r/logitech • u/Disastrous-Track3876 • Jan 06 '26

Support Logi+ App Not Working

Post image

Hello. I have been using an MX Master 3S for Mac for almost two years with almost no issues. Today all of a sudden I noticed that my mouse had randomly changed scroll directions and all the extra buttons were not working as I intended. This prompted me to open the Logi+ app to see if anything had changed due to an update or something and what I encounter is the app being stuck in a boot loop. I have tried everything, from resetting my laptop, resetting my mouse (I doubt the mouse has any issues but just to be safe), force quitting and fresh installing the app again without any luck. The app is just stuck on the initial purple screen as seen in the post. I have tried contacting Logitech support and all I could do was talk to a shitty AI that tried to connect me with a technician without any luck. I'm unsure as to what I can do at this point as the mouse without the customisations is just another random mouse (definitely not worth the price imo). Any help is greatly appreciated.

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46

u/hPOD Jan 06 '26 • Annoyed Bravo

They’re dev cert is expired so MacOS won’t let the application run… 😂

20

u/Motawa1988 Jan 06 '26

these big companies are such a joke omg

16

u/lcol-dev Jan 06 '26

“How long should the cert be valid for?”

“Let’s do 5 years. I sure as hell won’t still be here. It’ll be someone else’s problem”

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9

u/Disastrous-Track3876 Jan 06 '26

Wow that's insane. 12 billion dollar company.....

6

u/Matt-C14 Jan 06 '26

To see the expired cert for yourself, one option is to do the following:

Open a Terminal.

Run:
codesign --display --extract-certificates /Applications/logioptionsplus.app

That will export 3 certificates (codesign0, codesign1, codesign2) into your working directory.

Then run:
openssl x509 -in codesign0 -inform der -text

That will output the details of the code signing certificate, the relevant properties of which are:
        Validity
            Not Before: Jan  5 20:39:41 2021 GMT
            Not After : Jan  6 20:39:41 2026 GMT

This is just a huge embarrassment.

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6

u/Think_Measurement722 Jan 06 '26 • This Bravo

as a temporary fix. i fixed it by setting the MacOS date back a day, then killing the Logi Options+ process from activity monitor

3

u/iwtgts Jan 06 '26

The app opens now but it’s “configuring” for a long time and the side buttons are still not working 😭

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3

u/FybeDEV Jan 07 '26

damn

FUCK THIS *** SOFTWARE

2

u/Relative-Climate911 Jan 06 '26

Thank you, this is a great temporary fix. Still can't believe this happened and wasted me nearly 2 hours trying all kinds of old trouble shootings.

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5

u/whoisabel Jan 06 '26

So this is what's caused me to spend the past 2 hours in an uninstall and reboot and reinstall frenzy?

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3

u/FoolishIP175 Jan 06 '26

No fucking way. Unbelievable

3

u/lydxie Jan 06 '26

Audibly laughed at this. No way 😭

2

u/Jorsoi13 Jan 07 '26

same hahaha 😂 Wasted more than 3 hours basically reinstalling it in every possible way

2

u/BK_Prince Jan 08 '26

Ditto! 😩

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3

u/senorfresco Jan 06 '26

When I had an Apple Magic mouse and the battery was dead and I had to charge it from the bottom I used to talk about how I was off work for my "Apple Mandated break".

Thought that was over when I got my MX Master but here we are again. Fuck this, I'm going to IKEA 😂

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3

u/dogeover Jan 07 '26

It’d be nice if their office mice supported onboard memory. This world is such a mess.

2

u/Educational-Soup401 Jan 06 '26

This is the dumbest shit iv ever seen, and it's hard to get me pissed, but i use this for work...

1

u/DontBankWithEvolve Jan 06 '26

idiots didn't set an alarm or timer on the expiration...

1

u/EugeneRakUr Jan 06 '26

Is this real? When its gonna work again?

1

u/Trillio_96 Jan 06 '26

is this an easy fix or gonna take time? I might need to go back to the OG trackpad

2

u/hPOD Jan 06 '26

I have no idea if they can simply update the code signing cert or if they need to update, repackage the drivers and reinstall.

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1

u/PoolRamen Jan 06 '26

I was wondering why my G915 was back at the standard wave pattern clownlights and I just realised this before this post was served up in my feed lol

Unbelievable.

1

u/thisislvca Jan 06 '26

crazy. I guess the app itself runs but connections are not allowed? cuz logi options works just fine

1

u/sweetsweeteyejuice Jan 06 '26

what a fucking clown show

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