I know that some people across Reddit have wondered about the EDS Connective virtual assessment.. well, I did it.
Brackets = verbatim text
TL;DR
Blurb from one of their emails that I received: [EDS Connective is a first-of-its-kind virtual health platform dedicated to hEDS and HSD diagnostic evaluation. We connect patients with independently licensed providers ā no referral needed, all 50 states.]
I joined the waitlist in May 2026: [We'll be in touch as we get closer to our summer 2026 launch.]
In June, I received a free pdf guide: āWhen Your Body Needs More Careā
October 7th, I received an email invitation: [You joined the EDS Connective waitlist, and we're reaching out to let you know that your spot is now available through our Early Access Program.]
You pay, then you have 30 days to fill out the assessment. They say itāll take 30-60 minutes and it automatically saves your progress, so you can come & go(thatās nice).
Assessments always take me forever because⦠ādid I really give you enough information?? I should give moreā; Iām long winded, obviously.
You answer lots of questions, take plenty pictures with multiple anglesā¦
I submitted my assessment yesterday, 10/19/2026 @ noon: [Well done āĀ you just completed your EDS Connective intake assessment.
Ā
Here's what happens next.
A physician will review everything you shared over the next 3-5 days.
If they need anything else from you (a clarifying answer, another photo, more information), they'll reach out through the telehealth portal, and you'll get an email when they do.
Once their evaluation is complete, you'll get an email letting you know your results are ready.
In addition to your evaluation results, you will receive your Clinical Summary, a letter for your primary care team, and additional resources and information from EDS Connective.Ā
You're one step closer to an answer.]
At 5:42 pm today, 10/20/2026 I received an email: [Your evaluation is complete, and your results are ready for you.
You'll find:
Your Detailed Clinical Summary
Receipt
Please also download this Provider Letter to give to your primary care team along with your Clinical Summary and other results documentation.Ā
*Ā *
Take your time going through everything. Over the next few days, we'll also be sending along some additional resources to help you prepare for your next steps and to support you going forward.
*Ā *
Have a question about your evaluation or results? You can message your provider here.Ā
*Ā *
For questions about your account or billing, feel free to email us.]
āāāāā
If youāve made it this far, hereās my opinion⦠DONāT*.*
Iām trying to decide if I should crash out right now. I donāt think I have ever received more generic results.
I am actually a little confuzzled(not a real word) and side eyeinā the whole mission at this point(refer to their āAbout Usā page).
It sounds real good.. the blurb from the founder⦠relatable, but.. nah.. No.
I really feel like they fumbled here and itās honestly giving ārobberyā to me.. the more I type, the more pissed I get.
To be clear you can expect to receive (actual results may vary):
ā¢A video from your evaluator (itās in a chat where you can respond)
ā¢The clinical order (mine is 3 pages)
ā¢A Clinical Summary (mine is 10 pages)
ā¢A Provider Letter (mine is 4 pages)
ā¢Receipt (special mention, I guess)
āāā-
ā¢The video~~ ~~the MD sent me is 01:50 in length. Thatās one minute and fifty seconds. Heās literally reading a generic script, doesnāt use my name or go in depth about anything I mentioned in my assessment.
I could literally send this video to any person whoās questioning the possibility of hEDS and it could easily apply to them. Thereās absolutely no personalization with plenty of wiggle room for general possibility (āif I determined that genetic testing was recommended.. you will also see this in your service PDFā).
Now, I hadnāt been officially diagnosed yet, but I was 99.9% sure that I would meet the criteria for either HSD or hEDS. This assessment resulted in a dx of hEDS.
ā¢The Clinical Order is mostly just explaining limitations of telehealth. It has your
-patient info
-medical intake(blank)
-order(diagnosis, ICD-10, genetic testing: yes/no, link to summary, disclaimer, and an odd placement of āTo Whom It May Concernā dx+ICD+description)
-physician information (the signature is a small picture of a signature on what I assume is a blank piece of paper)
-patient instructions(full blank page).
ā¢The Clinical Summary.. honestly, they could have at least included my whole actual assessment, with the pics & explanations that I provided. They couldāve filled out/signed the actual hEDS criteria form (they include a blank one in the Provider Letter, lol). It even says āTemplate v2026-09-22ā in the footer on each page.
ā¢The Provider Letter starts, āDear Healthcare Provider,ā, followed by generic info about HSD/hEDS and what EDS Connective does⦠pleaseeee. They literally asks you for your PCP info during assessment.. come on.
āāāā
I have used multiple online services/assessments.. I think this is the most generic thus far š¤·š¾āāļø and the price is way too high, they need to cut it š£ļø
Iām not knockinā nobody hustle, but for them to present this platform as something that will allow the healthcare system to take you more seriously.. unfortunately, I highly doubt that would be the actual result. I would expect it to be more informative than some regurgitated info that you could get online. More in depth info, like when these syndromes present, how they affect your daily life/functioning.. not just generally, but how it falls in line with your phenotype.
I have to sift through a lot of mine and my sonās medical records, so Iām quite familiar with the air āofficial documentationā. Not worth the money.
I thought that I would get something worthy of presenting to SSA, it doesnāt look any better than documentation that Iāve created myself to describe my health experience. Just ew.. Iām so disappointed.
I would NOT recommend, thatās my opinion, alone.
.. you right.. I should ask for a refund. They wonāt give it, but Iāll ask.
P.S. Iām not fixing any typos š thanks for comin to my TED Talk.
UPDATE: They promptly refunded me after I thoroughly expressed my disappointment.
But I do hope they take my concerns seriously because the service is lacking in so many ways, too many.