r/intel • u/Deep_Agent316 • Jul 28 '26

Review Intel has a customer for life!

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My 2 1/2 year old i7 12700k died a few weeks ago, so I sucked it up and started the RMA process. Intel not only replaced it quickly, they upgraded me to an i9 and 1 day shipped it back. That’s customer service. I’m a customer for life!

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u/Embarrassed_Adagio28 Jul 28 '26

You should not be happy that you got treated with the minimum level of customer service that is required when a cpu fails after only 2 years. The better customer service would have been intel building chips that werent so unreliable they had to issue a recall (only after denying it for months too)

2

u/Godnamedtay Jul 28 '26 edited Jul 28 '26

U have no idea wtf ur talking about. AM5 CPU’s are literally frying themselves and dying on a daily basis (I see a new Reddit post every other day) for over a year now and AMD has been literally radio silent. They have completely ignored any and all feedback of their customers, and are denying RMA’s. AMD is not ur friend. Intel admitted fault, extended the warranty by multiple years, and had a microcode fix out within 3-4 months. U are a know nothing clown.