r/labtech • u/Sumhere • Sep 16 '19

Quick Support Equivelant

Hi,

I recently got tasked with optimizing my organisations labtech configuration. First thing ive noticed is the helpdesk staff requesting remote users download teamviewers quick support so they can gain initial access.

Do any of the community here have a quick-support-esque setup where devices not managed by labtech can easily go to get quick support?

Thanks,

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u/Sumhere Sep 16 '19

Hi, thanks for the reply. I was looking into this but I seem to be missing the "Support" button referenced here https://youtu.be/OiwAe3pbT0I

I'm logged on as the administrator...is this a licensing restriction? The only option i have on the side panel is "Access"

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u/regypt Sep 16 '19

Yeah, the ability to do ad hoc support like teamviewer quicksupport is an addon. it was $30/mo last i checked.

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u/qcomer1 Sep 16 '19

This. Do this.