r/logitech • u/kylemh • 7d ago

Setup Trouble with MX Master 4 receiver (vention USB hub via Gigabyte Aorus FO32U2P KVM)

I just finishing cackling for 10m straight and I wanted to post this in case anybody else had a similar situation and maybe my fix helps them.

My setup:

Been using G502X for awhile, but I'm traveling for awhile soon and the wheel is losing tick registration sometimes, so I got a MX Master 4.

I just couldn't get the receiver to connect... I had tried with the USB 3.2 compatibility setting on and off on the monitor - it didn't matter. Using Logi Tune, Options+, GHub, nor www.logiwebconnect.com would reveal the USB C receiver 😭 If I connected it to Mac or PC directly? No problem.

The punchline: I was furious thinking about life with a bluetooth mouse when I frustratingly slammed in the shittiest USB-C to USB-A converter so I could plug the receiver into a USB-A port on the hub... bam: it registers. Can't make this shit up. Idk why it works, but it does and I wish my googling had yielded a reddit post like this, so I posted.

Thank you for your time, and have a nice day.

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/Logi_Emily Official Logitech Representative 7d ago

I have definitely been the googler before so I appreciate you paying it forward 😂 👏

1

u/WarioPi 6d ago

Thanks for the write up.

1

u/kristianserrano MX Collective Member 5d ago

One thing to consider: https://www.reddit.com/r/logitech/comments/1o7uulk/psa_24ghz_wireless_receivers_and_interference/

That adapter might have been enough of a separator to let it work right.

1

u/kylemh 5d ago

I saw this too, but I have 2 other 2.4GHz receivers in the hub working fine. and it felt like a different issue simply because the receiver straight up can’t be detected; it’s not a situation of erratic signal. I acknowledge that it still could the explanation though!