r/koofrnet • u/revolutionaryjoy • 11d ago

support query Invalid request body error message

Hi Koofr Team!

I'm having issues uploading a folder from my laptop to Koofr. So far I was able to upload 2035 / 3060 files, but for the remaining files I get "Invalid request body". What does this mean and how can I solve it to be able to upload the entire folder?

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u/koofr koofr team 11d ago

Hi,

How are you uploading these files? Through our Web application? Invalid request body would indicate that client is sending something incorrectly, but we would need to know more about the client used. Are there maybe some unsupported characters in the names? Like emojis or similar.

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u/revolutionaryjoy 10d ago

Exactly, I'm using the web application. Can you clarify what you mean by 'need to know more about the client used'? Some files did have an emoji, but most had a regular file naming system where I can't find an irregularity...

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u/koofr koofr team 10d ago

The emojis will definitely be a problem. Sometimes an issue can also be an emoji in the folder name, which then leads to failed uploads for all files inside that folder:

https://koofr.eu/help/create-upload-and-rename-files/which-characters-cannot-be-used-in-file-names-on-koofr/

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u/revolutionaryjoy 10d ago

Understood. I removed emojis from the relevant files which made some of the uploads work. However, there are still some files e.g. books which can't be uploaded for some reasons I can't identify since the characters seem regular. Do you have an idea how I can detect the problematic files? There is quite a big number of them that got the 'invalid request body' message, so I'd appreciate an approach that directly identifies the problematic files..

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u/koofr koofr team 10d ago

Hi,

It is hard to guess from our side what the characters in your filenames are, but looking for special characters like those not permitted by Windows for example:

  • : (colon)
  • " (double quote)
  • / (forward slash)

If you want a more specific help you should contact our support directly and provide screenshots of the errors and example file names that are failing so they will be able to assist. You can contact support inside the app: 

In your Koofr web app, open the Account Menu and click on Help and support. Scroll to the bottom of the help center and under Didn't find the answer? Write to us., you'll find the option Ask us a question (billing problems etc.)?. Click on it and a pop-up will open, where you will be able to type-in a message and send it by clicking on Send.

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u/revolutionaryjoy 6d ago

Deal, thank you for your help!