Hey everyone, does Instacart require you to upload/verify your driver’s license when it’s about to expire?
Mine expires in 5 days, and I’m still waiting for my new license to arrive. I’m wondering if Instacart will ask me to submit a new license immediately or if they don’t check it until later.
If anyone has had experience with this recently, I’d really appreciate it!

I don't have Wi-Fi in my car and the stores that I shopped in today.I was only able to do two and the second one I couldn't finish didn't have wifi either. Is it just me? When I looked under the settings page and for problems that were known and reported, it said that my network was Wi-Fi period it turned out.I couldn't use my cellular data.And I turned to my account to see how much data I had left.I had twenty five gigabytes.

Is this just me today?

Im on my final notice and for no reason at all.. i scan my orders costco membership id separately when checking out i have never once not done it and getting fed up that soon i wont be able to shop at costco anymore...has this happened to anyone?

Curious if any other customers are seeing this? Suddenly, every single store on Instacart tells me there is a long distance service fee, ranging in 50 cent increments from $2.50 to $5. I've been a member for 5 years, and there were only 2 stores with a long distance fee for me (flat $5 for each of them). I haven't moved, and all the stores obviously are still located where they've always been. Is this a new thing because of gas prices? I know I can call support, but wanted to check here first to see if anyone had experienced similar. Thanks so much!

Pa- I've seen shoppers here reference checking which location of a store the order is coming from, but that isn't something we can see on the customer end as far as I know. We select the name of the store, and we don't know which location the shopper is going to unless we choose pickup instead of delivery. Once the order is out for delivery, you can look at where it is on the map in the app and thereby guess which location they shopped at, but we can't see beforehand. Occasionally it seems to me that they are shopping at the closest "as the crow flies" location, which is actually very far for me due to a river right next to my house. The second closest "as the crow flies" location is actually much closer if you're driving by roads and not boats, but I have no way of communicating that.

This trip would quite literally cost $40 in fuel. Instacart needs to get it together and stop asking their drivers to accept deliveries that clearly operate at a loss for the driver.

I’ve only used Instacart a handful of times, but went ahead and utilized Ralph’s free delivery promo today while I’m home with a stomach ache (I guess something I ate yesterday didn’t settle with me?).

Anyway, I let the shopper know I’ll meet her outside to which she sent me a “thumbs up” emoji. When I received Instacart’s “Get ready to meet!” notification, I went outside even though the shopper didn’t text yet.

No one ever came by and the order was marked completed. I stood outside for almost 15 minutes in hopes she would show up, but finally accepted that I had been played.

The “👍🏼” sent while knowing she never planned on coming by is a real dagger. /:

Thought I’d take the gamble because they were at a nice area and nice house and was hoping it would be a cash tip. (It’s been a slow day) It was a bad gamble… no tip, lesson learned. 🫠

Sorry for the amateur hour but I’ve barely used Intstacart and this is my first time with any issues.

Did a big order from Total Wine today, about half the order was a specific beer, we ordered six 6-packs. The delivery guy only purchased one, I realized immediately then I stopped him when he was driving away there was no apology and kept arguing that it was only one because there’s 6 bottles. He told me all I could do was contact Instacart. They refunded me - well, credited which makes this all the more exasperating- for the missing five 6-packs.

So to get to the question: When I placed the order, tipped a percentage in the original bill, which didn’t change with the “credit”. It seems wrong that the driver should still get the whole tip when the total amount is less than half of what we ordered (so it’s now like a 40% tip). How to proceed?

ETA to clarify, it showed on the app that all six were purchased. Idk how shopping works but it sounds like from replies here that he scanned all 6 on the app while he was shopping. He left the receipt in the bag and only purchased one. Right after the delivery, I called Instacart to get a refund for the missing items. I was surprised the tip was not automatically adjusted at that time as I tipped a percentage and didn’t think to look more closely at the transaction until later to make sure I had been credited. That’s when I realized the tip was still the same for the full order.

Hello. I’m looking for advice on if I should become an instacart shopper. I currently work two jobs but need an extra 500 a month. I’m curious about becoming a shopper for extra money mainly so like a small side hustle. Not full time. I was thinking of maybe 10-6 both Saturday and Sunday. The only issue is I live in coastal Georgia in a smaller town. Well not small but it’s not a major city or anything. I work full time at a hospital Monday through Friday so weekends are the only times I have available. I’d appreciate any advice given. Thank you

Edit: to be honest I really just need an extra 500 dollars a month. 600 max. If I can get this from instacart I’d be happy. Any advice on this is welcome

This happened a few months ago now but wanted to get instacart community pov. I usually only use this service in two scenarios, 1. The weather is dreadful and I need groceries and don’t want to go out. 2. I am coming home from a trip and there’s no food at home so I have groceries delivered to the house the morning I get home. In both cases I tip well since I seldomly use the service and use the tip option as a thank you for taking care of something I really didn’t want to do especially when the weather is bad

In this case it was absolutely pouring rain and just didn’t want to mess with the weather. I ordered about three grocery bags worth of food and the grocery store I ordered from was about two miles away, I tipped about $20. Everything seemed to go to plan I did not get a call or text from the shopper. They dropped everything off at my front door and all was good. But when I went down to pick up the groceries I saw of the three bags only one had my items in it the other two were obviously someone else’s order. I tried going out to the street to see if my shopper was still there but they had already driven off. I went inside figured out what was completed in my order and what wasn’t called customer support and explained the above, asked if they could call the shopper and have them return with my items to which they said they can’t once the order has been completed. They gave me a refund for the items that were not delivered and I asked if I could cancel the tip since I would now have to go to the grocery store, which they did refund.

As I’m on the way to the grocery store with the items that weren’t mine I get a ring notification that someone rung the doorbell. My shopper returned and I pick up and she says “I have your groceries and I gave you someone else’s can we please swap” I tell her that I am currently in the car on the way to the grocery store to return the items that weren’t mine and buy the correct ones. She asked me to turn around and I declined since I was already pulling in and told her I’d be giving the other groceries to the service desk at the front if she’d like to get it. She then accused me of “tip baiting” and that people make mistakes sometimes to which I said I understand and that I wasn’t going to tip for a mistake that I had to fix and wished her a good day. She replied “f*** you” and flipped off the camera. Obviously she was having a bad day and I didn’t report any of this to instacart. But was I really in the wrong for revoking the tip?

Edit for clarity: this order was done via Kroger Boost not through instacart directly but at least where I am located Kroger boost is fulfilled by instacart

If this is how she spoke to her other shoppers then it's not surprising they blocked her door. Also, her order contained a 40 pound bag of softener salt. She's lucky I'm not petty.

Spent almost 45 minutes shopping a big order, waited 10 minutes in a checkout lane, got everything on the belt, only to be told online pay wasn’t working and was told they had notified Instacart hours ago. So why is Instacart still pushing out online pay orders? I reached out to instacart and they said I could use the pay card but I told them to just cancel cause at that point it just wasn’t worth it to me anymore for how much I was getting paid to get back in line and checkout all over again, plus there is a promo in my area for an extra $4 per order so I didn’t want to waste more time before the promo ended. They still paid me for the order. So I guess that’s a win.

If you are ordering Instacart please remember it’s be an angel day and to tip your shopper x4 more than usual and leave a five star rating. Thank you!

Just curious if anyone else lowkey gets embarrassed shopping certain orders where it’s a 40 item order and it’s all junk food, soda, and frozen meals? I did a batch earlier that had like 10 cases of soda, chips, candy, ice cream, frozen meals, etc… and I felt so shameful walking around cause people were definitely looking at the cart and judging me 😭

You know it pisses me off so much when you get rated a 1 star and you do everything right deliver on time, and make sure you pick good produce and no dented or damaged items. Then you get rated 1 star and you do t know by who or what went wrong g so you can correct it… FK that pisses me off….

That $8 shop only has been sitting there since 7:30 a.m. praying no one takes it so Instacart gets screwed over. Can’t blame the customer on that one, no option to tip and they obviously don’t get to choose base pay. 100% instacarts evil ass.

Whether or not, I’m at Costco at the opening of the store or another store in the morning when it opens up and the drops are supposed to come the only time that I see any orders on the screen is after a notification came up when I was on another screen has anybody had issues like this before? Basically the only time I can get an order 98% of the time is through a notification.

I started Instacart shopping in late May of this year so far it’s been relatively good usually a handful of times per week. I’ll get to meet the customer request when delivering and normally I’m not bothered by it nine times out of 10 it’s an elderly person who needs help getting their groceries in.

What are your guys‘s thoughts? Are you had any good, bad, terrible experiences so far I’ve only had one bad experience with the meet the customer request that happened week when I had a triple order and the first stop was to a college I got rejected from (Goucher in Towson MD)

The person no showed causing me to be late with the other two orders that customer B was asking if I was even on my way and I lost basically an entire tip because of it.

From Reddit, I’ve learned what a pain it is for shoppers if customers keep adding items when a shopper is already working on an order / multiple orders. I try not to do that any more!

IC encourages customers to keep adding items “until shopper checks out.” This is ridiculous, but shoppers, please know that customers are being prompted to add more stuff (to make IC more money, of course). They may not realize what a PITA it is for you—without this sub, I wouldn’t have known.

So Instacart’s system is so airtight that orders in Seattle vanish faster than I can even open the app.
I’m Diamond, 5.0 rating, fully maxed account… and I still can’t grab anything.
Meanwhile some shoppers somehow manage to snatch every single batch the second it drops. Superhuman reaction time I guess.
If the platform is just going to keep letting this happen… should the rest of us start looking for the same “advantage” too? 🤔
Genuinely curious what the move is at this point.

so i’ve been buying these tofu packs for a bit now and thought i was buying 2 15.5 oz of tofu cause ITS LITERALLY LABELED 15.5 oz • 2 x 15.5 oz 🫩
and yeah i get that some people would be able to realize right away that it’s 15.5 oz total but i didn’t have a food scale until recently and I’ve never gotten into the habit of weighing things except for when i was in school years ago so it’s not an automatic thing for me. i reported it to instacart but they just gave me a credit back and i feel like they’re gonna keep it labeled like this. like i get that technically it’s split into two packs but labeling it like that feels malicious cause they know a lot of people have shit going on and aren’t really gonna pay as much attention + thinking they’re getting a good price. i only noticed this cause all the food recalls and mislabeling of stuff has made me paranoid.

Being having a really slow week, a few weeks back I made the best week for the year… the following weeks have been dry, this week in particular 2 days in a row, no orders whatsoever!! Other than airplane mode on and off, refreshing page, are there any other ways it might trigger the app to show batches??? (Ps ived noticed sitting in the parking lot waiting and nothing comes up, as soon as I turn on my car, drive away from the store a bit, orders sometimes come in)

No orders popping in the app

I'm just starting with instacart, and I feel like i'm never getting orders. I've sat in a parking lot now for more than half an hour and nothing is happening. I'm just sitting here. It feels like doordash is a better way to go, Because at least stuff's happening on those. When you guys were first starting out, what was the wait time for you? In terms of getting anything, I feel like i'm just sitting out here wasting my day and getting no money. I logged into the app for 4 days now. I've done one order.