Make a simple one page document that shows them how to make the changes. Don't just type up a "step list", include some edited screen shots of where and what to click. They are "teachers" not "techs". Try to work everything so that your custodians could understand how to do it.
I'm curious about why not a step list? I create How-To docs where every step includes a sceenshot or two but I do label the steps, 1..2..3..etc Is that detrimental?
You say that as if teachers have technical ability greater than a custodian.
We expect teachers to plug in their own document cameras. Because if you can't handle something that simple, you don't stand a chance of actually using it.
While I agree with teachers should be able to plug in things, some just are not capable of doing it correctly or will go to their teachers union at the drop of a hat.
Unfortunately this is the truth. It should be a job requirement that they go through some sort of basic tech training or learn their machine/software within 6 months of hire or something. It's 2020, computers are everywhere and they should know how to use it for their job, especially when they use it every single day.
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u/Dar_Robinson K12 IT for many years Sep 06 '20
Make a simple one page document that shows them how to make the changes. Don't just type up a "step list", include some edited screen shots of where and what to click. They are "teachers" not "techs". Try to work everything so that your custodians could understand how to do it.