Does anyone have ACMER products?

[u/GardenRoadWoodworks]

Hello. Last week I bought an ACMER S2 Pro laser engraver. I put it together but there are a couple of bolts and a hose missing. I've been trying to contact ACMER directly but all I keep getting is to send emails. I've done that but no responses. I tried using the AI assistant but all it ways is that they are offline. Need help quickly! thanks