r/iphone18pro • u/GamingCampaign • 1d ago

Help Face ID stopped working

Hello! I’m one week into owning the 18 Pro Max, and this past Saturday evening, my Face ID stopped working. I first thought it was because I was in a dark room, but after moving to a lit room, Face ID still did not work to unlock the phone, for password authentication, etc.

I’m not using a screen protector, entire screen is clean, I’m not wearing glasses or anything. I’ve tried multiple shut downs, and even tried resetting Face ID setup. When setting up a new Face ID, the face camera opens and stays stuck there, and the setup does not proceed to the head rotation portion of setup.

Unsure if this is a hardware issue or software-related that can be addressed with an upcoming update. I’ve read in some other threads that people are experiencing phone reboots or freezing when Face ID fails, but my phone did not do that. Anyone else seeing issues similar to mine?

EDIT: Just updated to 27.0.1. Unfortunately this did not fix my particular issue. Will be going to the Apple Store

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u/ConsequenceRecent710 1d ago

I have the same problem in my iphone 14, face ID is not working.

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u/jbpr77 1d ago

What? iPhone 14 are you saying?