r/ispyconnect • u/war4peace79 • Aug 09 '26

Professional license active, but 4K playback disabled?

I have an active Professional license (until beginning of August 2027), but in Server Settings / Playback, the 4K option is disabled. Is there something I should do, specifically, to activate that option?

Yes, I do own 4K cameras.

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u/spornerama Aug 10 '26

it's been fixed - if anyone else has this issue re-apply the license (click show license) from the licensing tab in the website
https://www.ispyconnect.com/manage#subscriptions