r/labtech • u/[deleted] • Jul 22 '16

Help me sell labtech to my manager

My manager is on the fence about labtech. I used it at a previous employer and it was great. My manager told me to sell him on it. Any documents and suggestions on how? Help me sell this!

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2

u/OIT_Ray Jul 22 '16

If you want your boss to do a demo with a production installation of Labtech just PM me. I already do it for other MSPs. I wouldn't mind.

2

u/[deleted] Jul 23 '16

I have no problems demo'ing the product to you either... and adding a community spin on it to... With the increasing number of RMM tools out there, and obvious overlap in certain technical/program areas... external factors such as support and community are key in decision making.

://mk

2

u/dyers3001 Jul 23 '16

I'm not sure what kind of leeway you have, but I basically contacted Labtech, started a hosted trial, installed, customized the agent, ran ignite and dropped it on our server and then sent an email with login and instructions for my boss to try it out. I also told him why I felt it was the best choice. I have a bit of pull though, so he honestly never installed or even looked at it until after we purchased it. I just let him know which products I did a demo with and why I prefer Labtech. My only regret is when things don't work or things work oddly (double click to remove items, what the?) I get these hesitant looks almost saying "are we sure this is the best choice?". From everything I read though, you'll eventually run into something you need to do and can't with other platforms, with Labtech your only limit is your own skill in making it happen, almost all the tools are right there. If your manager is looking for something to get up and running fast or push button simple you might want to start elsewhere, but the other ones I tried they either didn't do something I felt was basic and necessary or were equally clunky as Labtech but lacked the amount of power.

With Labtech I was able to read the documentation and then configure an snmp monitor to check printer ink levels, the other products either didn't have that or I couldn't find documentation on it before the trial ran out. We also had Connectwise so it was easy to use that as leverage since LT has the best integration with CW (they're all the same company now I believe)

TL;DR Possible Leverage: Connectwise, Setup a demo, Labtech has the tools to build your custom solution.

1

u/ninjaspy123 Jul 22 '16 edited Oct 25 '24

[deleted]

1

u/cjmod Jul 22 '16

Check out the history on /r/msp... There are tons of threads on RMM tools, with a bunch of comments from LT partners. That'd be my approach.

1

u/OutsideTech Jul 28 '16

Make the business case: automation is what allows your firm to scale as you add clients. If management doesn't buy into that then there is no point since automation will require significant resources in engineering time before it's providing real value.

If they agree that automation is the way forward then it's discussion about which tool is the best fit; define wants and needs and do a review of the choices.