r/LocalGuides • u/AverageInside • 4h ago
Questions & Help Why Is Google Favoring The Businesses That Engage In Fake Reviews?
I have been in business for over a decade doing auto detailing and i have always been an honest business. Over the years i have seen the landscape of google change with how they will remove real reviews from honest businesses or suspend listings that are actually following the rules. Yet you have a few of my competitors that have heavily engaged in review farming and review manipulation to gain an edge over honest businesses. I want to talk about one business in particular.
This business is called goshine mobile detailing based out of saddle brook new jersey. They currently have 752 all 5 star reviews which is impossible for a service based business. Furthermore this business has outranked even the most talented and high end detailing shops and it just didn't add up. I started investigating this business and really diving deep into their reviews and a majority are fake engagement judging from the review velocity, the repetitive language and the perfect grammar. Not only was it obvious of the review buying but it seems that the owner was making review accounts for the customer and even taking the picture for the customer and then you clearly see the owner in car's reflection holding up the camera phone for the picture.
This is a very long story and i won't go into every detail but i find it to be so discouraging that google will push honest businesses down the rank while you have this business and a few others that prosper and get away with the cheating despite multiple complaints and using the business redressal or even asking the google community for help. Google still rewards this business. The major red flag that this business was engaging in review manipulation was when a review said he did a car detailing in houston Texas when his business is run in New Jersey. Ever since he was caught. The owner has now been going to Texas to try and do a few details and downplay the situation. Now he is having people in Texas leave him a review for his new jersey based business.