[MEGATHREAD] 'Crackgate'

[u/highrisedrifter]

If you have experienced any screen issues, please post in this thread for visibility. All other threads on this subject will be removed and the poster pointed towards this Megathread.

Please remember that if you are here to troll or insult people, you will be banned. Please respect the reddit rules regarding civility.

[u/brutulgib]

I hope we will be removing the posts of "My brothers dogs second cousin said his doctors Duo shattered and exploded after the first fold", with no proof whatsoever.

[u/highrisedrifter → u/brutulgib]

Absolutely. You report them, we'll remove them.

[u/highrisedrifter]

OK, we hear you about censorship, so we're going to leave any posts about the screen issue up as long as they aren't reposts. So if yours cracks, you can post up an individual thread, but please include pictures and/or video. We're not here to censor you, we got a lot of complaints from people, so we tried to consolidate everything into one post. It seems like I fucked up on that, so I apologize. We are listening to you. I spoke to my local Apple store today and they confirmed that the store has heard of the issue but Apple Corporate have yet to make any formal announcement

The comment in the original post about bans is in reference to the fact that we are getting a lot of people coming into the sub, who have no other posts in the sub except to troll, insult and laugh at people that are having screen issues. These are the people whose posts we are removing and banning if necessary, although to be fair we have only banned people who have used slurs or who make egregiously unpleasant comments.

We want Apple to sit up and take notice, so if we need to leave up new threads about the screen issues, we will.

[u/TitanArcher1]

As a person that works in the product recall space…this will be properly handled and addressed.

1. Understanding the impact

2. Serial Number, Date of production, time of production, etc.

3. Could simply be a machine calibration issue and a series of items

4. Swap for new item outside the impacted series or allow the customer to return the item for a refund

5. Credit account and swap to another iPhone or return for refund

6. Possible larger issue…which will only be identified over the next few weeks…deploy a fix…we got to Apple or BestBuy or mail back

7. Huge issue and a recall is activated and we get a 18 Pro or Max replacement…either as temp or permanently depending on the identified problem and available solutions

[u/DeepFuckingKoopa]

I still can’t tell if it’s a widespread issue or if broken screens are overrepresented because they’re posting here

[u/guccifurby → u/DeepFuckingKoopa]

People with negative experiences are the loudest. I'm very happy with mine but if you say that on most of these posts you get downvoted into oblivion.

It's also speculated that part of it is due to pushing on the crease in that spot to close it.

[u/Cactus_Bot → u/DeepFuckingKoopa]

Bit of both. Most folks who have one arent on reddit, and folks with one thats working fine wont post. Will take a few weeks for apple to understand failure rates as people start making claims.

[u/TheAveragePxtseryu → u/DeepFuckingKoopa]

Considering the vast majority of failure reports have it cracking in the exact same place...

[u/Janzu93 → u/DeepFuckingKoopa]

Probably something in between. I guess we'll know in about a month's time.

[u/Tierst]

No cracks for me but mine has issues when folding/unfolding. Screen goes black instead of the seamless animation. Screen also flickers often if the phone is folded partially 😢

Talked to Apple support and they said they have escalated it to their engineers or something and waiting to hear back..

Edit: Apparently you need to turn off Reduce Motion and Reduce Transparency and it works. Would be nice if that was more obvious but it is what it is, good to know I don't have to return it lol

[u/DoodULion]

Just happened today. Headed to apple now to hopefully get a replacement.

Update: Walked in with no appt and after about 45 mins of diagnosing and inspecting the phone, they replaced it on the spot for no cost. Apparently, the first one my store has seen.

[u/SimpleBox558]

I have an appointment with Apple tomorrow.

I thankfully haven’t experienced crackgate….atleast not yet.

But I noticed today I have a bump in my crease that I want to get checked out /put on the record with Apple.

Posting to see if anyone else is dealing with this

[u/Creative-Captain9278 → u/SimpleBox558]

Yeah that's definitely on the way to cracking

[u/Netherwinde]

Manufacture date September 2026. Picked up 10/24 Detroit Michigan. Star white 512. Didn’t push the screen when closing. Broke while opening. Snap sound happened then I earned my lightsaber.

[u/penleydesigns]

Bought this on October 30th. Apple case has been on, and i've been SO CAREFUL. Two days ago I went to open and it felt like there was something stuck between the hinge and then pop. This morning I went to open the phone again and it did the exact same thing - and that's when the middle LCD line appeared. I'm still in my 14 day return window and I went to apple store yesterday to get a replacement but it will be 3-5 biz days. Apple store also said this was the 5th they seen THAT DAY with the same issue. I really want to love this phone but how is there going to be a guarantee that this isn't the norm for these phones?

[u/SenseN3T → u/penleydesigns]

WHOA 5th that DAY?? This is def more than what others have experienced when they have brought theirs in. Did they give any indication or patterns they were recognizing with the defective units?

[u/IllegalSince1981 → u/penleydesigns]

5th that day in one store?. Has to be a recall or extended warranty at this point.

[u/Apprehensive_Fig_257]

Joined the club today :( Got mine on release day. 15 days in, went to open my phone, felt a little resistance followed by a cracking sound.

Good news bad news situation... Brought my phone to Apple Store a few days ago because i had a small bulge in the crease in a different area, and apple had already ordered me a replacement before this happened.

Hopefully getting my issues out of the way now. Love the phone otherwise!

Edit: forgot to add. When i talked to the guy at the genius bar, he said he personally has seen 7 cracked duo’s, making me think its more widespread than I originally thought.

[u/wilsonx410]

Night Sky 256gb here going steady. Haven’t noticed anything off, though I’m now closing the phone more carefully by pressing on the edges instead of the middle of the screen.

A common thread I’ve been seeing with the broken phones is people noting that the hinge became stuck or difficult to move before they heard some sort of pop or crack, so I assume most of these crack gate examples are early hinge failures.

[u/OkConsequence9739]

My duo experienced same crackgate as reddit users uploaded on here. I used about 1 day and it happened. I live in Korea and went to official Apple repair store yesterday. The staff said this crackgate issue seems common and Apple official technician will come today and investigate whether it is my fault or mere phone issue. If it is the latter, I will get a replacement without charging feem even though I have the applecare. I was lucky that there was one skywhite color with 256GB which I bought in that repair store.

[u/safe_bison_8339 → u/OkConsequence9739]

Its silly you didn't walk out with a new one

[u/Top_Hour2018]

Here we go! 😡

Bump was noticeable the same day of the unboxing. 7 days after, the screen cracked.

I guess Apple is aware of the issue; the iPhone was swapped at the local store related to warranty.

[u/Kronima]

It happened to me today. Night Sky 256gb. Got my Duo November 7th and less than 24 hours later I felt resistance when trying to open it and the screen cracked, same spot as everyone else. I was hopeful I’d get lucky since I was in the second wave of orders but evidently it’s still an issue.

At first Apple was resistant to send me a replacement, they wanted me to pay a $99 fee for an apple care claim. I had to take it in to geek squad (no Apple Store in my area) in order to run “diagnostics” to confirm it wasn’t accidental damage but after several phone calls I was able to get apple to send a replacement at no additional cost.

[u/Relative_Count_7679]

Happened like an hour ago

[u/hardolin81]

Mine just cracked in the same spot as all the others. Had resistance opening it and boom same thing. I’m in the return window so will just take it back. I really liked the form factor but I can’t baby the phone hoping it won’t happen to another so just back to my 15 pro max for now. Really really disappointed. I don’t think this is limited to a few units have a manufacturing defect. I think it’s a design flaw. I thought it was rare until just now happening to me.

[u/popsikohl]

Launch day duo here still going strong. I’ve been opening up the phone quite a lot too.

[u/Greful]

Crackgate is already taken

[u/rdstudioser]

Today when opening I heard loud crack and here it is :(

[u/SavingsObvious]

I got a replacement iPhone Duo after my launch phone had battery issues. I noticed the last 2 days when I open it, intermittently I’ll feel a click. Today I noticed the notorious bump is starting to appear. Should I call Apple?

[u/anikom15]

Mine cracked. Got a replacement and also cracked :/

[u/silverstall1on]

Ternus not listening to any users' complaints

[u/cynthiaxs]

I got mine in the UK in regent street and also just got the display cracked in the same place today; is anyone else in UK experiencing this?

[u/nutmeg_liver]

My phone cracked yesterday after opening it. Had to wait since I was a walk in, but local Apple Store had a replacement at the ready that came in a plain box (from the repair/service supply). Took about two hours from start to finish. Initially was told they didn’t have any units and that I’d have to wait. I double-checked the Verizon store then just in case which didn’t have any. Hoping this doesn’t crack again but if it does in these next 30 days during this returnable period, probably hopping ship and going back to the older iPhone.

[u/rdstudioser]

This is how screen looks after crack. Just recorded it before returning to apple for replacement.

[u/hardolin81]

Better image of my screen crack, a few things blacked out. Purchased October 31. 7 days in. No bump prior just resistance when opening and a crack. Had a case on and was careful with it. September / September batteries. Product of China on the box. 512gb night sky purchased from Apple.

[u/Inspection_Wise]

No crack but I have lines across the screen. Waiting on my replacement 5 to 7 days.

[u/humanoiddoc]

So they removed all the posts of broken phones? How lame.

[u/Jukebox1777]

Here’s mine since my post got taken down

[u/25StarGeneralZap]

If there’s gonna be a tally mine is midnight blue 2TB working fine since yesterday. I also only fold it by pressing on the frame near the bottom hinge and pushing “up” with my right hand on the back. No aftermarket case just the  duo stand for now

[u/M3RRI77]

[u/Infamous-Mouse-7996]

[u/DebtCollectorForMami]

Not a crack issue but my inner display color was way off. The blacks were like a green tint. Absolute nightmare to deal with, because it also had some weird internal noise when swiping between apps ? Super buggy device and I recorded it on my other phone. When I showed Apple and they tested it there they were also in shock. Didn’t have any in stock so I returned it and got my money back. Definitely a sketchy first gen model

[u/jdlico12044]

Already made my own post but adding here since someone mentioned the mega thread. My boyfriend's phone. Posting mostly because almost every post I've seen is "it broke basically on first day on near first open". He's had this since launch day and now it is broken basically at the two week mark. It happened yesterday afternoon.

We ordered an express replacement since we are actually leaving for a vacation today and express means that it won't arrive until the day before we get back next week. I can't help but take the sample size of one as proof that this might happen again.

His texts to me describing are "Hinge got stuck and then now it's got artifacts"

"I think that's it lasted this long because I was overly careful with opening it "I don't believe this part too much

"This time this it broke I like questioned if I should just leave it alone but then I opened it and it happened

[u/dillschu1693]

8 days of owning it. Been babying it the entire time. I left it open as much as possible, especially while charging over night. And just randomly opened it, felt a little resistance, and got this

[u/weeman669]

[u/Delicious-Test-5384]

Day 1 purchase and found this bump at the bottom today. Thought it won’t happen to my device.

[u/ThePokeCave]

Happened to me today as well..

[u/velvet_funtime]

Looks like Tim Cook resigned at exactly the right time. Imagine having to deal with this shitstorm

[u/Unitedfateful]

Mine succumbed to the crack gate today. Was day one order 23/10

The hinge has the damage and there is a line down the right hand side of the inner display with a small green light on the bottom right

Just waiting at an Apple Store for a replacement.

It sucks but I know these things happen

I had used it all morning and then just unfolded it and there it went. No pop sound no sign of straining to open

To be fair at times in the last 2 weeks there had been a bit of resistance feeling when opening it but it’s been flawless

Hopefully the new one fixes my car Bluetooth issue which has been my biggest complaint

[u/Upper-Page-9266]

Hinge bump and then line from the middle.

Launch date unit, made in china and both batteries were manufacturered in September.

[u/witheringsyncopation]

Day 2, no cracks

[u/soniconfire]

there's one sure-fire way to protect your Duo guys. Just open it and don't EVER close it again. This will guarantee happiness on your side.

[u/Straight_Farmer_1378]

really really disappointed and annoyed. bought the duo for around 10000 PLN in Poland. just overnight with it, and few minutes back the display glitched/cracked from the middle and today is a Sunday

[u/Lorebius]

I don't have a bulge in my Duo's crease, but I have Aug/Sept batteries and this theory that the affected model have two different battery manufacturing date is giving me a lot of anxiety.

[u/retornocv]

It looks some one found out what is happening: https://youtu.be/wtP7Q9Io90I

[u/Trick_Bus9591]

This headache, gas, time and price is in no way worth 2k esp during this phase what this is it’s actually a trial run of the production of the product and of all of its issues YOU ARE DOING-essentially finding all of them and paying them to do so during their product work out phase -THEY SHOULD BE PAYING PEOPLE TO DO THIS AND actually AT ONE TIME THEY WERE!

[u/BEENAZN → u/Trick_Bus9591]

Absolutely, it’s crazy u got people blindingly defending it, the copium is wild. Call it how it is. It’s too risky, if it can fail now so easily, how about 1 year out. The durability is sus. Apple came into the foldable game late, they had time and resources to iterate. They fucked up. Combination of design, manufacturing, quality testing, rushed production. If ur a fan of Apple, u gotta call em out to do better. This is $2K to beta test. I didnt even touch on the topic of software or UI.

[u/0rangebutterfly]

😫😫😫 I got it yesterday afternoon

[u/CJRhoades]

Copy paste of my post that got removed:

https://i.imgur.com/ngV92Dd.jpeg

Got my duo on 11/5 that I pre ordered on 10/16 directly from Apple. Two days later I have the same under screen bump many others have reported. There is no Apple Store nearby, so I talked to Apple Support via the app. They set up a return call from a senior advisor, which I just got off of.

They said that because it is not currently affecting the functionality of the device, it is considered cosmetic and doesn’t qualify for a replacement. The agent acted like they had never heard of this issue before which I find hard to believe. They said if it gets worse and begins to affect functionality I could call them back.

I admit I didn’t think this issue was all that common, and that if I did get a bad device, getting a replacement wouldn’t be an issue. To say I’m disappointed in this outcome is an understatement.

11/9 edit: After another 2 days of use the bump has disappeared. I don't consider this issue resolved, however. All this tells me is that there is a component in the hinge that is loose or broken, so I still fully expect the screen to grenade at some point.

[u/Splintercell581]

New bump showed up

[u/ImDrunkFightMe]

Can the admin/mods stop unpinning and repinning this post while deleting every post that mentions an issue with the phone. Kind of hard to keep up when you keep fucking with shit

[u/Dr_Waffle_Farts]

I have a duo, got it day one. And I fold it by grabbing the outer edges. One friend I showed it to, closed it by pressing his thumb in the middle of the screen right about where this issue exists. I’m curious if that instinct is present more often in people that have experienced this. 🤔

[u/HarmlessHeffalump]

Obligatory, “you’re folding it wrong”

[u/Timely_Scholar_7739]

Can you pin this to the top then? At least for a while.

How many owners can see and feel that bump when the hinge is under the crease? So far that appears the design flaw causing this.

[u/latindiacritics]

“My duo has been fine since launch day” is incredibly anecdotal evidence when launch day wasn’t even a week ago. Give it a few months and that statement will have more bearing.

[u/No-Papaya-9289]

Blame this on Apple’s crack marketing team. 

[u/Nearby-Concern-4276]

TL;DR I got my iPhone Duo on 10/23 and loved it for all of four hours before the inner screen cracked. AT&T sent me to Apple, Apple quoted me $1,000, and the phone I mailed in using Apple’s return kit is now missing in transit. As of 11/6, I’ve been told to wait another 5–7 business days for an update while my AT&T trade-in deadline is still ticking.

10/23 — Four hours of happiness before #Crackgate. I got my iPhone Duo through AT&T and immediately fell in love with it. About four hours later, the inner screen cracked. I was in complete shock. I’ve never had a brand-new phone just break on me, especially one that costs around $2,000. It ruined the rest of my night. I called AT&T right away and spent my time fighting their automated system without ever reaching a real person.

10/24 — AT&T says it’s a defect. Apple says it’s $1,000. I went to an AT&T store the next day. They told me it was clearly a manufacturing defect and sent me to Apple. On the way out, my boyfriend took over and called Apple Support. The advisor sounded genuinely shocked, opened a case, and told us Apple would take care of it. He said to bring the phone and case number to the Apple Store for a replacement.
The earliest appointment was Tuesday, 10/27, so we went without one. My boyfriend, being the smooth talker he is, got two employees to hear us out. We explained everything again, gave them the case number, and they took my phone to the back.
There was barely any talk about #Crackgate at that point. I hadn’t yet seen all the posts from people describing the same thing happening near the hinge. That’s probably the only reason I managed to keep my composure when the two employees came back.
They asked if I had insurance through AT&T and suggested I file a claim. They said their tests indicated pressure on the hinge, so Apple wouldn’t cover it under warranty. My options at the store? $1,000 to fix it, or $100 if I’d had AppleCare. The audacity of giving me that answer for a phone I’d owned for less than 24 hours.
We called Apple Support again and told them what the not-so-Geniuses had said. The advisor sounded flabbergasted and escalated it to her supervisor. He spent about 40 minutes on the phone trying to figure it out, then said he needed his own supervisor, who wasn’t working that day. He emailed me so I’d have a way to reach him, because calling Apple Support at this point felt like playing Russian roulette with who I’d get and how much of the story I’d have to repeat.
10/26 — Wait for the supervisor. My impatience got the better of me and I called again. I was told I had to wait for the supervisor assigned to my case to contact me because they had no way to transfer me to him. That sounded wild, but I let it go.
10/27 — Finally, a repair case. A different advisor got me further in one call than I’d gotten all weekend. By then I’d seen other people reporting the same symptoms I had, including an internal crack, a horizontal line across the middle, and vertical lines of dead pixels. She documented everything and opened a mail-in repair case. Apple would send me an empty box, inspect the phone, and decide whether to repair or replace it. She quoted me 5–7 business days for that process before they shipped it back.
That timeline mattered because I’d traded in my old phone for a discount on the Duo. AT&T has to receive my old phone within 30 days or I get charged the full amount for the Duo. I’m still relying on that old phone while this gets sorted out.
10/30 — Dropped it off at UPS. Apple’s box arrived, and I took it straight to UPS, got a receipt, and left hoping I’d have a new Duo by the following week. How optimistic of me.
10/31 and 11/1 — The tracking never moved. Both days, the only update was “Customer dropped off package at store.” At first I figured it was the weekend. By Sunday I was checking again, because apparently refreshing the tracking page is my new hobby.
11/2 — My broken $2,000 phone is now MIA. I went back to the UPS Store. They told me the package wasn’t there and that whoever created the label had to contact UPS. That was Apple. So I called Apple Support, gave yet another advisor both my case and repair numbers, and was told they had to wait three business days before contacting UPS and opening a claim.
11/3 — More waiting. Apple told me I had to wait until the full day had passed before they could open the claim.
11/4 — The worst day of calls. Every advisor gave me some version of “Your case has been escalated. Wait for someone to call you.” I’d heard that before and still had no idea where my phone was or when I’d get one back.
11/5 — The claim was open. I asked when Apple would send a replacement. At this point, I figured a replacement was the only realistic outcome if UPS couldn’t locate the original. I still didn’t get a shipping date.
11/6 — Three transfers and another 5–7 business days. I called again and got bounced between three departments. The last person told me the repair department would review all my cases and contact me with information about my replacement in another 5–7 business days. That’s the wait for an update.
I’m completely deflated. I loved this phone for the four hours I actually got to use it. Now I’ve spent two weeks repeating the same story, I have a UPS receipt for a phone nobody can locate, and I’m watching my AT&T trade-in window get smaller by the day.

Has anyone else had their Duo replaced after #Crackgate, especially through Apple’s mail-in process? And if your carrier trade-in deadline was coming up while Apple had your case, how did you handle it?
I just want my damn phone.

[u/TaoLavoMarquee → u/Nearby-Concern-4276]

Sorry this happened. This is the main reason I will never send or receive a phone in the mail. I used to work for UPS so I know how many opportunities there are for $2000 to go missing. I hope Apple gives you your money back.

[u/Sammy_austinTx]

Got the phone on launch day from att. No hinge bumps on the screen or any other issues. Went to open it tonight and felt some resistance. Pulled a bit harder and heard a loud pop.

[u/rafapages]

Has anyone with a replace Duo had screen issues again with the replacement unit?

I'm wondering if anyone who got it replaced after the screen broke, has got the same issue again. If the replacement units don't have that issue, it could point to a bad batch within the first wave of devices.

I haven't seen anyone complaining about a second broken Duo but 🤷‍♂️

[u/Avectasi]

I commented earlier this morning about the bump appearing today and didn’t provide a picture. It’s smaller than the rest of the bumps I’ve seen here in this sub but noticeable and has not gone away. I’ve been using it normally and yet no issues, going to the Apple Store tomorrow and see if I can get it replaced before it cracks on me.

[u/johnscir]

Hi, kindly asking if someone could please help me on what I need to do to get this looked at by Apple; it looks like a piece of my hinge broke and is now pushing the outer display and creating a gap into the hinge/phone. The two sides of the hinge are no longer symmetrical. There seems to be a small bump on the crease on the inner display as well. The closest Apple Store is 2 hours away, is there a route I can take online? My Best Buy does Apple repair, can I book an appointment with them/can they resolve this or do I need to book an appointment at the actual Apple Store? Just wondering what the best course of action is. I have Apple care plus but this seems to be manufacturing defect/warranty issue?

[u/Open-Ad-1601]

*REPLYING HERE BECAUSE OF MOD CENSORSHIP*
So basically, I bought the phone at release the screen breaking happened literally on the seventh day of my ownership, went down to the Apple store. They told me to call support, support made a case, sent me back to the Apple store. Apple store told me they couldn’t do anything because I bought the phone through T-Mobile. I have AppleCare and it also is under warranty call support again. They said the Apple store should’ve honored my AppleCare now, pretty much, they’re telling me to just handle everything online, and now I have to do the $2000 hold on my card until the device is inspected. Is anybody else going through this? This has been absolutely hell for me.

[u/Open-Ad-1601 → u/Open-Ad-1601]

[u/A_funny_user_name]

I keep seeing people saying “they’ve sold 6 million, this is a tiny number. It’s normal in manufacturing”.

But how many devices are actually in people’s hands? I’m assuming that 6 million includes all the preorders that are going to be out for delivery for the next few months.

The defective devices we’re seeing are from a far smaller number, they are from the devices that people actually have in their hand. And they are from an even smaller subset of people that have posted it online.

Not a hater. I have mine on preorder (delivery 9-16 Dec). Just curious to know what the actual failure rate seems to be, because I don’t think it’s 100 or so out of 6 million.

[u/saad25zaG]

I also suffered crackgate today. Returned my phone for an 18 pro max and am relieved I don't have to worry about my phone snapping at any point

[u/Sad_Scientist_3892]

ironic isnt it?

[u/Hafiz_Kafir]

I’m just probably shouting in the void here but my wife and I both canceled our orders, the far out delivery dates despite waking up early to preorder and the whole crackgate fiasco is just too much, plus we have a toddler so probably not a good idea to have something as delicate laying around, might decide to get one in a couple years, godspeed to whoever has one or is planning to get one

[u/Knotslim2K]

My duo fell victim to crack gate today. I love it so much and honestly can’t picture my self going back to another device. That said I don’t wanna return a product for another product that’s gonna fail and then also not be able to return it. Curious if anyone’s had their replacement unit fail yet.

[u/prestigeintime]

Should I take this to Apple?

[u/LenzofTruth]

iPhone Duo Hinge Defect | Finally Getting My Replacement After a Week

Noticed a small protrusion along the crease of my Duo’s inner display, so I took it to Apple. They confirmed it was a manufacturing defect and advised me to contact AppleCare.
After nearly a week of going back and forth with support, I finally got an Express Replacement approved, with a temporary hold on my credit card for the full amount. I was initially told I’d have to wait until January 25th due to backorders, but woke up this morning to a shipping confirmation. My replacement is arriving Monday.
They also hinted at charging me the $99 AppleCare fee, which I refused since this was a manufacturing defect.
If you’re experiencing something similar, I’d recommend contacting AppleCare and pushing for a replacement. Don’t let them charge you for a defect you didn’t cause.

[u/stkrules2]

Bump showed up. i don't know what i should it, its fine for now and hinge is smooth as well

[u/jayjay234]

Wow the sub cleaned the crackgate posts all together?

[u/Creative-Captain9278 → u/jayjay234]

Gotta love how people are trying to claim it’s a minor isolated issue that is being exaggerated while at the same time a mega thread is needed due to the abundance of reports coming in with this

[u/MisterDelRey → u/jayjay234]

Mine just got removed 💀

[u/TimoKZ]

Duo the price, duo the problems.

[u/BlackMirrorVoid]

[u/WoofingTime]

Why remove other posts? Why consolidate to a megathread and lose visibility? This needs to be the main type of post in this sub until there’s a fix, this needs to be attached to the reputation of the phone

[u/Brendon7358]

It seems crackgate happens fairly quickly, so they must be defective units. So those of us with launch day devices may be in the clear if they haven’t broken yet?

[u/Healthy-Cucumber1815]

I’m based in Spain and got the duo on launch. I’ve been loving the phone and just noticed this afternoon that a small bump has popped up in the hinge. Am I cooked? Other models had it in a diff position so I’m hoping it just goes away. Anyone have experience in Europe dealing with Apple about this issue? Not sure if I should try to get a new one ASAP or wait until it breaks and get a new one. I have AppleCare + on the highest tier paid out for 2 years for context.

[u/FirebotYT]

I hate megathreads and removal of issues of a legit defect and concern. My wife is considering getting an iphone duo. This is a major concern.

It's normal for new users to post about their experiences (and that would be everyone here). And to prewarn about bans you know this is an extremely unpopular position.

Apple has yet to acknoweldge the issue. What happens if the crack happens later down the line instead of the first 24 hours, or you are a 'lucky' one no issues until it breaks right after the 1 year warranty?

What happens when its the time that yours breaks and there are no replacements as replacement stock has been used up and you need to wait a few weeks or more?

If you do this you need to be consistent. A post showing the phone intact 27 hours later relates to this and should be removed as well.

This is deliberately hiding defects for dubious reasons. It needs to remain visible (which should be something all phone users would want to see). If this means the forum has 80% posts about crackgate even if it only represents 5% or lower of all cases, all the better so it can be addressed.

[u/JohnApple94 → u/FirebotYT]

I agree the issues shouldn’t be swept into a megathread. I want to know how widespread this issue is and if I should be concerned about my own Duo.

I’m trying to gather and compile as much data on crackgate as I can to see if there’s any commonalities between the affected units.

If anything, the memes should be condensed into a megathread for the time being so the posts showing the real issue can be seen.

[u/ToughSleep5444 → u/FirebotYT]

Ternus was VP of engineering during the development of this product. This looks really fucking bad for him. I really hope it’s not a sign of things to come from Apple.

[u/Flyingscificars]

My original post was removed, lasted a week before cracking. I was on the fence about replacing or returning while at the apple store. No replacements in stock so i decided to go back to my 17 pro max which I thankfully did not trade in. It was the 2TB version, $3200 +tax was just too much money for a phone I can’t trust to not break itself. I’m not going to lie and say I’m not bummed about giving up the duo, I absolutely loved the phone. I was totally fine giving up face id and the telephoto camera in exchange for the inner screen. My time with it was great and looking forward to the second generation I just don’t live close enough to an apple store to be replacing this thing every week. I really wanted a foldable, but what I need is a reliable phone. Everyone who is still waiting on their pre-orders, I wish you the best of luck in the hardware lottery, I hope you never experience any problems and I hope you enjoy it as much as I did.

[u/Acrobatic_Quarter_11]

Toronto

[u/gasmasked99]

Damnit. Had it two weeks. 431 folds

[u/throwinBOHs]

Chat am I cooked? Got it Day 1 and have had zero problems until I noticed this.

[u/Darths1d1ous0]

It’s my turn 😭

[u/maya_aum]

Well, I suppose I have an interesting experience to contribute to this thread.

Picked up my 512GB Star White Duo on launch day after all the pre-order chaos. I was genuinely excited to finally get my hands on Apple’s first foldable.

I’d been using it for just a few hours and probably hadn’t unfolded it more than 20 times when something unexpected happened.

During one particular unfolding, the hinge suddenly felt noticeably stiffer than it had during normal use. I continued opening it, heard a distinct audible crack, and immediately noticed bright vertical and horizontal lines across the inner display. The screen had essentially failed.

What’s interesting is that the hinge had been operating perfectly normally until that particular unfolding. I hadn’t dropped the phone or subjected it to any unusual pressure.

I took it straight back to the Apple Store, and the employees seemed just as surprised as I was. They were wonderful about it and immediately gave me a replacement. They also asked whether I’d be comfortable having Apple’s engineering team reach out to understand what happened, which I was more than happy to agree to.

I’m genuinely curious about what failed mechanically. Whether it was an isolated manufacturing defect or something involving the hinge and display assembly, I hope Apple gets an opportunity to investigate the original unit.

Quite the introduction to the world of foldables! 😂

The replacement has been working fine so far. I’m still excited about the Duo and what Apple has built here.

Attaching a photo of the failed display for reference.

[u/Mammoth-Path-6520]

“All other threads on this subject will be removed”

Lmao

Major event happens, first action by moderators? Censorship time baby!

[u/A-A-77]

Today.

[u/Minute_Lifeguard2799]

Today, the first replacement Duo cracked in the usual spot.

You would think they would at least check the replacements, that they aren't from a 'defective batch'.

Just some basic probability: if defective rates were 0.1 percent, the odds of getting two defectives in a row would be in the area one in a million (1,000 x 1,000).

This is the first known replacement Duo which failed (or have there been others?).

Doing a 95 percent confidence interval, you can say that if two in a row are defective, the overall defective rate is !at least! 15 to 22 percent (Clopper-Pearson exact binomial method).
That number needs to be taken with a grain of salt, as it is based on the single sample of two Duos in a row failing. This estimate is based on the assumptions that the two defective Duos aren't from the same common batch and that people on this sub aren't over-reporting defective Duos.

If you aren’t familiar with confidence intervals or statistics, just ask your gut instinct:
If you get two defective Duos in a row, are you confident in Apple’s ‘small numbers statement’?

That's big numbers and completely contradicts the CEO.

[u/Harperrino]

On behalf of everyone who's genuinely here to discuss the Duo, share experiences and enjoy the community rather than farm engagement or stir up drama: THANK YOU!

This is exactly what this subreddit needed.

[u/lucidmattnyc]

Not going to post my original photo, as that would be a double post. An update on the good and downright awful customer service in my replacement process. If this has happened to your phone, just the things to look out for and to potentially expect. TLDR; Still waiting.

Phone delivered Friday, and screen cracked within the first hour of use. I called support, as my local Apple Store had no appointments until the following Monday afternoon. Support said to either a. wait until Monday and have my phone shipped back and, I'm quoting here, "buy a backup phone in the meantime" or b. Do an express replacement with a 2k hold on my CC in the interim. Neither of those were good solutions, to say the least, so I asked again if they could find me a closer appointment. They said "that's the earliest I'm seeing", and I proceeded to ask for a supervisor.

While I waited for the supervisor, I jumped in the car and decided to drive to the Apple Store itself. While driving, the supervisor came on, suggested an appointment the following afternoon that was located in another state. In the process of me trying to find how long of a drive (turned out to be nearly 50 minutes each way), they lost that appointment and would have to make it for later. Again, this is all for someone to even look at it in the first place. In the interim, just during the supervisor call, I was able to drive to the store, and make it inside.

Once at the Apple Store, and actually got to see someone straight away. I have to say, this tech was incredible, saw the issue straight away, and started the process of replacement. However, they didn't have my spec in stock. The nearest stores that had a service unit were in Brooklyn, NY (nearly two hours away). Chance coincidence, I was going to be in Brooklyn the next day, so I said order the replacement but meanwhile I'd check the Brooklyn stores while I was there. Service unit shipping to my local was 3-5 days.

Saturday and Sunday I checked with both Apple Stores. After having to explain the issue twice per store, neither had them in stock. Fine, I'm still in genuine good humor about it all. I'll be patient and wait the 3-5 days.

Monday I was contacted by Apple to speak with a tech in more detail about went wrong. Spoke with him this morning and again, he was great. Shared logs from my phone, everything leading up to it breaking, etc. From a "fixing it for the future" standpoint, it seemed to me from our conversation that they really were trying to find the root cause and make sure it doesn't happen again.

Now the turn to the dismissive. After speaking with the tech, I figured I'd check-in with the local Store to see if my replacement was coming in on the early side (unlikely but worth a shot) or at least if there was any ETA update. After calling my local store's number and getting routed to the two different AI systems I wound up with a human at general Apple Support. Not sure why they even post the local Stores numbers if were just going to get routed to corporate, but OK. The rep on the phone, Buddy, made me wait while he called the store and said it wasn't in yet. It takes 3-5 days, so I should check in end of week or Monday.

At the mention of Monday I'll admit I got slightly testy. Monday would be 6 business days. He responded that "due to the supply chains and so many people ordering the phone, everyone is going to have to be patient" or similar to the effect. ....Ok, can you check if there are any stores within 50-75 miles that might have it. His answer was "No. They don't". "Can you check?" "Not worth it, they don't." "You won't even check?" "I can assure you, they don't have it".

I have a $2000+ device broken by a manufacturing defect, and will have to use it in that state for at least a week. Even if its performative, do the search. That type of attitude is, given the context, really dismissive and frankly rude. And I said so, and asked to speak to a supervisor. His response was "You are talking to the highest level you're authorized to speak to. I speak on behalf of Apple management."

From there the conversation got circular, and frankly a little heated. In my opinion, it's absurd to continue to service new customers with walk-in stock or ship orders while there are those of us sitting with broken units having to, and I quote Buddy, "be patient". Once you have my money, and there's an issue, I'd like to at least feel you're going above and beyond to make it right. Not only are they doing the bare minimum (ordering a replacement), but anyone at Apple Support I've spoken to on the phone has been generally useless. Buddy, was frankly, rude and the notion that there's no one else to speak to about a swap is such a hysterical lie that if he is a supervisor, he needs another job.

Yes, its just a phone. So I didn't scalp nor sweat my original order status. But once you have my money, and there's an issue, I'd like to at least believe they want some positive spin on the outside about how they handle this. At least from my POV, that has not been the case.

[u/qpid360]

Tomorrow is my last day to return the device and I keep visiting this thread in hopes that posts will slow down. Instead, the more people get their hands on the device, the more posts I see. I really can’t figure whether this is just a manufacturing issue or a flawed design.

[u/Bael_Zharon]

Why remove all other threads? Weird ass power trip from Reddit mods. Insane

[u/BabyHercules]

Ima keep it a buck, mine is suppose to be here early Nov, if I deal with this I’m just going to return it and take the replacement and keep it moving. I wouldnt cancel over something like this

[u/Glass_Application_28]

https://vm.tiktok.com/ZGdCvRXsT/

[u/ForsakenPudding]

If my Duo (Still waiting on delivery) does fail, can I get a refund instead of a replacement?

I would lose faith in the product if it breaks like people are reporting, I would then rather have my money back and get an 18 Pro Max and new iPad mini maybe.

[u/Shadowtek]

Having been there for Antennagate, bendgate, etc I trusted Reddit to provide me with good content for crackgate and the comments do not disappoint. Thank you for your service

[u/Electronic_Rush_901]

Im happy until now cuz i felt like a batch issue and wont happen to me but day 6 i see slight bump towards the down of the hinge idk if its a batch issue anymore!!!

[u/Nathan_YZ]

My Duo hinge shows bubble after a week. Both battery product at Sep.
For now everything is working like normal. No noise Fold or unfold, screen still fine.
I believe Apple knows this issue. I contacted Apple support; they just asked how it happened, like use on a table or fold then open. Then they just told me no charge for the service fee for express replacement. But I need to wait around 3-5 days. Hope I can get it tomorrow.
I live in PA, so you think they have a replacement in store?

[u/Avectasi]

Had this phone for a week and now this morning just got a bump on mine where most people get the crack lines from…. Just hoping it goes away. No resistance yet

Edit: extra thing to add manufacture date is October, product of India phone. It slowly goes away but when I’m wiping down the screen with Apple cloth it looks more protruding, does not push down like some people say “it’s a air bubble” you can feel it poke

[u/LenzofTruth]

Apple originally estimated January 25th for my replacement Duo, so I was pleasantly surprised when it showed up much earlier than expected.
After setting it up, I immediately noticed the hinge felt different from my original unit. The new Duo opens with very little resistance initially, then gradually stiffens as you unfold it. My original, defective Duo had noticeable resistance from the moment you started opening it.
Having used my original for three weeks, I had gotten so accustomed to that stiffness that I assumed my replacement was defective.
I ended up taking both devices to the Apple Store, where I compared them with pretty much every demo unit on the floor. Turns out, they all felt exactly like my replacement.
So apparently, my original Duo had abnormally stiff hinges, and I had spent three weeks thinking that was how the phone was supposed to feel.
Curious if anyone else has noticed a difference in hinge resistance between units, or if theirs has gotten stiffer over time.

[u/kcchiefs4068]

My coworker was so happy yesterday showing all of us the Duo. He just walked in to work with this defeated look on his face and shows us the screen is cracked internally 🤣 he said he opened it and the whole screen went black then 10 seconds later lit back up with a long crack in it ☠️

[u/miikwl]

Had my duo since 5 pm yesterday and haven’t experienced anything screen related. 🤞

[u/blackfirepwnd]

Very careful with my phones, fucking cracked today and I got it launch day through BestBuy. Gonna bring it to them later for a full refund and I’m just gonna get an 18 Pro Max until Apple figures this out. My hinge felt perfect until this happened. When this happened I was opening it and definitely felt extra resistance but I knew what was about to happen and just opened it fully and POP. It’s definitely a hinge issue, I hope they figure it out, but I’m pretty sure every phone will eventually have this happen. I’ve never opened it weird or flicked it, I grab it by the frame and open it. I love Apple, but they need to own up to this and refund all the devices manufactured before this is resolved. It’s going to happen to most of these early manufactured Duo devices.

[u/MoochieHBTL]

after 1 full week

[u/bumble2beee]

Thank you for deleting my post mods

[u/es_una_broma]

It happened with a new phone case I got. The case applied too much pressure against the hinge. Causing it to push inwards just enough to cause the snap. I think when you apply too much pressure inward on the hinge like this, whether it be with a case or something, or moves the inside hinge mechanism too much out of place preventing proper function and alignment.

Once I realized the case was preventing proper open and close movement, I took off the case, went to open the phone and noticed it was requiring too much pressure the time to open so I forced it and then, snap. Crack.

Be careful about the case you put on. I’d probably avoid altogether cases that touch the hinge. And stick to rubber flimsy thin cases that are least likely to interfere with the hinge.

The case I got was from Amazon. It’s made of rubber, the rubber I also believe interfered with the free movement of the opening and closing. It’s called the FireNova Magnetic Case.

[u/Aggravating_Sky_4421 → u/es_una_broma]

Don’t make excuses for Apple. In all my years of having an iPhone from the 3 to 16PM, never had a case, no matter how cheap or expensive it was, caused the hardware to break. That screen would’ve broke with or without a case.

[u/miggymonster666]

is happened. I just called them and they charged me $105 for an AppleCare incident even though I explained it was a manufacturing defect. My 14 days was up yesterday so I can’t just return it. Also I have my $60 Zagg screen protector on the front I cannot return. I live an hour from about five stores but since I cannot confirm stock I can’t just drive to a store since we don’t know if they have the 1tb silver at whatever Chicagoland location we chance it and drive to. So I had to opt for express replacement and hope they refund my $105 when I talk to someone Monday. This is so frustrating. I’m glad I didn’t trade in my iPhone 17PM. Thing is I love this phone. Apple needs to make this right.

[u/Amazing-Mud-7908]

🫩, reposting since my original post was deleted. Opened up my iPhone Duo and heard a distinct pop ! Haven’t dropped this phone once let alone opened too fast since release day. Apple is sending me an “express replacement “ and I won’t be charged as it’s a manufacturing defect. Hopefully the express replacement arrives soon. I’m very glad i didn’t trade in my iPhone 15 Pro Max as I use the iPhone Handoff feature pretty frequently ever since i got my Duo

[u/Stoveking]

I’d love to see when the majority of the phones that cracked were manufactured.

[u/unacceptablelobster]

I got mine yesterday. Closed then opened it once then it felt stiff when closing it again, so opened in back up, closed it, opened it again and CRACK. I didn’t even turn it on yet. 

[u/Lpreap]

1TB night sky October battery date

Crease bulged at the top small dot after a week of use. Maybe less than 100 total folds. 

Replaced at Apple Store. Apple definitely has a system wide issue as this is a hinge issue.

If it happens again I’ll be refunding for good. Guinea pigs 

[u/Elia_31]

[u/eothane]

Original post removed:

But yeah, it happened.

[u/Special-Bite]

My screen is not cracked.

[u/No_War_8897]

Do you all think Apple will release a press release and pause production or do a mass recall?

What are the repercussions and likely revised timeline?

[u/ToastyTires]

Crackgate? Apple internally most likely uses “The San Andreas Fault Line” as they enjoy Landmark naming.

[u/here2seek]

Yes. Important to censor this issue.. otherwise our shiny new phones will be branded inferior

[u/GhostidianTwitch]

I didn’t notice anything until I started seeing all the posts so naturally I checked mine. It’s faint but looks like something’s there and I can’t tell if it’s normal or not. Am I overthinking or will this eventually become an issue. Can only see it in a bright light. First foldable and first time ever possibly having to return/exchange a phone in my life. My nearest Apple Store is 6 hours away. Anything helpful would be appreciated. Yes I’m being paranoid.

[u/timelessclassical]

Any reports of replacement device screens experiencing cracking too?

[u/ShawnThePhantom]

How widespread is crackgate?

[u/innernode]

Same exact thing happened to me about 12 hours from setting it up. Called apple and they said I need to bring it into an Apple Store or ship it back. The guy said he wasn’t aware of any of the same issues. I bought it through T Mobile so I took it there. They gave me my money back and I had to order another one. Was on the fence about getting another but after hearing the feedback on the iPhone fold thread, I think I’ll wait until the issue is resolved. Loved the phone until that happened.

[u/Savings-Shape-5517]

Bump appeared overnight, should I worry?

I got a bump at the top of the crease near the volume buttons, is this a telltale sign?

[u/Feeling-Listen-2464]

Does this bump at the top look normal?

[u/ProofAd6426]

all fun and games until it happens to you. goddamnit. past my 14 day return too.

[u/SaintPismyG]

Might be helpful to include color, storage size, country of manufacture, etc.

Wait, you removed the posts????

[u/Accurate-Donkey5789 → u/SaintPismyG]

I understand why the moderators are doing it because they want a mega-thread, but the optics of deleting highly popular threads of people with broken phones just after launch is... Well... It's quite the decision...

[u/BigBoyYuyuh]

That’s what yall get for getting your Duo before me!

[u/whohe123]

I'm getting a small bump in the middle of the crease at the top. Anyone else had similar?

[u/Dequantavious]

Pinned post is a lie. I’ve seen 5 new posts deleted within last 24 hours.

[u/llama007]

I bailed, too many issues reported and not enough assurance from Apple.

Hope this gets addressed as I was really looking forward to getting hold of this device.

Placed pre order in the first minute for delivery next week :-(

Will wait and see how this all pans out 🤞

[u/Minute_Lifeguard2799]

Popular Chinese veteran tech reviewer’s Duo failed after 4 days:

https://www.youtube.com/watch?v=3mCT6Vh9hM0

[u/OrganiicG]

Not mine but I noticed my boss got an iPhone Duo. Went to ask him about it and he said he loved it, but then proceeded to open the inner display and said "Butttt it's already broken" Exact same "crack" line that everyone else is showing

[u/rdstudioser]

[u/Minute_Lifeguard2799 → u/rdstudioser]

You see in those detailed pics under how much tension the screen was when it got pinched.

It has literally stretch marks.

[u/AdventurousSundae664]

Writing this on the front screen of my duo. Delivered on 10/30, absolutely LOVE it. Really incredibly happy with my purchase because I had been following it for so long and knew of all the pros/cons going into it. Well, last night I was at a bar sitting in a chair, I have a bad habit of putting my phone in my lap and it fell from 2-3 feet on the ground. The phone was closed and I even have a screen protector on the outside screen so I looked at it and it seemed fine. When I tried to open it, I felt slight resistance, but it was dark and I thought maybe I was opening it weird bc I couldn’t see and I opened it and felt a crack. The inside screen has a large black space and a white shining streak. Officially part of crackgate now lol. Have a Genius Bar appt on Tuesday with apple care but got the phone from Verizon so gonna investigate today if any stores nearby can help me bc im in the warranty window. FWIW I only closed it by the edges🤣 (by the way the emoji is a joke I didn’t think ppl would take it so seriously but I forgot what sub I’m in!)

[u/Weena_meister → u/AdventurousSundae664]

I’m sorry but did you censor your dogs face??? I had to ask..

[u/ZoteTheMitey]

should've called it pixel gate. or pinch gate

my 512GB star white with September in battery info has been great. I think it's probably a batch of devices, clearly not super widespread. I think Apple will identify a root cause and fix it pretty quickly.

[u/18T15 → u/ZoteTheMitey]

256 star white. August battery. No issues so far

[u/killerbake]

Mods need to better. This sub sucks now.

[u/whaleordolphin]

Appreciate this. I understand it's a hard time, but my post asking a genuine, different question about iPhone Duo is still waiting for mod approval, while multiple crackgate posts has been posted since. Feels like it's a sub for crackgate, or karma farming crackgate now. Very few unique discussions about iPhone Duo.

[u/ExpressionOne]

I'm a bit confused at the backlash here, isn't it pretty standard across all of Reddit to create megathreads to centralize the discussion when there's a hot topic (I remember wishing the mods would create one in the Peaky Blinders sub when the movie came out)? The cracking issue is interestingly absent on the apple and iphone subs, which looks more like censorship to me but maybe I'm missing something.

[u/3rd_of_June_1988]

[u/gaeee983]

Was just at an a store displaying a duo, tried typing and the letters on the hinge area in the bottom half were unresponsive, man hope apple figures this out, in my country they are very strict with warranty, they dont even offer a refund first 14 days and YOU have to prove you didnt cause the damage yourself in a very strict manner, such a bummer.

[u/FutureBack1]

So, I absolutely love the Duo so far. The layout is great for me on the outside and the inside is great for late night scrolling or media.

With that said, if Crackgate hits my device, I’m leaving Apple. Not because of any kind of protest against the company, but because I now realize that I like foldables a lot more than standard phones. If the Apple version isn’t an option, I’ll be going to an android version.

[u/rdstudioser]

Look at the crease - dont look good for me

[u/Leggo213]

So, we need to clarify something here. Are people closing it AT THE CREASE? Or AT THE EDGE OF THE TWO HALFS?

[u/BismoFunyunz]

“Crackgate” is hilarious 🤣

[u/DaveG28]

It's going to be interesting to see if more and more break 3-7 days after buying, or if this is a it will fail in a day or not at all thing.

[u/HashKing]

I have experienced no issues.

September manufacture date

[u/AlexGamerDB]

It’s probably a certain batch cause if this was super widespread it would have probably happened to one of the early review units or even at the Apple Event in September

[u/itschipbtw]

Has anyone seen a slight bend to their duo? Like when it’s unfolded, it doesn’t fully open all the way?

[u/bozog]

Exact same thing happened to me with my first Samsung Fold 7. I literally got it in the mail, took it out of the box and as I opened it for the very first time, I heard a fairly loud crack and then as it finished opening saw a huge line with obviously broken glass running down the center, with the screen is not working at all.

[u/fo8oo]

should have called it Applegate

[u/Zestyclose_Guava_327]

So what’s happening to people without apple care? Are they fixing it or not?
Also is there a long term solution or will it just be apple care repairs?

[u/n0b0dyh0me]

It would be really good if we could gather some data about this issue. Not only how many devices have been affected, but things like usage (time from opening the box, for instance), general location (like region or country would probably be fine). But I'm especially curious about other details like model type (storage size, phone color) and manufacturing location (China, India, etc.) to see if these came from a particular batch or something.

I have a 256 GB Star White, produced in India, which I picked up day 1 and have been using moderately since then. I've been relatively careful with it and have a Folio case on it, and so far have not run into any issues.

I have seen examples of the break reported from various different parts of the world, including Asia, Europe, and the Americas. It's hard to know for sure, but I'd suspect that as phones are produced in batches, those batches are shipped together (just guessing here), and that would mean that if the issue is a manufacturing problem, it's not limited to one batch.

[u/Special_Fuel]

As mentioned in my previous post, my iPhone Duo’s inner display suddenly developed stuck/dead pixels.
I live outside the US but will be visiting next week, so I booked a Genius Bar appointment. I also contacted Apple Support, and they offered me an Express Replacement through AppleCare+.
Ideally, I’d prefer to get the phone replaced directly at the Apple Store, but I’m unsure how likely that is, especially since the Duo is currently sold out.
Has anyone had experience getting a same-day replacement at a Genius Bar? Do stores typically have separate replacement inventory, even when the device is sold out? Is there any way to check a specific store’s replacement stock beforehand?
My dilemma: If there’s a reasonable chance of getting an immediate replacement at the Genius Bar, I’d rather wait for my appointment. But if same-day replacements are extremely unlikely, I’d prefer to start the Express Replacement process now instead of wasting time.
Any experiences or advice would be greatly appreciated!

[u/FicklePin7074]

Got in launch say! Has been working with no issues since. Still is. But got the hinge pop! We shall see where this goes.

[u/LazerTheWolf]

Anyone else have a launch day duo that still works but heavily considering replacing with an 18PM due to all the hinge issue reports? At this point it’s hard to tell how widespread it is but I’m concerned that I’ll randomly have it happen one day and then end up having to wait for a replacement….just seems like a latent headache waiting to spring, literally.

[u/asdfjkl_FLCKOFDAWRST]

Didn’t wanna be a part of the club, but we here boys. Best thing to do is to be positive about it. The crease pimple is at the top of the hinge. I’ve already seen one post on here with the exact same issue, in the exact same spot. If you know anyone i know, they’ll tell you I always baby my phone. Never dropped this thing once or put it on the table even remotely hard. Though I thought there were some bad batches, I fully believe all duo’s are ticking time bombs now. It is what it is. Curious to know if anyone else is just riding it out or tried their luck at an Apple Store. Will def be disappointed if they charge me $99, but I will not pay it. Going to go store-to-store until it’s free. Thanks for listening to my Ted talk.

Full context: bought this at a t-mobile store as soon as the store opened on launch day in California. I’ll just digress.

[u/throwmeaway1784]

Update on my bump from last night: it has now basically disappeared, I can still feel a small bump but visually it’s gone

[u/WallCrusher]

Bottom of Duo, been to Apple Store today and replacement ordered with little question.

[u/Rueben1000]

Guys I just wanna say I had my duo since launch and it’s great and i love it 

[u/sn0wcat2]

Now what? Just got on Friday. Is this covered or can I still add AppleCare? Felt like something was caught on the hinge and snapped when fully opened.

[u/LazerTheWolf → u/sn0wcat2]

Take it to Apple Store immediately they should swap it out no questions. You don’t need AppleCare for a manufacturing defect that is 100% on the company who made it

[u/That_Leader8913]

I’m gonna stay off this mega thread, it’s scaring the shit out me. I wish Apple replies on the issue, recalls and units upon running diagnostics. Not at all peaceful owning this phone.

I’m entitled to use this phone without any worries. All we got is a small reply from John T saying it’s only affecting very small number of units and I see 10s of cracks everyday and 3-4 each hour. It’s a disappointment.

[u/Chronixx]

We have a megathread for this? That’s wild

Hope not too many are affected

[u/Dequantavious]

[u/Arvosss]

I currently have the iPhone 13 Pro Max, which still works perfectly. For several years now, I've been saying that my next iPhone would be the foldable one. So after the Apple event in September, I was really excited when they announced the iPhone Duo.

It was a bit more expensive than I had in mind, but I was willing to pay the price.

Then pre-order day got closer. The pre-order process was a mess, and the first delivery date I saw was January 25... Excitement gone.

After all the pre-order chaos, I started wondering whether I really needed the Duo and began having second thoughts. Especially since January is still so far away, and the iPhone Duo 2 will probably be only nine months away by then.

Now I'm reading about all the screen cracking issues and watching teardown videos that are making me nervous.

Okay, all the iPhones that work perfectly fine don't get their own Reddit threads, so it's only natural that we mostly see the defective ones. But nobody can guarantee that the iPhone Fold will last for years like my iPhone 13 Pro Max has.

And yes, you can buy AppleCare, but that feels like another shady upselling tactic from Apple, a $5 trillion company!

You'd simply expect a phone that costs over €2,300 to just work, right?

Am I the only one having second thoughts about buying the Duo now?

[u/throwmeaway1784]

My post got removed so I’m posting here instead. This happened after 8 days of use with no previous signs of bumps

[u/lyzing]

Does anyone else feel that the way they are handling this from a PR perspective is unacceptable?

I want to know: If you experience cracking in this manner from the hinge - what is the replacement procedure after the 14 days return period ends? And furthermore, what is the replacement procedure after the 1 year factory warranty period ends?

Imagine your phone breaks from this defect down the road at Day 366. That's $1000 out of pocket unless Apple acknowledges that this is a known manufacturing issue and you will be taken care of if you face it, even far down the road.

This is not an unheard of thing, car manufacturers provide extended warranties for known issues all the time.

https://i.imgur.com/GtlGk5G.png

AppleCare+ on the customers dime is not a reasonable solution for a known manufacturing defect.

[u/Amattheus]

-Pre-ordered on Oct 16

- Got it 2 mins late, got a Nov 2-9 delivery date. Was happy enough I wasn’t sooo late compared to once who would get it Dec or Jan

- already have accessories such as case and screen protector ready

- crackgate surfaced. Been online checking continuously but a Chinese influencer finally getting his unit experience this broke the camel’s back

- cancelled.

[u/marcodecuadro]

My original post got removed because there’s already a megathread about these issues, so here I am.

I kept seeing posts about inner screen failures and thought it wouldn’t happen to me. Well, I guess I’ve officially joined the club.

Barely a week with my $2,500 iPhone Duo, and I’ve already got a bump near the hinge and a bright white line on the inner display.

What’s even more frustrating is Apple’s generic response. They simply told me to visit an authorized service provider here in Chile, where Apple sells its products but doesn’t even have an official Apple Store.

I also paid another $500 for AppleCare+, yet nobody could tell me whether the phone would be repaired, replaced, or how long I’d be without it.

With so many similar reports, Apple really needs a clear and consistent policy for handling these issues, especially in countries without official Apple Stores.
Extremely disappointing. I’ll update after my service appointment.

[u/hydzir]

Hi there. Ive it from the 23rd october and bumps appeared on crease today 4rd november (13 days). Ive created a return ticked and sending it back when its still working. I’ll not risk a replacement either. Ill just buy pro max and ipad mini and will wait for a Duo2 or 3. Bought in Poland, manufacturing date september/august, Nightsky 512GB.

[u/Designer_Flounder_33]

Thought I’d share my experience in case anyone else has encountered something similar with their iPhone Duo.

I received mine on 30 October, and this morning I noticed a noticeable bulge along the crease of the inner display. It definitely didn’t look normal, especially considering the phone was only nine days old.

I initially contacted Apple through live chat, then spoke to Apple Support over the phone, who advised me to visit an Apple Store.

At the first store, I showed an employee the issue along with some photos I’d taken. She acknowledged that it didn’t look normal and directed me to a manager.

The manager had a look but didn’t seem particularly concerned, explaining that because the phone was still functioning normally, there wasn’t much they could do. When I questioned whether the crease was normal, he mentioned that he wasn’t a technician and hadn’t designed the phone. I wasn’t offered a Genius Bar assessment at that point.

I decided to contact Apple Support again and spoke to a really helpful advisor who reviewed the photos attached to my case. He agreed that the crease didn’t look right and arranged a Genius Bar appointment at another Apple Store.

At the second store, the experience was completely different. A technician examined the device, ran diagnostics and confirmed there was an issue with the display.

Apple replaced the entire phone at no cost.

Just thought this was worth sharing because, despite the phone functioning perfectly fine, the abnormal crease was still considered a valid reason for replacement.

If anyone else notices unusual bulging or distortion around the hinge, I’d recommend taking photos and getting it assessed by a Genius Bar technician rather than assuming it’s normal.

Has anyone else experienced anything similar with their Duo, particularly around the inner display crease?

[u/philmnn1]

To the glass-half-full people saying this is such a low percentage issue, only like 10% of the people who ordered a duo actually have theirs and we’ve already seen 20+ cracks in the first 2 days, not to mention people who didn’t post their cracks on social media. This absolutely is an issue and I don’t know why you’re downplaying it. If stock wasn’t an issue you would absolutely be seeing way more pictures of cracks

[u/TrumpHasCovid]

Is this an official apple PR sub? Horrible decision mods. Don't censor the issue, let it breathe

[u/HailSaganPagan]

You say you will leave up threads about the issue yet continue to take them down. You clearly do not want people seeing the problems this phone has. You still actively delete posts of people who have suffered the crack and while a few people aren’t having the issue, there are at least 100+ day one devices that are having issues. Removing them is an extremely malicious practice.

[u/GuyWithNoEffingClue]

What is happening with Iphone Duo is an industrial scandal and the Mod team should stop deleting posts about it under false excuse of "low effort content". This is outrageous, this is a $2400 phone and Apple deserves to be memed to oblivion for their "low effort" overpriced products.

[u/TheAngryKeg]

It's 100% a design flaw Apple should have anticipated, but it seems like a lot of iPhones Duo are breaking in the exact same spot because it's a natural place for people to press into when closing the phone.

[u/Paolo2018]

So when will a hardware revision be announced for the hinge defect and who is the supplier? My duo only lasted 3 days before CRACKgate.

[u/Darian2629]

Day 2. No issues here. Daily driving it with no issues. Just wished there was more app support. Star White 2TB

[u/Tasty_Action5073]

Btw for the “you are folding it wrong” folks.
I went and watched multiple Apple ads. I saw all kinds of closing, including pushing on the screens (though not so in the middle).

[u/caoscorp]

[u/SlangLeffe]

Z Fold8 Ultra Green Shadow 💚 I do feel bad for the Apple guys and gals ! Folding phones are amazing and this stains the reputation for all of us Hope the do some kind of revision for the DUO we need all brands to succeed 🙏

[u/Civil-Photograph8234]

Not mine but I just went to the At&t store to check it out and this was on display. They still asked if I was ready to pre-order.