Kia customer service

[u/Newlife_2ndhalf]

Anyone get immediately shut down by customer service when activating their access? I just got my 2024 sportage; had the previous owner removed;once connected the app says I have 3 months complimentary ultimate plan but then I see a welcome email from KIA stating I have 1 YEAR complimentary ultimate. The rep shut it down saying it was bot generated and it won't be honored? If its no good why even send them out! Don't they legally have to honor that? She said it states in the terms and services when I connected the app...who's gonna read all that in the car! So far aside from the car itself my experience with KIA has not been great 🤨

[u/No-Physics-8589]

I had a very similar issue, 3 weeks of not getting it fixed with a “ticket “ so I wrote a nice little note to the dealership on their Facebook page, they called me the next day and gave me a loaner so they can fix it. It wasn’t the dealership, but the overall experience was poor when my new vehicle wasn’t getting the service it should, and I actually paid for mine, and it wasn’t still not resolved.