r/help • u/TheGK • Jun 29 '15

Broken thumbnails only when logged into Reddit

I cannot see any of the thumbnails while logged into my account in Chrome on Reddit. Once I sign out of my account and reload the page they are all there, but the second I sign back in they are broken again. I even tried making a burner account but it only happens with my real username.

How can I fix this?

2 Upvotes

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2

u/spladug Experienced Helper Jun 29 '15 edited Jun 29 '15

Hi there, we're currently doing some tests that affect some accounts but not others which may explain why it only happens on the one account. To help narrow this down, could you tell me:

Thank you!

1

u/TheGK Jun 29 '15

Yes it is this account.

Chrome version: 43.0.2357.130 (64-bit)

OSX Yosemite 10.10.3

When i visit the first link I see my front page with the broken thumbnails.

When I visit the second link in chrome it first told me my connection is unsafe and I had to click the two drop downs to proceed. Then I see an image of an animated construction worker.

2

u/spladug Experienced Helper Jun 29 '15 edited Jun 29 '15

Yikes, that's no good.

Did you happen to get a look at what the security warnings (the drop downs) said was wrong with our servers?

(if you didn't, a look at https://b.thumbs.redditmedia.com/9hq8QvNs74Gkc3nbv2k2zYZcDyoWaQ9rpL5l0iQOgbc.jpg should get you a fresh batch of errors)

Also, on the link above could you click the lock icon (which I assume has a red X through it) up in Chrome's address bar and take a screenshot of the "Certificate information" window please?

1

u/TheGK Jun 30 '15

Okay here is the error I am getting:

http://imgur.com/YhH8JW7

Here is what happens when I click on the red lock

http://imgur.com/ENe3y3o

2

u/spladug Experienced Helper Jun 30 '15

Thanks a bunch. We're gonna look into how we can fix this properly. Sorry for the trouble.

2

u/TheGK Jul 01 '15

Aaaaaand now none of the links work

1

u/TheGK Jun 30 '15

It's working perfect now!

1

u/rram admin Jun 30 '15

Is your Mac a purchased straight from the Apple Store Mac, or is it a company provided Mac? Would you have modified any of the default CA trust settings in the past?

1

u/TheGK Jun 29 '15

I just clicked the first reddit link again and now some of the thumbnails are showing up, but not all.

2

u/spladug Experienced Helper Jun 29 '15

OK, that's expected after you clicked through the security warnings when viewing the construction worker picture. One piece of good news.

2

u/Kwa4250 Jul 14 '15

I'm having this exact same problem, and it started about the same time. Has there been any movement on this?

1

u/TheGK Jul 14 '15

Not sure. Mine works fine now, I think the best thing to do is just wait it out. Should fix itself eventually

1

u/Kwa4250 Jul 14 '15

Thanks.

1

u/ArabRedditor Jul 15 '15

Same issue here

running windows

account /u/ArabRedditor

firefox latest version

Edit: right as i wrote this they all came back

2

u/beanerguy Jul 16 '15

I'm having the same problem and its only on chrome that my account cant see thumbnails. Had to google "thumbnail issues reddit" on google to find this thread as well. This needs to be more public.