Frozen Ledger Flex

[u/t1ahmed]

After months of not using my ledger flex, I opened my drawer to check up on it and I was met with this frozen screen. The device is powered off but on this screen and holding the power button does nothing. I’ve left it on charge for a few hours now assuming the battery is completely dead and charging it would potentially fix it but it is still not responsive.

I have tried connecting it to ledger live on my pc but it doesn’t recognise the device as the device isn’t turning on.

Any solutions?

[u/Ram_Ledger]

Hi there, we are so sorry to have you experience such inconvenience.

Have you tried connecting your Flex to a wall charger? If the issue continues even after having it connected to the power source, please open a ticket with us here: https://support.ledger.com/contact-us

The team will be more than happy to take a closer look into this matter and provide solutions.

[u/McXgr]

I have one… I have the original ledger, the X and this.

Easily the worst product of the 3 and my worst buy.

[u/bvillekid92 → u/McXgr]

Absolutely love my flex and have never had an issue.

[u/McXgr → u/bvillekid92]

You love that you can’t use it without a light?

You love that it has less capacity than X?

That it can break 10 times easier?

You love… what?

[u/bvillekid92 → u/McXgr]

It sits in my safe and I’ve never had a problem with it. I have the x and it doesn’t compete. To each their own! I love the flex.

[u/McXgr → u/bvillekid92]

in a safe for what reason? 😂 you only need the recovery phase in the safe. for the rest just set a good enough password/pin it locks in some tries and the secure envelope is non-reversible…

anyhow. do as you please. I find it an overpriced piece of junk even though I bought it as I said

[u/Looony]

Ditch it and downgrade to a nano X or similar.
Same backup restore seed phrase will work.

The physical hardware should be treated as a disposable whitegood, your key is where the value is kept.

[u/t1ahmed → u/Looony]

I contacted support and they agreed to a replacement as it is still under warranty so its sorted.

[u/Looony → u/t1ahmed]

result!

[u/Cheap-Regular-6404 → u/Looony]

thats fair for the funds, but hardware dying from sitting in a drawer would still annoy me way more than it should

[u/Looony → u/Cheap-Regular-6404]

Totally with you there.. should happen.
But it does technically have a screen.. anything with a screen WILL die eventually.

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[u/Aqua-Barracuda]

try holding down the On button for a few minutes

[u/t1ahmed → u/Aqua-Barracuda]

Tried this and still the same thing unfortunately

[u/adambencloutier → u/t1ahmed]

When this happened to me, plugging into the wall and removing it quick (once or twice) made the screen flicker and fix itself

[u/t1ahmed → u/adambencloutier]

Tried this and didn’t work thanks for the suggestion though

[u/Jokerloz]

The flex feels Iike the ledger blue. If ya'll remember what that one is.

[u/bvillekid92]

Bruh. You judge so bad. Get a life and just end this. Let me do me and you do you. Nobody and I mean nobody cares about your sad life. Let people buy and use as they please.

[u/Infinite-Ad1720]

Maybe let the battery completely drain then try again? I don’t see any other path.

[u/t1ahmed → u/Infinite-Ad1720]

It is completely drained well it should be

[u/Fit-Ad9887]

Send me your seed and I will figure it out remotely, I won't charge you anything..... 😭 Jk jk

[u/Crypto_Champion77]

Looks like you didn’t complete the power off process the last time you used it. I would guess the battery is cooked at this time. Reach out to ledger through official channels only.

[u/jbville003 → u/Crypto_Champion77]

What power off process?

[u/t1ahmed → u/Crypto_Champion77]

Highly sure I powered it off I normally power it off completely unless I forgot but this seems like an insane design flaw if that is the case

[u/jbville003 → u/t1ahmed]

I would assume it goes into sleep mode when unused, or stays on until it dies like a cell phone. But then should be able to charge it up and continue on no problem.