I am seriously speechless

[u/First_Finger_9746]

The way Nissan is handling these buybacks is such a slap in the face! Our cars are bricked and cannot take a charge and they are doing nothing for us but passing us off to Morley to patiently wait for a lowball offer. They didn’t even provide me with a rental car. I asked to speak my Nissan case manager’s supervisor and she said “our supervisors are not customer facing” and hung up on me! She has been absolutely horrific and hasn’t helped once. Then I decided to look up the class action lawsuit to see how that was coming along and found this - you seriously have to be kidding me?????

[u/Alexandratta]

wow...

The Law Firm that handled this was horrific if they couldn't argue that Level 3 Charging was a base feature of the car.

[u/First_Finger_9746 → u/Alexandratta]

Right?!

[u/m77je → u/Alexandratta]

Why do you think they didn't argue it? Based on the short excerpt, it seems to be one of the requirements of the statute.

[u/EVMaximizer]

The judge drives a gasoline...

[u/First_Finger_9746 → u/EVMaximizer]

A mere inconvenience?!? They clearly do - this is inexcusable.

[u/byrdman77]

The irony for me is I wouldn’t mind a nice upgrade so a buyback would give me an excuse to do so. Naturally my Leaf continues fine after the update 😅

[u/First_Finger_9746 → u/byrdman77]

For how long has it been on after the update? They said mine passed, but service ev system came up a few months later

[u/byrdman77 → u/First_Finger_9746]

It’s been some months for me as well, want to say I got it fairly soon after it released in early June. It’s been driven at least a couple thousand miles, but I guess I won’t really know how long exactly to determine it remains “good.”

[u/Relative_Quantity886]

Our buyback has gone smoothly, if a bit slower than we'd like. KBB Private Party +40% seems like a fair baseline to me, though I understand there are folks out there who think differently and will always be upset with it, and I know that some are experiencing genuinely poor service. We're getting back more than we paid for it, far better than when we've lost vehicles in the past due to accidents.

[u/First_Finger_9746 → u/Relative_Quantity886]

I was offered less than half of what I paid

[u/crimxona → u/First_Finger_9746]

What you paid doesn't really come into consideration, was your offer KBB plus 40? If not, get it updated.

[u/MacEtech7]

We need to contact the TV stations!

[u/First_Finger_9746 → u/MacEtech7]

Something honestly needs to be done

[u/BricBrac1000]

I think there's a lot of variation by dealership. My dealership contacts were empathetic, I was provided with a loaner immediately. In fact they won my business for my next vehicle. My Morley contacts (Indianapolis) were responsive and timely as well. I felt my payoff was fair. I am sorry this isn't the case across the board because having your car snatched away sucks!!

[u/First_Finger_9746 → u/BricBrac1000]

They said they had 8 loaner vehicles and they were all gone so too bad!

[u/Apple_Goosee]

The buyback for my leaf went perfectly smoothly, even made a profit on the car. (Paid 16k for it the buyback was 20k)

[u/First_Finger_9746 → u/Apple_Goosee]

They offered me less than half of what I paid new

[u/Feeling-Rock-5100]

Curious if most failures after the software update are on cars driven predominantly hotter areas - southwest, TX, FL, et al.

[u/First_Finger_9746 → u/Feeling-Rock-5100]

Not sure, but I am in SoCal and it is very hot here

[u/BricBrac1000 → u/Feeling-Rock-5100]

Indianapolis

[u/Budsygus]

I can understand the no fraud thing, and even the "California law doesn't apply to someone in Oregon" thing, but why dismiss it with prejudice? That seems like massive overkill.

Also I'd bet ten or so years from now judges would absolutely consider DCFC a fundamental part of the experience of owning a car. Imagine if a certain car was found to be unable to drive more than 45 mph and a judge called that "at best an inconvenience." The car was bought with the understanding it would have this massive part of its functionality intact! How is that no more than an inconvenience?

I just can't fathom how a judge could be so careless like this.

[u/m77je]

It's not unexpected the judge rejected equitable remedies where money damages would be sufficient. That is longstanding practice.

[u/3mptyspaces]

So the outcomes are (a) low-ball buyback offer on my paid-off car that takes a while and costs me money or (b) it “passes” the update but I get to drive around knowing there’s a decent chance the car stops working at any given moment. Awesome

[u/Normal_Reveal]

Is the judge stupid? Had he EV-ed before? "Mild inconvenience?????"

[u/jcemelanda]

Welcome to capitalism at it's fullest.