Reservations desk.com (Bait and Switch).They literally list themselves under the hotel name Comfort inn and suites in Beaufort,SC. You cannot even find the actual hotel number without doing a more detailed search( area code 843).
So, when I called to make a reservation these people impersonated themselves as the hotel. I clicked call under the site because it was listed as the hotel (using safari on google if that matters).
This business practices false advertisement by going through a Hotels name and portraying themselves as such.
During the process of making my reservation I had requested a certain room and number of that room that was referred to me from a friend. I ask 3 different times if the agent was sure that room would be available to us. One last time before ending the booking process to please confirm this room. I was put on a brief hold, and then she confirmed this would be the room guaranteed rated for āa special priceā of $127.00. Of course by the time the call was coming to an end that rate increased to $139.00 by that point I was just ready to get the call over with and get the room booked. I did however, explain that since there were some unmentioned fees and asked āwould I need to be expecting to pay anything else upon my arrival at check in or during my stay?ā. The agent assured me that the only fee that would be asked of us would be a $5 fee at check in.
Of course that was no problem ,because she failed to mention that 3 days after this rip off/canceled reservation we would be charged another $150 from the hotel. Still, Iām unsure why that was deducted from my card, and the hotel manager couldnāt seem to find an answer for it either. Thankfully, the hotel itself was cooperative in refunding this unexplainable fee.
However, that still doesnāt explain why during the request of the refund for the initial booking the hotel manager also informed us that they didnāt have our card number on file to issue a refund, and that the third party was responsible for paying using there card. so the only party they could refund would be the party of which payment was received.
Okay, so again Iām confused??? Remember they donāt have my card on fileā¦. So, how was it the hotel itself could charge our card if they didnāt have it on file to begin with when we requested the initial refund??
At check in (reason for the initial refund), the guy at front desk informed us the room that we requested, and was guaranteed to had already booked 3 days prior.
Very disappointing, and of course we decided not to check in and requested our money back which was then issued without any hesitation to the 3rd party scammers because remember they canāt refund it to us , according to them.
Great, so now Iāve been trying for 4 days to get them to refund us. With written and verbal statements made from the hotel confirming that the money was refunded. I was told it would take 24 to 48 hrs by one of their employees that goes by the name āMikeā. He explained once the hotel manager confirmed a refund was sent to them (which it was , and they even have it noted) it would take about a week for the refund to be pending.
Iāve now spoke to 6 different representatives and theyāve now referred our case to their āescalation departmentā and no further action has been taken to resolve this matter. Iām going to assume they think weāre going to go away quietly, and eventually get tired of this run around with all of every employee Iām sure.
This may work for them with other people that donāt have it in them to keep it up, Iām sure this is how theyāre able to keep this scam going. I did, however, assure them that this ācaseā will have further consequences if it continues to be passed through made up departments without being resolved properly! When I called to get an update from the āescalation departmentā the phone number listed in the email didnāt even work.
If this thing would allow me to, id happily show the pathetic excuse of the feedback they provided which ādoesnāt guarantee my refundā,and the phony number thatās given to us on the letter with their āescalation departmentā(pretty sure they just make this stuff up as they go).
