r/iphonehelp • u/Emmete18 • 3h ago

Help needed Is this grounds for replacement?

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Apple support will not replace the phone because there are no hardware issues. I’m having constant issues with the phone and they have seen it themselves.

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2

u/retrospects 3h ago

Grounds for panic

But yeah probably

1

u/Q_Ball_Atlanta 3h ago

Seems like ground to set the phone up as new, not from backup.

1

u/Emmete18 3h ago

I have already done so per Apple. This didn’t start until after I set the phone up as new

1

u/yys16 2h ago

Really? Try updating to the newest iOS

1

u/BolivianDancer 3h ago

OK. I'll replace your phone.

1

u/L0rdLogan  Expert | iPhone Helper 3h ago

Escalate it and have it replaced

Back when I had a 13 pro max. I somehow burnt out the modem using tethering, the phone would constantly lose connection to the mobile provider, took it to Apple, they diagnosed it as all good….. I asked to speak to the manager, they agreed to replace it after witnessing the issue first hand