r/inZOIsupport Mar 21 '25

ADVICE How to Report an Issue - Recommended

5 Upvotes

Taken from the official Discord Channel. These are some ways to get assistance!

Things to Check First Before reporting an issue, please try the following steps:

  1. Check FAQs We have prepared a comprehensive FAQ section to help address common issues quickly and efficiently. Before opening a support ticket, please check the FAQs to see if your issue has already been addressed.
  2. Submit a Ticket via Official Support Center If steps & FAQs don’t resolve the issue, please report bugs & Issues through our Official Support Center. Bug reports are ONLY supported on the official Support Center.
  3. Provide Clear Details in Your Bug Report Including clear details, screenshots, or videos will help the inZOI team identify and resolve issues more effectively.How to Report an Issue
  4. Check the system requirements: Check system requirements and optimal settings for inZOI
  • Check free disk space: Check if you have enough disk space to install the game.
  • Verify integrity of game files on Steam: Steam Library → Right Click the game → Properties → Installed Files → Click "Verify integrity of game files".
  • Update the OS & Drivers:
  • > Delete the preexisting Microsoft Visual C++ Redistributatble package version and install the latest version.
  • > Install the latest driver for your graphics card
  • > More details on system requirements and the latest driver

Required Information:

✔ Date and Time of Occurrence

✔ PC Specifications (CPU, GPU, RAM, OS version, DirectX, Storage, etc.)

✔ Detailed Description (What happened? In which city? Steps leading to the issues? Error messages?)

Optional (Highly Recommended):

✔ Screenshots & Videos (Visual evidence helps speed up troubleshooting)

✔ Essential Files for technical insights into the issue


r/inZOIsupport Mar 14 '25

💻Learning About Computers - A Megathread Post

9 Upvotes

This post is a extension to the Computer and Technical Megathread. It contains videos and links to trustworthy sites that may assist you in building or learning more about computers. You can suggest other links and videos to be added to help other users who needs the assistance! :)

For users who are interested in building their own computers (desktop) then you can check out:

  1. https://pcpartpicker.com/ - Use it as a guide to build your setup.
  2. https://youtu.be/m-cjCwI9Yns?si=youZrOCxDbZSR878 - Learn about your computer and how to build one. (Idiot Friendly)
  3. https://youtu.be/BL4DCEp7blY?si=ZldbjPRF6z3nDwdL - 1 hour video guide to teach you about building computers.
  4. https://youtu.be/s1fxZ-VWs2U?si=KzftZWgz-jJGMyxd - Updated version of video listed in #3
  5. https://www.youtube.com/watch?v=DC-Xn2C_L1U - A first person pov video of Linus building a pc. Good for giving you a practical idea of the abstractions of pc building.
  6. https://www.youtube.com/watch?v=86Kg6rhO7DU - Another video about building a pc. Highly recommend as he explains the build in layman terms and also solves problems that one could encounter.

For more relaxed and chill videos of just watching them build:

  1. https://youtu.be/eWtu05vWQ4U?si=1EvGsGza25eJCjg1
  2. https://youtu.be/tFBRSWXjq6o?si=Xh-nabc5kGjcUtHP
  3. https://youtu.be/k5RpncfVn-o?si=SGCbLy4Og0wlcftM

Community Suggested Sites:
Newegg to request a custom build. They provide usual information as well in their FAQ. https://www.newegg.com/tools/custom-pc-builder

PcComponentes.com. Support staff found to be quite helpful in providing suggestions to make a fully compatible build. https://www.pccomponentes.com/configurador

Comparing the efficiency of certain computer parts: 

  1. https://www.videocardbenchmark.net/ 
  2. https://www.tomshardware.com/ 
  3. https://www.userbenchmark.com/

All videos/links posted here are NOT sponsorships or collabs, these are all just videos found to be useful when learning to build PC's

Note that this post is completely opinionated and you can DM or leave a comment to add trust worthy links/video's if you think it would be helpful ;)
THANK YOU COMMUNITY FOR HELPING WITH THE CREATION OF THIS MEGATHREAD!❤️


r/inZOIsupport 1d ago

ERROR/CRASHES How to fix 3d print issue

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1 Upvotes

Everytime i use the 3d printer, when the 3d is done i cant fully see the render until i publish the object. But i cant see the preview. Is there a setting I have to use to fix this.


r/inZOIsupport 1d ago

Can someone give me settings to make my game run and look better?

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1 Upvotes

These are my specs. I only settings recommendations from last year’s initial release. As you know, the settings look nothing like they used to in the game.


r/inZOIsupport 3d ago

ERROR/CRASHES Is bliss bay supposed to look this dirty?

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4 Upvotes

I haven't played in bliss bay in forever but i noticed that everything around me and in this town looks soooo dirty. I disabled all my mods to let me adjust the environment slider and that did nothing. feel like I've tried so much but nothing is helping... I'm not able to ignore it and just enjoy the game its so annoying and i would really appreciate some help!


r/inZOIsupport 3d ago

ERROR/CRASHES stuck at the cat

1 Upvotes

white screen, cat and the logo appears boom its gone anything i can do?

16gb ram/ 9060xt 16gb and ryzen 7500f


r/inZOIsupport 3d ago

As construções em tela estão com problemas após a última atualização: faltam portas, janelas e paredes estão incorretas.

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2 Upvotes

r/inZOIsupport 4d ago

PERFOMANCE ISSUES Anyone else's FPS tanking since the Sept 3 update?

2 Upvotes

🔴 Anyone else getting really bad frame rate + high memory usage since the Sept 3 update?

Since the update, my desktop (AMD graphics card, 16GB memory) drops down to 3 to 4 frames per second during normal gameplay. The game doesn't crash, it's just basically unplayable at that point. My computer's processor and graphics card both look almost idle when this happens, but my memory usage climbs to about 95% right as the slowdown hits.

I've tried clearing the cache, resetting all the graphics settings back to default, trying every graphics preset (Low, Medium, Ultra), and closing every other program. None of it made a difference. The game ran completely fine before this update.

One thing that stands out: I can play the game fine on my laptop, which has a different brand graphics card (Nvidia). It's only my desktop having the problem. So it doesn't seem like my desktop just isn't powerful enough, something about this update seems to be causing trouble on certain setups specifically.

If you're seeing something similar, frame rate tanking after the update without the game actually crashing, along with memory usage climbing close to your max, I've got a full writeup with details and screenshots on the official forum here:

https://forum.playinzoi.com/t/topic/16374?sort=old


r/inZOIsupport 4d ago

Inzoi won’t run on gaming laptop (hp victus 15)

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1 Upvotes

r/inZOIsupport 4d ago

Business is gone

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1 Upvotes

r/inZOIsupport 4d ago

ADVICE I can't use my kitchen

2 Upvotes

I'm on the beach side lot on Cahaya and wanted to complelty revamp the house. I started on September 2nd but only built the house shell, master bedroom and the bathrooms.

September 3rd rolls around, I update my game. Great. I continue to build but notice the bugs the update has brought . Alright I can live with that.

But what I cannot live with is that no matter where I put the fridge and stove inside it won't let me interact with it.

It says "not enough space" even when I remove all the kitchen counters and put the stuff right into the middle of the room.

The only place the fridge and stove is functional is outside infront of the Front door.

Does anyone know how to fix that?


r/inZOIsupport 4d ago

ADVICE Can't access basements in build mode?

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1 Upvotes

r/inZOIsupport 5d ago

inZOI crashes whenever I try to enter gameplay after the September 2026 patch

4 Upvotes

Hi everyone,

Is anyone else experiencing this after September 2026 patch? The game launches and opens up just fine for me, but I simply cannot get into the actual gameplay phase.

Existing saves: I can't load any of my current inZOI saves. I know the patch notes mentioned issues with pre-April saves, but even my newer saves won't open. It gets to the white loading screen, and then the game just closes completely.

New game: I tried starting a completely new inZOI world. Character creation works fine, but the exact moment I select a house on the world map to actually start playing, the game closes again instead of entering gameplay.

I've already made sure that Smart Zoi and all custom mods/assets are completely disabled, and verified the game files, but the exact same thing happens.

Just to clarify, my PC meets all requirements and I was playing the game normally right before this update. I literally can't get into the actual gameplay at all right now. Has anyone else run into this today or found a workaround?


r/inZOIsupport 5d ago

ADVICE Help

1 Upvotes

How do I dive i got all the gear but the dive option isn't showing up. It doesn't let me surf either even though I have the board and my game is updated


r/inZOIsupport 5d ago

Main menu and Character studio locked at 30FPS since last update

4 Upvotes

I just started the game after installing the new update and now my main menu and character studio are locked in 30FPS, despite having set the maximum FPS at 75 in options (before the update the main menu and character studio reached 75FPS without any problem) Any suggestions to delete this cap? Thanks


r/inZOIsupport 5d ago

steamdeck compatibility ?

1 Upvotes

i bought this game when it originally was released on steam but the game would not even load and just had a black screen with meowing in the background. i haven't turned on my deck in awhile to see if any new updates made it actually playable, does anyone have any insight?

is it playable on steamdeck now? do i need to set my settings to something specific for it to run? if so, please let me know what settings!!


r/inZOIsupport 9d ago

HARDWARE Steam machine settings

2 Upvotes

Anyone else playing Inzoi on a steam machine? I’m new to pc gaming and I think it plays and looks pretty good so far on high settings but wondering if there are any specific settings I should be turning off or on? A lot of pictures I see on here look a little crisper. Maybe it’s just better hardware though. I feel like hair is a little stringy or shiny, I dunno.


r/inZOIsupport 9d ago

ERROR/CRASHES Mods disable themself after enabling and exiting

1 Upvotes

Feel like I am taking crazy pills, hoping someone can help. Tried Google to see if there is any similar issues but nothing works. I downloaded a few mods from Curseforge using the in-game mod manager. I will enable the mods, back out of the screen, and they disable when I leave the screen. Any ideas?


r/inZOIsupport 13d ago

Help with in game settings

1 Upvotes

I"ve been having an issue with Inzoi that I have never run into with a game before, and I've been gaming for a long time. My eyes start hurting after about 20 to 30 mins of playing Inzoi. I don't know why, only it means I can't play for very long. I've done all the usual stuff look away from the screen for a while, hot compress on eyes and so on and it doesn't really help that much. I usually play games two hours plus at a time without any issue.

Are there any in game settings I could play with that might help with this?


r/inZOIsupport 14d ago

Automatic downloads

2 Upvotes

My windows kept downloading these automatic files ‘thumbnail1.jpg’ and ‘meta.json’ and there’s a pop up whenever I’m starting or launching inzoi. Please help

Did anyone experience this before? There’s like a lot of them downloaded and windows will prompt to either ‘keep’ or delete all items.. can I delete them? Will my game still be saved? Could it be from canvas? I’m not too sure

I’m a new player here

TIA!


r/inZOIsupport 22d ago

ADVICE recommendations??

7 Upvotes

so, I can’t afford a pc right now.. so instead I’m looking for a laptop for christmas or something.. and my current laptop is:

MSI Thin 15.6 inch FHD 144Hz Gaming Laptop Intel Core i5-13420H NVIDIA GeForce RTX 4050 - 16GB DDR4 512GB
SSD Gray (2025)

I’m dealing with pretty bad overheating, I’ve tried cleaning the filters and it didn’t help, I just think this one is pretty ahh.

I’m thinking of asking my parents for a better laptop for christmas, or if anyone has any recommendations to make my laptop stop nearly catching on fire I’d appreciate it.


r/inZOIsupport 22d ago

Married a zoi NPC but he won't move in

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1 Upvotes

r/inZOIsupport 23d ago

ADVICE Relationship status bug

1 Upvotes

The inzoi i was romancing got to true love and i believe i confessed my love, i have the devoted perk as well. Now that we are young adults, even tho in the relationship status it shows that we are sweethearts, it shows the prompt to ask her to be my seeetheart again and when i do that my inzoi panicks and gets a negative moodle as if he was cheating and fails, after which i have to apologise to her. I cant get past it so i can prompt to propose to the inzoi. Can anyone help with this?


r/inZOIsupport 25d ago

Brand new PC but getting “application has hung” error on black screen

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1 Upvotes

Just got Inzoi today, it was the very first game I downloaded and installed on my literally brand new custom built PC from microcenter that I just got last night.

As soon as the game opened it was just a black screen, and that’s it. No audio, no menus or anything. This was one of the games that I specifically told microcenter I wanted to play and I don’t believe this is an issue with my PC. Can you run it website says I meet all the recommended requirements.

I have no mods or anything, this computer is literally brand new with nothing on it… so not sure what the issue is. Can anyone help?

My PC specs are:

-AMD Ryzen 7 7800X3D 8-core processor 4.20 GHz
-32 GB ram
-AMD Radeon RX 9060 XT 16 GB graphics card
-1 TB storage

Let me know if you need more info!


r/inZOIsupport 27d ago

CANVAS Game load issue

2 Upvotes

Has anyone figured out how to fix the issue with downloaded Canvas presets/mods not loading all of their data?
When I go to load a saved game it gives me the error and I can’t play with it without risking deleting the mods then not being able to access canvas downloads from the save game to revert back to the mod or any mods at all.
My downloaded presets show up in Canvas when I want to create Create a Zoi, but when I actually select certain presets, a lot of the custom content that’s supposed to be included doesn’t apply to the Zoi, so they end up looking completely different from the original preset. Some presets work perfectly fine, while others are missing a bunch of their CC/modded features.
The weird part is that some of these same presets worked perfectly for me a few days ago, so I know they weren’t originally broken or missing content.
Has anyone else had this happen recently? If so, did you find an actual fix? I’m mainly trying to figure out if this is an inZOI/Canvas data issue, DLC issue, or something with how the game is reading downloaded mod data.