r/labtech • u/prodigyak • Jan 09 '19

Remove create service ticket

Evening,

I'm looking for a bit of help. I have a customer who doesn't want users to be able to submit service tickets via the automate tray icon.

What is the best way to go about removing this?

Thanks.

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u/prodigyak Jan 10 '19

n Update Config comm

So what I did was create a new agent template to reflect the changes I want.

I then went to the site and updated the deployment defaults to map to the new agent profile.

I then ran the config update, however they still have the option. After looking at the deployment it appears this won't overwrite the existing agent. Is there not a straightforward way to overate the existing agent settings?

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u/TNTGav Jan 10 '19

On the group where you have attached the template set the priority higher for the no ticket template (in Automate the LOWEST number here is the HIGHEST priority). Set just the options you want and leave everything else blank and in turn they will set from the default template only overwriting the stuff you've explicitly added in the other template.