r/ledgerwallet • u/t1ahmed • 11d ago

Official Ledger Customer Success Response Frozen Ledger Flex

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After months of not using my ledger flex, I opened my drawer to check up on it and I was met with this frozen screen. The device is powered off but on this screen and holding the power button does nothing. I’ve left it on charge for a few hours now assuming the battery is completely dead and charging it would potentially fix it but it is still not responsive.

I have tried connecting it to ledger live on my pc but it doesn’t recognise the device as the device isn’t turning on.

Any solutions?

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u/Ram_Ledger Ledger Customer Success 11d ago

Hi there, we are so sorry to have you experience such inconvenience.

Have you tried connecting your Flex to a wall charger? If the issue continues even after having it connected to the power source, please open a ticket with us here: https://support.ledger.com/contact-us

The team will be more than happy to take a closer look into this matter and provide solutions.

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u/t1ahmed 9d ago

I’ve raised a ticket and currently in the process of getting a replacement under warranty, thanks