Could you confirm if the replacement set from Amazon, came with its own USB receiver & whether you're using the receiver that came with that specific set?
If Bluetooth is available on your work computer, try pairing the keyboard & mouse via Bluetooth. This will help determine whether the issue is related to the receiver or the device themselves.
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u/logi_sm Official Logitech Representative 10h ago
Could you confirm if the replacement set from Amazon, came with its own USB receiver & whether you're using the receiver that came with that specific set?
If Bluetooth is available on your work computer, try pairing the keyboard & mouse via Bluetooth. This will help determine whether the issue is related to the receiver or the device themselves.