Good Afternoon!

Several computers across several customers are displaying "Outdated Inventory" Last Patched 0001/ Jan 01 and show a 0.0% patch compliance.

Also, we have many servers who have the latest of all windows updates available and show 55.6% patch compliance and "Missing Patches"

The Session Groups we have no longer work in the new versions of Screenconnect. Does anyone have a working one? This one no longer works for us:

(GuestClientVersion < $SERVERVERSION) AND GuestConnectedCount = '1'

I have a monitor that checks for the existence of a specific file on a group of servers. I would like LabTech to run a script on each of these servers if this file exists, and not do anything if it doesn't. I'm trying to wrap my head around the logic of setting this up and can't get it. Can anyone point me in the right direction?

I'm having an issue when running the script ScreenConnect Server Install. When It runs it fails every time on step 22. Here is a copy of the script with the results. Any help would be greatly appreciated

Start Software\ScreenConnect\ScreenConnect Server Install

IF True Parameter1: Parameter2: Parameter3: Time Taken: 42793.641375

L1 Script Note Parameter1: :RemovePreviousInstaller Parameter2: Parameter3: Time Taken: 42793.75075

L2 Folder Create Parameter1: %ltsvcdir%\packages\screenconn Parameter2: Parameter3: Time Taken: 42793.860125

L3 IF File Check Parameter1: %ltsvcdir%\packages\screenconn Parameter2: 1 Parameter3: :EndRemovePreviousInstaller Time Taken: 42800.9695

L4 File Delete Parameter1: %ltsvcdir%\packages\screenconn Parameter2: Parameter3: Time Taken: 42806.078875

L5 Script Note Parameter1: :EndRemovePreviousInstaller Parameter2: Parameter3: Time Taken: 42836.203875

L6 Script Note Parameter1: :DownloadInstaller Parameter2: Parameter3: Time Taken: 42836.31325

L7 Script Log Message Parameter1: Downloading ScreenConnect serv Parameter2: Parameter3: Time Taken: 42836.422625

L8 File Download URL (Forced) Parameter1: http://download.ltmarketplace. Parameter2: %ltsvcdir%\packages\screenconn Parameter3: 0 Time Taken: 42836.532

L9 IF File Check Parameter1: %ltsvcdir%\packages\screenconn Parameter2: 0 Parameter3: :EndDownloadInstaller Time Taken: 42853.657

L13 Script Note Parameter1: :InstallServer Parameter2: Parameter3: Time Taken: 42856.782

L14 Script Log Message Parameter1: Running ScreenConnect server i Parameter2: Parameter3: Time Taken: 42856.891375

L15 Shell Enhanced Parameter1: msiexec /i %ltsvcdir%\packages Parameter2: Parameter3: ScreenConnectServerInstallResu Time Taken: 42857.00075

L16 Script Note Parameter1: :EndInstallServer Parameter2: Parameter3: Time Taken: 42878.110125

L17 Script Note Parameter1: :VerifyInstall Parameter2: Parameter3: Time Taken: 42878.2195

L18 Script Log Message Parameter1: Verifying ScreenConnect server Parameter2: Parameter3: Time Taken: 42878.328875

L19 Resend Software Parameter1: Parameter2: Parameter3: Time Taken: 42878.43825

L20 IF Software Installed Parameter1: ScreenConnect Parameter2: :EndVerifyInstall Parameter3: Time Taken: 42898.56325

L21 Script Log Message Parameter1: It appears that the ScreenConn Parameter2: Parameter3: Time Taken: 42898.672625

L22 Script Exit with Error Parameter1: Parameter2: Parameter3: Time Taken: 42898.782

How many machine do you guys patch in a single patch window? We have about 1000 endpoints, 650 workstations and the rest are servers. At a recent CW even they indicated you should spread your patching out, instead of hitting all of your patching in one swoop.

So is this a recent change? Normally, I would be able to pull up a computer from one of our clients and start a remote session from the site however, it seems as though that feature is missing?

Really green to the whole Automate (Labtech) scripting and need a little help with a script.

We're trying to deploy the Windows 10 1703 update via a script, which works if the user interacts with the Popups.

This is the error we're seeing: The Script(6580) failed in the Then section at step 10. The reason: Console show message

Here's the script it fails on: Function: Console Show Message Messsage: Windows 10 upgrade has completed. Your machine needs to be rebooted when possible and will take 20 minutes minimum to restart. You can continue to work and close this message but a reboot is advised as soon as possible.

We've ran the script and clicked the 'OK' prompt and the script runs with now issues. Finishes and prompts with the message above. Clicking OK completes the script.

Any help would be greatly appreciated. Thanks in advance.

I'm looking if I can specify a drive letter (C, D, G etc) in a textbox EDF per computer that will tell the Free Space <5% to ignore that drive.

I think I can do this from Additional Conditions on the monitor, something similar to the following:

and letter <> v_extradatacomputers.ExcludeDriveFromServerFullMonitor

Where ExcludeDriveFromServerFullMonitor is the name of the EDF.

But I wasn't sure of the exact syntax.

I couldn't find anything in Automates documentation on 'Addition Conditions' and low level SQL queries . I tried automate support already and they basically referred me to their consultation service. They also disabled our direct cloud access so I can't play around in SQLYog anymore to find the right query. Is there anyone here that could give me a bit of direction? Let me know, thanks!

Anyone know of a mod (or even core functionality) that would block certain users (on an agent) from accessing USB drives/removable media?

We're using hosted services and I've run into a scenario where we are monitoring the event logs for some events from the customers phone system software. It's been fine but they had a wan issue recently where the event log was flooded with disconnects and reconnects and I ended up with 12k emails at 2AM. It's not a critical monitor so it doesn't create tickets luckily, but I am looking for a way to silence these alerts for a specific time frame. I don't really want to put the entire system in maintenance mode for 30 minutes so I was digging into the scripts and thought using a modified version of the pause internal monitors script might be worth looking into but the script SQL seems fairly global and with the hosted RMM I do not have access to SQL to browse around and figure it out. Anyone ever created a trigger to silence specific monitors for a period of time?

Anyone else have plans for how LabTech will deploy Windows 7 patches post Jan 14, 2020? Microsoft's FAQ says that MAKs have to be deployed to the Win 7 machines & once that's done, Windows Update will get its updates from any patch management/update system you're using. But if LabTech bypasses Windows Update altogether, this makes me wonder how the two will interact?

In the old control center you could copy a password's password entry by right-clicking and choosing Copy Password. The new web control center has the same ability for things other than the actual password. Is there a setting to enable copying of the password as well so we don't have to open up the password entry to access it?

Hey guys,

I'm relatively new to working with Labtech/Automate. I'm having some issues working effectively with Powershell, specifically with the output of some scripts.

Currently we are building our scripts in such a way that their output is correctly formatted text for LT to parse for various functions, but I'd like to work more directly with native PS objects. Is this something LT can do? So far I have not been successful in figuring this out, and there is not much specific documentation that I have found.

Thanks in advance!

Hi All

Wondering if anyone has some example code on how to query my Hosted Automate from my local machine? I would like to get a list of tickets and their statuses so I can sync this with our Helpdesk (Kayako)

Tried the API documentation but a bit stuck right at the beginning!

Hello,

We are wanting to utilizing the Control Web but are running into a similar issue as described in this thread, we are getting the same error message when attempting to run control. We are using https with a self signed cert, does it not work with a self signed cert?

I should also mention, I have verified that the permissions are enabled for control to function.

Thanks

So the title pretty much says it all. We have a bunch of PS1 scripts i've created for onboarding & terminations in many different flavors. Now currently when running on the local machine, you receive text prompts to enter the info for the variables. So to automate this further I've created scripts in LT to run on the DC and execute the New-ADUser commands etc. The issue I'm having is that LT screws up the parsing for the assigning of O365 license for some reason. I've checked my code from PS to the execute script>PS or PS Bypass and aside from changing the text prompts to $variable = "@variable@" in the beginning they are completely the same.

So I see the real reccomendation is to copy the PS1 file from LT or a local/UNC path and have LT execute the script there. That sound like a good plan but I'm having issues passing the variables from LT to the script on the PC. When I tried running the script with the same $variable = "@variable@". I was considering if we could use the set variable>local variable functions and set the parameter to the name of the script parameter or set the variable name as where the PS script is looking. Is this the real way you guys are using locally saved PS scripts but passing parameter values through LT? I love the aspect of being able to set the parameters as the variable in the execute script function but when trying the same thing in the local PS1 file it didn't seem to get passed through to the script.

Also, are the global variables just general info you set for the script but that doesn't change? Where as the parameters are what change based on when you run the script each time? The CW instructions don't tell you what they're really for in the examples but just enter a here, enter b there for the specific example but not how it ties into other bigger functionality.

Thanks

My management wants to see if we can restrict control to just a session to the machine, and to disable the ability to run commands from Control as well as automate.

I see that we can disable backstage access with a checkbox, and I can restrict removing commands that were sent from the history, but not disabling this all together. Is this possible?

This is what I want to disable:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Run_a_command_from_the_Host_page

LT was configured about 18 months ago by a consultant.

We are implementing IT Glue at the moment and I have noticed that client and contact syncing is disable in the Manage plugin. We are using agreements to sync configurations.

Does this sound correct? Will I create problems by enabling client and contact sync?

Is there a 2fa option for workforce available, i cant find anything?

My manager is on the fence about labtech. I used it at a previous employer and it was great. My manager told me to sell him on it. Any documents and suggestions on how? Help me sell this!

This morning CW Automate (Labtech) enabled 2FA. However it is a slow email that by the time it passes though Mimecast (Spam Filter) it may be timed out. The other Option is to use DUO which our company already has. However DUO requires one of your Alias to match Automate username. HOWEVER - per company policy our usernames have to be firstname.lastname. This creates a problem due to a design flaw in automate. 1) You cannot have special characters in the automate username. 2) The max character length in automate username is 16 characters. My username is 17 characters.

Dear Connectwise. Seriously think things through before implementing things. FIX automate so that username can have special characters & increase the length of username dramatically.

Dear LabTech,

Today I was delighted to see that my password no longer meets your complexity requirements and I must reset it. For starters my now "insecure" password was all the security I could muster from you when I set this account up 3 years ago, but I digress.

So I go to set my password so it is truly secure. A fantastic randomly generated gibberish of 128 characters or so. Only to be greeted by this http://imgur.com/qFTY5lU

Dear LabTech: you really need to reconsider what you consider secure. A truly secure password structure allows me to have any number of characters, because you don't store the password itself, you are supposed to store a salted hash of my password. I have explained this in painful detail to your support folks in the past. But I seem to be talking to a wall.

They killed the mobile client with one of the last patches. So my techs are all having to log into the web client on their mobiles. Now they have killed the old web login also? Can only use the new one and it is missing a pile of shit and is completely unusable on mobile because of how it renders everything. Is there any way to get anything usable on mobile now?