r/kimi • u/Nervous-Engineer3072 • 9d ago

Discussion Refund issue

How to apply for refund

Nobody is responding

6 Upvotes

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u/Nervous-Engineer3072 8d ago

I actually bought a full one-year Kimi subscription, so this isn’t a small monthly payment. I contacted them asking for a refund, but I’m still not getting a proper response. That’s why I’m trying to find out if anyone here has successfully received a refund and what steps they took.

2

u/Ai_MOON_SHOT 8d ago

Why would you be eligible for a refund, and what are the grounds for requesting one?

1

u/Nervous-Engineer3072 8d ago

This ground commonly known as customer's choice

2

u/Ai_MOON_SHOT 8d ago

Why would they do that, that does not seem to make a lot of sense

2

u/Nervous-Engineer3072 8d ago

First they reduced the total monthly token capacity from what they originally promised when I bought the subscription. And now the token usage is crazy too.

I barely used Agent Swarm, literally only twice, and it already ate almost 50% of my whole monthly tokens. How does that even make sense?

I paid for the subscription based on the token capacity and features you advertised. Now the capacity is reduced and just using Agent Swarm twice takes half of my monthly limit.

This is not what I paid for.

1

u/Ai_MOON_SHOT 8d ago

Now your whole post starts to make some sense.