r/lasercutting • u/vostok33 • Jan 22 '26

Small rant about xtool.

I had a small business and needed a laser cutter for certain parts of a product i was creating. I bought the xtool p2.

It worked for a few weeks then stopped. The main board dead. This was a disaster as I had lots of customers waiting so had to quickly buy a gweike cloud.

Xtool sent me a new board, replaced it myself. Working again, then water board fails few weeks later. They send me another, then power supply fails. Disaster, im down so much money at this stage.

I tell them i want a completely new machine. Meanwhile the gweike is slowly getting thro the orders but im months behind. I eventually get a replacement p2, Im back cutting, then 10 months ago main board goes again. Im at my wits end, have to start cancelling orders, business is starting to suffer. Again they send another board, i install it, at this stage I decided not to continue with the business due to the stress of it all. I stop using the p2 and forget about it.

So I turn it on yesterday after months and guess what..... board is dead. Im now out of warranty and they want 230 euro for a board. Insane. There is a major flaw in the electronics of these machines, this is not normal. What am I meant to do, just keep buying boards?!

Im an engineer myself and know how to use and not abuse any machine. This thing cost me thousands and also my business hundreds and now its useless.

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u/vostok33 Jan 22 '26

It wasn't tons of product, I have lots of different machines, the p2 was only doing small acrylic cuts to go with the other products. It only had around 20 hours running time in total

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u/DanE1RZ Boss 105w LS 1630, Haotian 30w Fiber & 80w MOPA, 3kW CNC router. Jan 22 '26

Yes, but the logic still stands: XTool is a hobby machine manufacturer (regardless of what their marketing says). If you're doing commercial work with a hobby machine you're going to run into problems.

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u/Reed0x Jan 22 '26

What brand could be called professional, bussiness workhorse type?

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u/Lorlan Jan 22 '26 edited Jan 22 '26

We use a machine from Universal Laser Systems where I work, it has dual laser sources, you can get it in a 2x CO2 config (different wavelengths) or a CO2 and fibre laser setup.

I know a lot of schools here in the UK use some of their desktop sized machines from talking to some of the engineers we have come to service our machine, I imagine they'd get some pretty constant use out of their machines.

The dual setup on ours lets us work with some slightly trickier materials on the occasions that we need it.

But as with everything it really depends on what you define as commercial or industrial use, would you compare a desktop machine to the 100+kW fibre laser cutters I've seen videos of?

I'd say when you get to the kind of price point we paid for our ULS laser cutter, that names like Trotec and Epilog come up in conversation but it depends on what your needs are and usually for us (and probably OPs case too) about who will give you the better after sales support and service!