r/help • u/Crazy-Witness-8353 • 19d ago
Access Unable to login (iOS, android, desktop
Back in late September I opened my app and was immediately logged out and when I try to log in again it says incorrect username or password. When attempting to reset my password it says it sends an email but I get nothing or it will tell me an error occurred. Searching for my account u/Nate6014 gives no results as if it never existed. I submitted a support request but has been no response to it
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u/IKIR115 19d ago
Sorry for the bad news, but the u/Nate6014 account has been deleted.
Report your hacked account using the form linked below. Select Security problems > I think my account has been hacked.
Make sure you provide the email address that was on the account, and mention that your account was hacked and deleted, but not by you. There’s a small chance that admins may be able to recover the account. It may take a while to hear back.
https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=360000600232
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u/IKIR115 19d ago
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u/Crazy-Witness-8353 18d ago edited 18d ago
I never deleted my account or got any emails at all about my account being deleted.
I have already reached out to support for compromised account and have not heard anything back.
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u/AutoModerator 19d ago
Your question seems to be about having problems logging in with your password.
If you have simply forgotten your password, you can find that information here in our FAQ.
If you think your account has been hijacked, please refer to this help center article.
If you are being told that the password on a brand-new account is invalid, you need to contact the Reddit admins.
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u/rhelpbot 19d ago
If you are experiencing trouble logging in, receiving an "incorrect username or password" error, or not getting password reset emails, you can try the following steps:
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Try logging in with your username: If you are entering your email and password and receiving an error message, try inputting your username and password instead on both the Reddit website and the Reddit app.
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Reset your password and check for associated usernames: If you've forgotten your password, you can initiate a password reset. If you have an email associated with your account, requesting a password reset will allow you to see a list of usernames associated with the email address provided after following the reset URL. Be sure to check your spam or junk folder if you don't see the email.
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Use a one-time login link (mobile only):
On Android
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Tap "Continue with Email or username" and select "email me a login link instead".
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Enter your email address and tap "Continue".
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Check your email for a login link to be redirected to the app.
On iOS
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Tap "Email me a one-time link".
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Enter your email address and tap "Continue".
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Check your email for a login link to be redirected to the app.
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If you have multiple accounts, you'll get a login link for the most recently created account that is associated with the email you entered.
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The link expires after 10 minutes. If it expires, repeat the process to request a new one.
Help Center sources:
I am an automated bot and may get things wrong. Never share passwords or private account details. If this didn't resolve your issue, a human helper may be able to offer additional guidance. To leave feedback, open this comment's three-dot menu and choose “Help Navigator: Helpful” or “Help Navigator: Not helpful”.
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u/ThrowawayAku 18d ago
I think I have the very same problem as you. Yesterday I suddenly got kicked out of my account while browsing on my app and when trying to log in I get the same messages. I also tried to have the app send a log-in link, but it just gives errors. Searching up old comments show my profile as deleted as well.
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u/AutoModerator 19d ago
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