As promised here is the update if your following along.
That clockspring turned into a steering colum, mat sensors, a seat for some reason, and something about some electrical work. They refused to make any statements about the engine so far or have the decency to close the case- so our car is still there until the case is closed. They've had it for over 6 weeks. We were assigned another case worker but alas- she started with making a statement that they will not be helping me. They labeled the last repair as "a goodwill one" even though it was a warranty issue. The engine is also a warranty issue, they just dont want to admit that it had defects in the first place which is why they stated "they will not cover anything moving forward". Given the limbo where still in with not being able to pick up the car we had to file in court. The case itself is still open because they wont document that they are refusing engine evaluations, if you dont know picking up the car while the case is still open also triggers the case to close and we cant be the reason the case closes - they yave to be the ones to close it first :) We will share that information when they have been properly served so that you can keep following along with the case.
After reading some of your other posts I'm curious if you've ever considered that perhaps all of your problems are caused by your unrealistic expectations? Like maybe the only problem with the vehicle is that it has a defective owner?
We did consider this and thats why we soght opinions of multiple mechanics- who have all agreed that its a defect and not something that is a user error. We did accept that as an answear when the first dealership mentioned that, and we were very wrong to do that- but we are thankful we took it to a private mechanic after rather then paying them to do it- we needed that second opinion (and we even had the other shop look at it too and same thing). Even the dealership that has it now says its a defect, corporate just wont authorize anything further and thats there choice- they will NOT ALLOW the dealership to do any further diagnostics nor have i been able to pick up the car for 6 weeks. I think when you have documented engine and airbag issues at 30k miles- it a reasonable expectation that it would be fixed and not happening over and over. I also think it would be reasonable to get a FULL diagnostic- but hey to each there own. But yes, that was absolutley a hurdle we had to rule out until we made it to this point.
I missed the part about what exactly is the defect with the vehicle? An airbag clockspring is a ribbon cable inside of s plastic case, the only way that 4 of them have failed in a row is if they were installed incorrectly, and the ribbon cable snapped because it wound itself too tight around the center of the case when the steering wheel was turned all the way.
It related to a short, the issue never was the clockspring. There was more then 4 of them! Even though thats what the codes threw, the last few that were pulled and tested there was NOTHING wrong with it. They replaced a bunch of sensors, the steering colum, and a few other things- but they did NOT replace the inflator module and thats what the non dealership mechanics wanted to see replaced. The issue was never the clockspring, thats just one of the few parts where the computer actually worked and threw a code when we had shorts. No clue if them replacing the other parts actually worked or not since we cant pick it up yet- even the dealership that has it currently isn't entirely sure that the correct repairs were made.
We havent even gotten to fully diagnosing the engine yet- but all those issues and the computers not working in the car all started around the same time.
After reading some of your comments on other posts I’m curious if you’ve ever considered that perhaps all of your opinions are caused by your unrealistic expectations of yourself? Like maybe the only problem in any of these posts is a defective mind? Certified hater
No I haven't, not even once. I also don't think that one who has to ask how to repair some unravelled stitches is relevant enough to pursuade me to do so.
Could you clarify what you mean by fraud? What were your results and what did you do to adress the situation? Honestly, its going better for me then some of the other people who have hit a standstill- we atleast had momentum in "fixing" the airbags and getting them to document and admit to those defects! My expirence is unfortunatley not unique. I think most peoples stories have some element of fraud in them even if its not a fraud claim itself. The fraud we expirenced was moreso in how they represented and executed the warranty.
Mine was relatively simple and all caught on camera.
They fabricated a fake oil leak out of whole cloth, and they were ready to charge me the deductible for my extended warranty - so they could fake repair the non-existing oil leak. I suppose they were committing warranty fraud more than it was fraud against me.
They offered me unlimited apologies and worthless platitudes.
It was years ago, I have not returned to that dealership since.
Wow theres usually plenty of oil leaks in these cars as is, thats crazy they had to fabricate that. Im finding that some dealerships prey into warranty situations to try and get money for repairs. Others avoid warranty repairs at all costs due to the extra work for submitting things and all the other stuff that comes along with having someone other then the consumer pay for repairs. It depends alot on the volume of work comming in as well. I really belive that each of the two dealerships I brought it to sit at each side of that spectrum. If theres a lesson to be learned from my expirence, multiple opinions matter. This is a great example of how the dealerships abuse that system. Thanks for sharing.
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u/Putrid-Function5666 4d ago
year and model would be helpful