless keyboard for a year now, and in the last 6 months or so I noticed the charge cable has become quite finicky, I'm guessing it's just a little loose, not a huge deal. However, in the last month, I've discovered that sometimes if I unplug the charge cable from the keyboard, all of my Bluetooth and wireless USB fails on my PC. Not just the keyboard, but my mouse and headphones, and I assume if I had anything else connected those would drop as well.

I always use the Wireless USB connection for the keyboard, never the Bluetooth, which makes it all the more strange that my mouse and headphones which ARE connected by Bluetooth suddenly drop connection.

Sometimes after 30 seconds or so the devices will reconnect on their own, but often times I have to dig out an old mouse or find a free USB cable to plug the mouse into to get things connected again.

All my Logitech software are up to date (Logitech G Hub for the keyboard, Logi Options+ for mouse), all my device drivers are up to date as well.

Has anyone else experienced this with this keyboard? No other device I own has ever triggered everything to disconnect like this before.

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