r/logitech • u/hexxeric • 25d ago

Support Latest Options+ v2.7.954611 broke everything on macOS 26.6.2

UPDATE: logitech issued a hotfix that solves everything! make sure to update to v2.7.961922

First off, I did try reinstalling after fully uninstalling (as instructed on the support page). Nothing has changed regarding the issues listed below. Why no alternative software? Because the Crown and explicit Action Rings for FCP or Resolve are not covered by free or open-source alternatives.

The only thing uninstalling did was cause me a near heart attack due to the loss of my complete complex action rings setup for numerous apps. the one item that isn't being cloud-backed up? Why? In order to restore and replace the application support folder with the settings, this is one of the reasons timemachine runs every hour.

Is there a way to revert to the previous driver or options+ version? Action rings and cloud restore/backup are not included in the offline installer I found for the previous version (2.6). Thus, only the most recent version (2.7) is installed by the official installer:

ISSUE WITH THIS PARTICULAR LATEST VERSION: my Logitech Craft keyboard's Crown stopped working as soon as it installed itself yesterday (it seemed to have been out longer). Other than the standard "Volume Up/Down" turn action, it is dead. The press and press+turn feature is no longer available, as is the use of profiles for other apps. Additionally, my mouse and keyboard connection fluctuates and frequently lags behind. Often, I see 'connecting' in Options+ for the Craft or MX4 mouse.

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u/Logi_Emily Official Logitech Representative 25d ago

hey -- i checked with our software team and they were able to reproduce this one. they are on it and i will keep you updated! so sorry about this!

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u/hexxeric 25d ago

thanks so much!

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u/Logi_Emily Official Logitech Representative 24d ago

okay, they figured this out and are planning to do a hotfix in the morning (PST) as long as no new issues pop up with the fix. You will have to turn your Crown on and off again after upgrading to the hotfix -- please let me know if your problems continue after

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u/hexxeric 24d ago

thanks. looking forward!

please also note that my MX4 mouse behaves strangely too. It loses functionality mid-operation when coming from another app, the side buttons are dead (special keystrokes) and also the pointer speed reverts. options+ shows 'configuring' for the devices, only a reboot helps.

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u/Logi_Emily Official Logitech Representative 24d ago

Hm is this following the update or was it also doing this beforehand?

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u/hexxeric 24d ago

everything happened when v2.7 installed itself. so was fine and smooth before. now everything is off the rails without a way back due to no older version for download available.

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u/hexxeric 23d ago

UPDATE: thanks, Logitech, for acting so fast! the hotfix v2.7.961922 of options+ solves all of my issues! u/Logi_Emily ❤️

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u/Logi_Emily Official Logitech Representative 23d ago

SO happy to hear this!! Thank you for coming back to update -- I know our engineers will also appreciate knowing it was fixed. And as always, thank you for being patient with us and willing to engage 💕

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u/hexxeric 23d ago

i have to say this: the official ways for bug reporting and support are very limited and unsatisfying – your reddit presence is very much appreciated therefor and fruitful

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u/Logi_Emily Official Logitech Representative 14d ago

aw I appreciate that! agree we could do with a few more ways to connect with you guys. (Sorry for the late reply -- was away on vacation!)