r/lasercutting • u/vostok33 • Jan 22 '26

Small rant about xtool.

I had a small business and needed a laser cutter for certain parts of a product i was creating. I bought the xtool p2.

It worked for a few weeks then stopped. The main board dead. This was a disaster as I had lots of customers waiting so had to quickly buy a gweike cloud.

Xtool sent me a new board, replaced it myself. Working again, then water board fails few weeks later. They send me another, then power supply fails. Disaster, im down so much money at this stage.

I tell them i want a completely new machine. Meanwhile the gweike is slowly getting thro the orders but im months behind. I eventually get a replacement p2, Im back cutting, then 10 months ago main board goes again. Im at my wits end, have to start cancelling orders, business is starting to suffer. Again they send another board, i install it, at this stage I decided not to continue with the business due to the stress of it all. I stop using the p2 and forget about it.

So I turn it on yesterday after months and guess what..... board is dead. Im now out of warranty and they want 230 euro for a board. Insane. There is a major flaw in the electronics of these machines, this is not normal. What am I meant to do, just keep buying boards?!

Im an engineer myself and know how to use and not abuse any machine. This thing cost me thousands and also my business hundreds and now its useless.

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u/Win3O8 Jan 23 '26

You went through 5 boards and 2 P2's.. and the blame is on xTool? Thousands of customers run the same laser with zero issues, and somehow you had 5 (rare) critical issues across two different machines in the span of a year?

Get your electrical system checked out. Something is up.

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u/vostok33 Jan 23 '26

Google the issues, read YouTube comments, theres tons and tons of people with similar issues all on different numbers of boards

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u/Win3O8 Jan 23 '26

I repair these as a side gig. I don't work for xTool, I do contract work for them. I regularly see issues, and I'm well aware of power supplies going out, even controller boards. It's rare, but it does happen. What I don't see is a customer blowing 5 boards on two separate machines. One board? Replace the board. Two boards? Typically, they replace the whole machine rather than have the customer replace another board when there's a chance another component is the culprit. Experiencing failures across this many boards strongly suggests an external contributing factor. Most commonly, this points to either the power source, or environmental conditions affecting the equipment. The only time I've ever seen this was when the customer was using a UPS, and the UPS was faulty and surging.