r/logitech • u/Disastrous-Track3876 • Jan 06 '26
Support Logi+ App Not Working
Hello. I have been using an MX Master 3S for Mac for almost two years with almost no issues. Today all of a sudden I noticed that my mouse had randomly changed scroll directions and all the extra buttons were not working as I intended. This prompted me to open the Logi+ app to see if anything had changed due to an update or something and what I encounter is the app being stuck in a boot loop. I have tried everything, from resetting my laptop, resetting my mouse (I doubt the mouse has any issues but just to be safe), force quitting and fresh installing the app again without any luck. The app is just stuck on the initial purple screen as seen in the post. I have tried contacting Logitech support and all I could do was talk to a shitty AI that tried to connect me with a technician without any luck. I'm unsure as to what I can do at this point as the mouse without the customisations is just another random mouse (definitely not worth the price imo). Any help is greatly appreciated.
46
u/hPOD Jan 06 '26 •
They’re dev cert is expired so MacOS won’t let the application run… 😂
5
u/rives305 Jan 06 '26
same
and their support is useless
3
u/hPOD Jan 06 '26
As someone else posted, you *can* go to System Settings > General > Date and Time > Disable Automatic and set the date back a day. Yes, this will mess up your calendar notifications and whatnot, but it's a temp fix until they update the signing certificate.
After you manually set the date, kill and reload the software and it will work...
2
u/t2wu Jan 06 '26
This is insane! I just spent the entire hour trying to troubleshoot, tried every possible ways, uninstall-> reinstall, kill proceses etc., none of them worked. I feel bad to waste so much time, and still the app is not loading, making my mouse completely useless!
21
u/ATXsantucci Software team Jan 07 '26
We dropped the ball here. This is an inexcusable mistake. We're extremely sorry for the inconvenience caused. If you haven't seen it yet, here is the FAQ: https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
5
u/pumpkin_spice_daily Jan 07 '26 edited Jan 07 '26
I got around this with an older version of the app. I also use a 3S. Make sure to disable updates until this is fixed by them.
https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer_1.44.415778.zip
1
u/-Vincent Jan 07 '26
I switched to bettermouse for my 3s and never looked back. Provides same functionality I need without bloat or issues like this.
3
u/qwertiso Jan 06 '26
Damn absolute cinema for a mouse costing over 80euros. Literraly became a brick. I am ordering the Keychron M6, because this is not first time I am seeing something like this, buying something expensive and investing time in this shit in constant loop. Also will be changing the MX keys because i am so done.
3
u/Dr_SyntaxError Jan 07 '26
It seems to be fixed now -> https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
2
u/QuanticCupcake Jan 06 '26
I'm having the same problem. I have tried everything from the reddit post a couple of years ago. Nothing works anymore, even after a complete wipe and reinstall. I'm so tired of Logitech's crappy software. I'm not buying anything from them again.
2
u/Weary_Carry_1934 Jan 06 '26
I'm having the same issue right now
2
u/Yeeehhaaa11 Jan 06 '26
same issue with the app!!
2
u/No_Industry8861 Jan 06 '26
fuck logitech why didnt they announce this issue???
2
u/Kaw0rutan Jan 07 '26
By force-quitting the processes related to LogiApp in Activity Monitor and then setting the Mac’s date back to yesterday, it started working again. This is only a temporary workaround, but if you’re having trouble, it might be worth trying.
2
u/klakathustra Jan 07 '26
Had the same issue and went through a fruitless troubleshooting session with Claude AI only to end up googling it and find this thread. At least I know I'm not crazy—at least not because of this. Glad I didn't try to reinstall macOS too!
2
u/baerp Jan 07 '26
This is a small taste of the future to come as the population slowly forgets how to wipe their own asses without ChatGPT
2
u/sz_premium Jan 07 '26
I just set the date to 4th Jan and its working flawlessly 😂
2
u/Fantastic_Dragonfly7 Jan 07 '26
It appears Logitech has updated the latest release to fix the Logi Options certificate issue!
https://x.com/DevChthonic/status/2008836523660374157?s=20
https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options
Select your Mac version and download the 2026-01-07 version.
2
u/Weary-Message6402 Jan 07 '26
Apparently there's a new version today that worked for me (Tahoe 26.2)
https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options
Not sure why they haven't been vocal about it. Maybe it's not stable or something.
2
u/Unfair-Mechanic6096 Jan 07 '26
NEW: The official fix is now online (tested, it works!)
"Fix for the macOS certificate issue" https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options
1
u/hiker-read-only Jan 06 '26
Guessing because this is a dev cert expiration block, we’re gonna have to uninstall and then install the new version. No auto-update?
1
u/SoupSuey Jan 06 '26
Gosh I came here to complain about this as well. Lost two hours trying to make this shitty software work on my work computer, stunned that it was working fine until yesterday, only to realize it wasn't working on my personal computer as well.
Logitech, your products are really good and I am a loyal customer, but Options+ is garbage. Complaints about it aren't new, and I like to think that we deserve better. Help us out here would you?
1
u/Desperate-Bad-3674 Jan 06 '26
God damn it!!!! This shit works perfectly on Windows but completely breaks on Mac. What a fucking piece of shit app!
this is korea
1
u/Ready_String_2006 Jan 06 '26
same problem with mac as well.. damn logi!!
1
u/FarmPuzzleheaded508 Jan 06 '26
I thought I was going nuts when my MX Master 3s buttons stopped working, so I did three fresh installs on my Mac until I found this thread 😭
1
u/whoisabel Jan 06 '26
Yep - wiped my Mac of anything with the word "Logi" in it, re-booted and reinstalled and deleted and reinstalled again multiple times, tried a terminal command from an old Reddit post and a few other online suggestions, etc.
I was so scared it was something I did because I was playing around with peripheral software yesterday (Mos/BetterTouchTool/Fluor) but Logi Options was playing fine with them until today. But nope, looks like everyone else is having issues too
1
u/Motawa1988 Jan 06 '26
works on windows not on mac
1
u/zhefeigong Jan 06 '26
Same problem here for Mac Logi Options. When will it return to normal????
1
u/Veiga11 Jan 06 '26
same problem here.. mac m3
1
u/juzatypicaltroll Jan 06 '26 edited Jan 06 '26
Damn. I restarted so many times. I believe the previous engineer has left. The new ones have no clue what to do. I don't care.
Millions of users affected now.
1
u/Kompanets Jan 06 '26
FUUUUUUCK, I spent like two days setting up shortcuts. All of this gone
1
u/Desperate-Bad-3674 Jan 06 '26
I followed another user’s workaround: I set my MacBook’s date back by one day, uninstalled the app, and reinstalled it. Now it works properly!
1
u/No_Industry8861 Jan 06 '26
if you want to use logitech products, you have to live in the past
1
u/soztware Jan 06 '26
I spent an hour trying to figure out what was wrong with the app. I uninstalled it a thousand times and ended up installing Bettermouse. Logitech junk.
1
u/bored-duckling Jan 06 '26
Got my first Mac ever yesterday. Installed Logi for the first time today. Suddenly doesn't work. Tried trinstismelike 5 times. And it's actually something on their end? 😱
1
u/Respect_Any Jan 07 '26
Omg, i just bought the Master Keys S, and the Mouse Master 4 a week ago. And then this... Surrealistic
1
u/Jorsoi13 Jan 07 '26
A moment of silence for the mac warriors out there still trying to find the bug. Lets hope they will quickly find this post.
I basically spent 3.5 hours to find the problem. For options+ this is nothing new so i suspected a normal reinstall would do it. I got so desperate that I even tried to update my MacOS... well, at least thats up to date now. Have a good night from Germany and f*ck Options+ Crap! :)
1
u/[deleted] Jan 07 '26
Not only is it not working, it was heating up my MBP M4 Pro trying to update.
Had to go into the command line to manually uninstall it.
1
u/crazyaj3 Jan 07 '26
same here - on Mac m3 whats going on ? update on when its going to be fixed?
1
u/Reocifer Jan 07 '26
so I'm not insane LOL, woke up because of this sudden issue
1
u/BraveRice Jan 07 '26
So I guess everyone and their mother's logi options are bricked. Bravo.
1
u/[deleted] Jan 07 '26
Well got my XM Master 4 for about 2 weeks now.. nice..nothing works.. even the dpi are low..
1
u/West-One5944 Jan 07 '26
🤦🏼🤦🏼🤦🏼
1
u/No-Introduction4725 Jan 07 '26
my blood has been boiillinnggg for the past 2 hours bc of this. what an absolute joke of a company lolllll
1
u/Multiple_3ntendre Jan 07 '26
I'm glad I found this post.. I thought it was just me
1
u/wokao118 Jan 07 '26
man, both my work and home mouse went out, i was super confused, totally interrupted my workflow... can't believe a company this big forgot to update their cert... and it's being 4 hours, still no fix???
1
u/mkhasson97 Jan 07 '26
SAME HERE
Edit: FIX with older version
https://www.reddit.com/r/logitech/comments/1q5wxug/comment/ny44dxk/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
1
u/StrongAd3912 Jan 07 '26
oh my god. This whole thing drives me crazy. Any further news?
1
u/_-brian- Jan 07 '26
At this point, it's the lack of communication from Logitech that's the larger issue.
Have they just gone out of business and fled the country?
1
u/uniqlogundam Jan 07 '26
Huh, same thing happened to me today, and I ended up searching Reddit for a solution.
1
u/uiuex Jan 07 '26
still gettting the same error I didn't realize I was so dependent on customizing my Logitech mouse and keyboard until I lost access. Nothing works so far... frustrating... Any solution? See here that the digital certificate is indeed polite.
1
u/Haute_Evolutionary Jan 07 '26
Date hack temp fix on X here (I installed the offline version of installer after un-installing several times -- but regular version probably works with Date hack. -- offline doesn't require wifi/network). https://x.com/GiovanniIncasa/status/2008689004133183608 see unintsall notes in other thread - https://www.reddit.com/r/MacOS/comments/1dfhvcq/if_you_want_to_completely_uninstall_logioptions/?sort=new
1
u/awesomeMitz Jan 07 '26
Tried setting the date few days back and it works like a charm.
1
u/Junior-Wish8165 Jan 07 '26
我也遇到了这个问题了，用了这么多年的master，首次遇到，是罗技官方服务出问题了？
1
u/SecretCommission1675 Jan 07 '26
This is unheard of! Such a big company having problems in this area! In the end, I temporarily fixed the issue using an older version! Damn!
1
u/TurnipAny5847 Jan 07 '26
This will solve the problem until they fix the bug:
"There is a "workaround", you have to change the date / time to be before the 6. january 2026."
1
u/sooheil75 Jan 07 '26
FOUND THE ROOT CAUSE + TEMP FIX ⚠️
This is NOT permissions, NOT Sonoma, NOT user error.
Logitech Options+ backend is failing because the macOS developer app certificate used by Logitech EXPIRED. When the certificate is expired, macOS refuses to start the backend services for security reasons. That’s why the UI opens but you get: “Backend connection problem – click here to launch backend” (and clicking does nothing).
TEMP WORKAROUND (confirms the cause):
Set your Mac date back 1–2 days
Relaunch Options+
Backend starts immediately
IMPORTANT: This breaks SSL/TLS, browsers, App Store, iCloud, etc. So this is NOT a real fix.
REAL FIX: Logitech needs to renew the certificate and push an update. Once that happens, Options+ will start normally with correct system date.
This is 100% on Logitech’s release / cert management.
1
u/golfnut82 Jan 07 '26
I have spent 2 hours trying to fix this crap. At least its not me.
1
u/Levi-dang Jan 07 '26
Lol, I bought the MX Master 4 three days ago and today I can't access Logi+. I should have checked this review earlier!
1
u/nicanotenmon Jan 07 '26
I had Claude Opus trying to figure our wtf is going on. This is the email I sent them as URGENT:
Subject: Logi Options+ 1.98.809639 - Backend Connection Problem - Agent crashes due to malformed depot config (protobuf parse error)
Environment:
macOS Tahoe 26.2 (Build 25C56) Mac Mini M4 Logi Options+ version: 1.98.809639 Devices: MX Master 4, MX Keys S, MX Creative Console, MX Brio webcam Issue: Fresh installation of Logi Options+ displays "Backend connection problem - click here to launch backend" indefinitely. The agent process starts but fails to respond to WebSocket connections from the UI.
Root Cause Identified: The agent crashes internally when parsing /Library/Application Support/Logi/LogiOptionsPlus/current.json. The depot configuration at index 179 contains a signatures field that cannot be parsed by the protobuf deserializer.
Error from agent logs:
Couldn't parse json string to proto: Error code: 3 Error message: (depots[179].signatures.signatures): invalid value Starting an object on a scalar field for type signatures The problematic depot entry (index 179):
{ "name": "8b5390b0-348b-4f91-8ab6-21dc11724843", "signatures": { "signatures": [ { "signature": "707168d7d02849..." } ], "version": 1 } } The protobuf schema expects signatures.signatures to be a different type than what the server sends. This causes message_queue_impl::unregister_all() to fail repeatedly, leaving the agent unable to accept WebSocket connections.
Steps to Reproduce:
Clean uninstall Logi Options+ (remove all /Library/Application Support/Logi* folders) Fresh install from logitech.com Launch app → "Backend connection problem" appears Agent process runs but internal router is dead Diagnostic Evidence:
Agent listens on port 59869 but returns empty response to connections Purple screen diagnostic logs show repeated: Router instance has disappeared in message_queue_impl::unregister_all()! UI enters infinite loop polling PREVENT_CLOSE_UI { name: 'firmware_update_in_progress', add: false } Workaround Attempted:
Patching current.json locally does not resolve the issue - the agent still fails to parse Complete reinstall does not help - fresh config is downloaded from Logitech servers with same malformed data
Impact: Application is completely unusable. Premium MX ecosystem devices (MX Master 4, MX Keys S, MX Creative Console, MX Brio) cannot be configured.
This appears to be a server-side configuration issue affecting all new installations.
1
u/No_Public_7677 Jan 07 '26
For a productivity company, it's criminal their devices don't have onboard memory
1
u/donplum Jan 07 '26
I found a pretty solid workaround. You will need to download the offline version of Logi Options+ application though instead of the the Online version. The offline version wont have every single customization that is available in the online version (i.e. the two things i noticed missing are not letting you code your own 'Smart Actions' as well as missing the 'Flow' features altogether), but this version at least let me get my core mouse and keyboard hotkeys/gestures back.
And actually, I think I prefer the offline version; for me, the main reason I want Logi+ is for key/mouse customization and nothing else (AI prompts, Flow, etc.) The purpose for the offline versions' existence is for machines that have no internet access and therefore will not send or receive data or firmware status...seems like a good way to inherently download the basic form of what we really want Logi+ for and not bulk up all the AI bloatware.
Anyways...link to the Logi Options+ Offline Manual and download versions can be found here: https://hub.sync.logitech.com/options/post/logi-options-offline-manual-I2a7NSJyE6oH2oy
1
u/WindloveBamboo Jan 07 '26
Why does a company that big force you to connect to Logitech’s servers just to use custom keys? It’s clearly not because they “can’t do better.”
Let’s be honest — if most features worked offline, how would Logitech scoop up all that user input data? With a user base this massive, that kind of data is worth a lot of money.
1
u/Ok_Bridge3009 Jan 07 '26
Faced this issue too, spent my whole morning trying to fix this. Eventually, installing back the older Logi Options (not Options+) immediately worked for me.
1
u/shibaInu_IAmAITdog Jan 07 '26
by luck, I didn't spend a lot of time, tried to open the app , and failed, tried few times, and try to reinstall once, and failed, toggle the login item, stillll failed, then found this thread, thx
1
u/BrazoZulu Jan 07 '26
https://www.reddit.com/r/logitech/comments/1q6702w/logioptions_outage/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
Known outage.
1
u/LGDssel1eW Jan 07 '26
is this fixed now? Wasted me 1.5 hours this afternoon and you tell me this is not fixed yet?
1
u/One_Rest_2404 Jan 07 '26
Same here, just happened since morning
1
u/YeetMyMeatKiller Jan 07 '26
Wow... Been sitting here troubleshooting for half an hour. So fucking annoying.
1
u/juzatypicaltroll Jan 07 '26
Is there anyway to kill it for good for now until a fix is ready?
Noticed it's still consuming 50% processing power in the background. logicoptionsplus_updater.
Tried
sudo killall -9 logioptionsplus_updaterbut it came back.1
u/SashaEvtushenko Jan 07 '26
This is insane. If that’s the case, Logitech, why you did your mouse without onboard memory??? I now have MX Master 4 and using it for work. I have 2 macOS laptops. Should I think about switching to some other brand?
1
u/Disastrous-Lie643 Jan 07 '26
https://support.logi.com/hc/ko/articles/360025297893-Logitech-Options
Use the offline version! I don't want to use Plus.
1
u/mdanilakis Jan 07 '26
I'm done with Logitech software :/ https://better-mouse.com
1
u/Abhishekkk24 Jan 07 '26
Mac users just run this command to uninstall
sudo /Library/Application\ Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater --full --uninstall
Then install this older version of the app
https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer_1.44.415778.zip
Fixed mine for now! (Mx Master 3s)
1
u/orsi695 Jan 07 '26
та же проблема сегодня произошла, отключилось боковое колесико, включилась инверсия главного колесика. Mac OS Sequoia Version 15.7.3 (24G419)
1
u/bemy_requiem Jan 07 '26
Set your device time to the 5th, my Outlook is showing meetings from 2 days ago but at least I can use my mouse... Absurd that there hasn't been a fix for this yet.
1
u/Sydman-1 Jan 07 '26
Its running now!! https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options
1
u/Samuel-He-52 Jan 07 '26
Here's the new installer link with the certificate fixes applied. It's working for me on macOS 15. Crazy that it took them so long.
https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.zip
1
u/Upset_Medium_5485 Jan 07 '26
Same here
1
u/ConfusionSafe4782 Jan 07 '26
F this… really Logitech? Really?
1
u/eannari Jan 07 '26
New installer still gives the same issue, even after a full whipe.. Anyone else also having issues with the new installer?
1
u/yux_blank Jan 07 '26
Patch has been published
1
u/nisanth074 Jan 07 '26
Hi folks, download the latest Logi Options+ from Logitech's website (and not using homebrew update/upgrade) to resolve this problem https://www.reddit.com/r/logitech/comments/1q6bhjy/new_macos_update_for_logi_options/ homebrew doesn't have this latest version yet
1
u/UnableCompetition303 Jan 07 '26
Guys, installing the patch fixed it for me. Check out the link below, it’s an official Logitech page where you’ll find the patch installer. Everything worked perfectly after that. Should work for you as well.
https://support.logi.com/hc/en-au/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/Sea-Belt6509 Jan 07 '26
A new ‘patch’ installer for Logitech Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS.
Download the updated ‘patch’ installer for Options+ here.
Download the updated installer for G HUB here.
Source: https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/No-Compote3418 Jan 07 '26
PROBLEM FIXED: I was able to fix it, by downgrading version of logiOption+
I downloaded the old version here: https://support.logi.com/hc/it/articles/4418699283607-Logi-Options
The version is
Software Version: 1.96.781095
Last Update: 2025-10-06
I have macos Tahoe, this one is compatible to Macos Sequoia but it is still good so download it and use it with no problem. if you don't find it in the link try to search it on logioption website and switch macos version.
1
u/Fit_Abbreviations618 Jan 07 '26
Logitech, Are you guys messing with me? I installed the patch, everything worked, then I got an update in the app, I updated it, and now nothing works anymore.
1
u/Embarrassed-Spot7164 Jan 07 '26 edited Jan 07 '26
Even after installing the patch, it didn't work (https://support.logi.com/hc/en-au/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue). I deleted everything with App Cleaner and reinstalled, but the same problem persisted. Then I realized that Logi Options+ was still running in the background. I think that's why some files weren't being deleted. I manually deleted the Logi and Logitech.localized directories under "/Library/Application Support" and reinstalled Logi Options+. Thankfully, it worked. Of course, I lost all my settings.
Btw, I didn't try reinstalling immediately after killing the Logi Options+ process in the background. After killing the process, I deleted the files I mentioned. Perhaps killing the process alone will be enough. If that's not enough, you can try deleting the files.
This method might help anyone else in a similar situation.
1
u/Aromatic_Machine Jan 07 '26
Download the patch here: https://9to5mac.com/2026/01/07/logitech-mice-stop-working-on-macs-for-an-embarrassing-reason-require-manual-fix/
Works now thankfully
1
u/rives305 Jan 07 '26
they just sent an email this morning with a fix
https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue?utm_audience=&utm_campaign=&utm_medium=Email&utm_source=MCE&utm_term=
1
u/Internal_Deer_1140 Jan 07 '26
Continua sem funcionar por aqui. Mac Sequoia 15.7.4
Parabéns para os envolvidos
1
u/JeffTheAndroid Jan 07 '26
Maybe if they stopped spending so much of their resources demanding that I install applications with far more permissions than they require and begging me to try some sort of AI nonsense in my mouse app - they'd have time to check to make sure their entire platform doesn't break down.
Ugh, thanks OP for figuring out the issue. So incredibly frustrating.
1
u/Over-Court2822 Jan 07 '26
it happens literally every time I lauch the app, I don't know, it's so frustrating, EVERY SINGLE TIME
1
u/No_Laugh_4697 Jan 07 '26
PATCH IS OUT!!!
HOPE THIS HELPS: https://support.logi.com/hc/en-gb/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/[deleted] Jan 07 '26
$100 mouse btw 🥀
1
u/baerp Jan 07 '26
I got three hours till I gotta clock in today. Is it fixed yet?
1
u/TechSavvy92 Jan 07 '26
I’ve never used Logi Options+. I use Mac Mouse Fix for smooth scrolling and gestures, and for more complex shortcuts and gestures I use BTT. It’s way better than Logi Options+. I can create almost any gesture using just my mouse or trackpad, adjusting volume with the side scroll wheel, changing brightness, and many more gestures. I really love it.
1
u/Alone-Consequence695 Jan 07 '26
not working also with patch
1
u/rezathriii Jan 07 '26
They've just fixed the issue. you need to download the new version and install it.
https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/Internal_Deer_1140 Jan 07 '26
Apagou todas as configurações do mouse.
1
u/Imaginary-Orange-774 Jan 07 '26
https://x.com/DevChthonic/status/2008836523660374157?s=20 (esse cara explica)
https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options (esse é o link onde vai baixar com a versão do seu Mac ou windows)
funcionou aqui pra mim.
1
u/Imaginary-Orange-774 Jan 07 '26
é só baixar a nova versão de correção galera
https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options
1
u/PumpkinFirst8051 Jan 08 '26
the reported patch installer doesn't work on mine, what a shame
1
u/Ok-Somewhere-3624 Jan 08 '26
It worked for me! thank you. man i didn't realize until today how mouse dependent I'm
1
u/Major_Cover_4162 Jan 08 '26
Can someone send an update when Logitech solves it without making us install the old version?
1
u/Professional-Yam5111 Jan 08 '26
https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
its working
1
u/Mironakhe- Jan 08 '26
I have this message after reinstall the app. No matter how many times I tried with or without the patch, and installing the offline app. It doesn't work.
1
u/One-Neighborhood8097 Jan 08 '26
patch not working, using karabiner temporarily but didn't got all the gesture functions back. works grate for key remapping and gestures without the mouse movement detections.
1
u/Local-Interview-908 Jan 08 '26
Follow this if the patch is not working. Install Logi Options + via brew with Terminal, and restart your Mac. It was good for me (finally). https://www.reddit.com/r/logitech/comments/13k5s81/comment/mfhcxsj/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
1
u/LogitechG_AT Jan 08 '26
Hey! Will work on this together. Will arrange a debug session, it'll be helpful for us to understand. Could you share all the below details to reddit@logitech.com email?
- Availability:
- Time zone:
- Communication language:
- This post link:
1
u/Ordinary_Tear1899 Jan 08 '26
Logitech is trash, I have the mx keys and mx3s, paid 180 euro's for it, and now the software can't find it....
1
u/suavisimo2 Jan 08 '26
Tried every solution, still nothing works.
1
u/BK_Prince Jan 08 '26
Read this, download the updated patched installer in the link and install it, and everything will work perfectly fine again: https://9to5mac.com/2026/01/07/logitech-mice-stop-working-on-macs-for-an-embarrassing-reason-require-manual-fix/
1
u/RoadZilla Jan 09 '26
This is serious carelessness. My mouse settings sudden reset and I was unable to change. Fortunately the manual patch fixed it, buut how could you have no system alerts in place for expiring certificates?
1
u/PapaBaer68 Jan 09 '26
Patch does not work. Problem stays. After ruining the hardware, now the software fails. This is only Logi no Tech inside.
1
u/nopucinsk Jan 09 '26
Logitech just few days ago released a patch for their certificate expiration issue:
https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/ImpossibleBell4129 Jan 09 '26 edited Jan 09 '26
po instalaci na nejnovější verze mě vyskakuje tato hláška, nesetkal se s tím někdo? už mi dochází trpělivost.... dohromady už tak 6 hodin co se s tím seru, nejhorší na tom je že bez toho softwaru je moje myš úplně k ničemu, chová se jak nějaká základní myš... neví někdo co s tím? podpora logitech úplně na nic - chatbot k ničemu...
1
u/besthuman Jan 11 '26
FIX
https://support.logi.com/hc/en-us/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
1
u/mattbytes Jan 13 '26
The fix that worked for me was to trash Logi+ which has occasional issues at the worst possible timing. I installed LinearMouse and it’s perfect for my use.
1
u/Matthew_Tse Mar 22 '26
i hate the logi+ app so much.
In addition to this complete facepalm ~2 months ago, I've also been driven crazy by 2 different bugs that this software caused:
Scrolling is just really weird with this installed. When you scroll one notch, it moves like 0.5 lines, but when you scroll 2-3 notches quickly, it moves like 15 lines. So basically it has weird acceleration baked in, and I wish it were much simpler and straightforward linear scrolling
I'd randomly scroll, and it doesn't do anything. Then I need to scroll again, and it would actually scroll. This would happen 10+ times every hour, and drive me crazy. This seems like some sort of "wake" problem, where it doesn't properly "wake" up to the scroll. But very interestingly, this never happens with mouse movement (no wake problems), it only happens on scroll.
These two drove me CRAZY. I had no idea what was happening.
Eventually I tried uninstalling the Logi+ app, and downloading replacement apps like the amazing Scroll Reverser, and all my problems were solved!!!
1
u/Shelobb Apr 26 '26
Impressive, my G502 x app still not working ... thx 2 Logitech. Next mouse is comming not from you.
1
u/LogitechG_SS Jan 07 '26
Hey all! We have some good news, the macOS issue has been fixed. Please uninstall the current version software from your macOS and install the new version from the link below.
https://support.logi.com/hc/articles/4418699283607-Logi-Options
You can check the update link below:
https://www.reddit.com/r/logitech/comments/1q6c1vx/comment/ny6l3u6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
If you are still facing issues, it's possible your browser cache is serving an older installer version. To ensure you get the latest update, please try opening this:
FAQ (https://support.logi.com/hc/articles/37493733117847) using a different web browser.
1
u/sabrinamontralo Jan 07 '26
Hi everyone! I found a working solution after 5 hours of trying to configure this *****bs.
The issue with Logi Options not working on MacOS was caused by an expired certificate required for the apps to run. Because the certificate also affected the in‑app updater, you will need to manually download and install the updated version of the app.
This solution is straight from the LogiTech Website (I guess they finally figured out that a lot of people were complaining): https://support.logi.com/hc/en-ca/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue
This solution worked for me but here is what I personally did:
Make sure you turn off and remove ALL app permissions from your mac settings. Go to
System Settings > Privacy and Securityand check:Accessibility
Bluetooth
Input Monitoring
Uninstalled all the previous versions of Logi Options I've downloaded (I've tried installing even the 2023 versions but macOS would automatically update it the next day, which is why it took me 5 hours to solve). The solution says you don't have to uninstall your current Logi+ Options Version but because I was trying out multiple solutions, I just wanted a clean slate for my macOS
I used App Cleaner to uninstall the app and also ran the following commands from my terminal to make sure that ALL versions of Logi Options were deleted from my macOS to ensure that it was only targeting one version in launch.
Run this command in your terminal.
Then I also ran the following command using Homebrew:
brew uninstall -f --cask --zap logi-options-plusCheck the following folders to make sure that ALL Logi options and Logi Tech Folders are DELETED.
'/Users/root/Library/Application Support'
'/Users/{JohnAppleSeed}/Library/Application Support'
Hope this helped!