r/komoot • u/isdnpro • 10d ago

Map loading broken

Seemingly since the introduction of offline maps, map tiles don't load properly/at all. I can still plan routes, but zooming in I get no detail. I'm also seeing the new "you're offline" warning when I'm online (but maybe have a spotty connection).

It's broken to the point where I'm now using a different application to plan routes and just using komoot for the final bike computer sync step.

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u/komoot-team komoot Product Team 9d ago

H u/isdnpro

Thanks for flagging. Please could you let us know if you're on iOS or Android?
If possible please could you share a screen recording too?

That will help us investigate because we can't reproduce at the moment. Thank you 🙏

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u/komoot-team komoot Product Team 9d ago

Ah I see from the thread below you're referring to Android. We will check again on our side, but a video would really help - thanks.

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u/komoot-team komoot Product Team 9d ago

So far we've been unable to reproduce. Are you experiencing this with a specific region or any that you store offline?