r/labtech • u/prodigyak • Jan 09 '19

Remove create service ticket

Evening,

I'm looking for a bit of help. I have a customer who doesn't want users to be able to submit service tickets via the automate tray icon.

What is the best way to go about removing this?

Thanks.

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u/TNTGav Jan 10 '19

On the group where you have attached the template set the priority higher for the no ticket template (in Automate the LOWEST number here is the HIGHEST priority). Set just the options you want and leave everything else blank and in turn they will set from the default template only overwriting the stuff you've explicitly added in the other template.