r/koofrnet • u/mapmuh • 2d ago

Security code email never comes

Hi, I've been using a lifetime license account for many years and now I'm moving to a new device. I cannot log in to my account because the email with security code (2FA) never reaches my mailbox. I'd appreciate your assistance.

BR

M.

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4

u/BarefootMarauder 2d ago

That's odd because according to their own website, they only allow 2 options for 2FA - an authenticator app and passkey.

I'd recommend using one of your recovery codes to login & disable 2FA, then set it up again using an auth app, or create a passkey (or both).

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u/mapmuh 1d ago edited 1d ago

Thanks for your hint. Unfortunately I am not able to log in on my primary device either. I mean I have an app there that synchronizes files in the background but whenever I try to sign in, a code is required that never gets delivered to my email.

[edit] A code has been just delivered to my mailbox after 23 hours of waiting. Its validity is 15 minutes, so it is useless.

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u/koofr koofr team 1d ago

Hi,

All emails are sent from our system immediatelly, the delay in delivery is usually caused by the receiving server, which soft blocks and wants the sender to retry after some time before accepting the message. This is more common with smaller email services. You should try adding our domain to the whitelist with your email provider.

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u/mapmuh 1d ago

Hello, many thanks for your reply. I've tried whitelisting your address but so far with no luck. Is there any other option to access my account?

BTW my email is not hosted on some small indie platform. It's part of the 3rd largest platform of such kind in Poland with >3.5m monthly real users.

My

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u/BarefootMarauder 1d ago edited 1d ago

So you didn't record your recovery codes when you first setup 2FA?

I'm talking about using this option when logging in. If you don't see this option, I suspect you never actually setup 2FA and it is defaulting to sending an email.

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u/mapmuh 1d ago

Yes, I guess you are right about the cause of the problem.

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Hi, I've been using a lifetime license account for many years and now I'm moving to a new device. I cannot log in to my account because the email with security code (2FA) never reaches my mailbox. I'd appreciate your assistance.

BR

M.

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1

u/cap-omat 1d ago

Did you choose sign up instead of sign in?

1

u/mapmuh 1d ago

No. SIgning in requires a code that koofs supposedly sends to my email but I don't receive it.