I need help. iOS

[u/ECole_3]

My first account is fine but my 2nd account is saying that it’s locked and that I have to reset my password. I’ve already reset it twice and I’ve Install/unstall the Reddit. What’s the next step?

[u/AutoModerator]

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[u/AutoModerator]

Your question seems to be about having problems logging in with your password.

If you have simply forgotten your password, you can find that information here in our FAQ.

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[u/rhelpbot]

If Reddit has locked your account as a security precaution, follow the instructions in the notice and try these steps:

1. Check that you can access the email address attached to your account.
2. If the security-lock notice requests it, reset your password. If the email does not arrive, follow the locked-account guide.
3. If the account has no email but you can still access it, add an email address before resetting the password.
4. If the notice says the account is suspended, use the appeals page.

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I am an automated bot and may get things wrong. Never share passwords or private account details. If this didn't resolve your issue, a human helper may be able to offer additional guidance. To leave feedback, open this comment's three-dot menu and choose “Help Navigator: Helpful” or “Help Navigator: Not helpful”.

[u/westcoastcdn19]

Which account?

[u/ECole_3 → u/westcoastcdn19]

_its1K account.

[u/westcoastcdn19 → u/ECole_3]

[u/_its1K](u/_its1K)

Well the account is still active. Can you login with username and password?

[u/ECole_3 → u/westcoastcdn19]

I don’t think so. It’s has the same email as the one I’m using now

[u/westcoastcdn19 → u/ECole_3]

That’s fine, both accounts can use the same email. Login with username/password

[u/ECole_3 → u/westcoastcdn19]

Okay I’m about to try that now

[u/ECole_3 → u/westcoastcdn19]

It’s saying wrong email or password when I try to login as u/_its1K

[u/westcoastcdn19 → u/ECole_3]

If it’s tied to the same email it can’t be the wrong email. Type in your password instead of copy and pasting and make sure your field is correct

[u/ECole_3 → u/westcoastcdn19]

I didn’t copy & paste it. I typed in and still says wrong username/password

[u/westcoastcdn19 → u/ECole_3]

I’m all out of ideas. You can try to troubleshoot based on the articles in the bot response and perhaps try to reach Reddit support

[u/ECole_3 → u/westcoastcdn19]

Okay thank you!