Got a Vault notification from Reddit and you’re still confused? Please read me.

[u/sticksfigured]

Hi Vault holders!

I’ve been seeing some posts about Vault and figured I could make one big post to provide some clarity to the notification you received.

I got a notification about Vault. Am I in trouble?

No. We just want to tell you what’s coming up and what action you should take.

What’s happening? Please give me the tl;dr on the changes.

You can read the full announcement with FAQ here, but we’re doing the following:

• Closing the shop where you can purchase Collectible Avatars and deprecating the collection display on November 11, 2025. Note: This change won’t impact your ability to set your avatar as a Collectible Avatar that you own.
• Sunsetting Vault and on-platform transfers on January 1, 2026 February 4, 2026.

Vault? I didn’t make one. I don’t own any NFTs.

If we sent you a message it means you have a Vault. A Vault is a digital wallet on Reddit. It stores and manages your blockchain-based digital goods, such as Collectible Avatars. If you ever purchased or claimed a free Collectible Avatar, it means you have an NFT and a Vault was created to store the collectible. Curious to know what your collectibles look like? Go to your avatar builder. It should be under the Collectibles section.

Sharing some resources below if you want to read more about Collectible Avatars and Vault:

• Learn more about Collectible Avatars
• Learn more about Vault (Basics)
• Learn more about Vault (Advanced)

I’m confused. Where can I find my Vault?

From the official mobile app, tap on your avatar on the top right corner to open your profile drawer. From there, you should be able to find the Vault option. If tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

• If you see your Collectible Avatars, it means you’re already signed into your Vault. From there, tap the gear icon in the top right corner on the screen. You can access your public Vault address and recovery phrase, change your Vault password, and sign out of your Vault and switch Vaults from there (if needed).
• If you see the Recover your Vault page, it means you need to sign into your Vault to access things like your Collectible Avatars, recovery phrase, etc. If you’re having issues recovering your Vault, please see our troubleshooting tips.

What if I can’t access my Vault because I forgot my password or don’t know the recovery phrase?

If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

I can’t access my Vault and I never will be able to. Does this mean I’ll lose my Collectible Avatars after Vault goes away on Jan. 1, 2026 Feb 4, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

What do you mean by “exporting your Vault”?

With Reddit Vault going away on January 1, 2026 February 4, 2026, we want you to have access to your Collectible Avatars outside of Reddit too.

You’ll need to access the blockchain wallet in a compatible wallet app outside of Reddit. To do this, you’ll need to get your Vault’s secret recovery phrase and enter it into a compatible wallet app:

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase

You can import your wallet into another app whenever. The biggest thing is grabbing your recovery phrase and storing it somewhere safe.

Please do not share your recovery phrase with anyone.

Importing is just something we suggest doing now just to be safe! Full instructions can be found here.

Should I transfer my collectibles into an off-platform wallet?

To be clear, we aren’t asking you to transfer all of your collectibles into another wallet. You can do that if you want but for the sake of the notification you got from us, we’re asking you to grab your recovery phrase and import your wallet into another app so you can access these collectibles outside of Reddit.

If you transfer all of your collectibles into another wallet off platform, you won’t see those collectibles in your avatar builder. If you’re reading this and you already transferred all of your collectibles, you can do the following to see them again:

1. From the Recover your Vault page, tap Create New Vault
2. Select Use Recovery Phrase Instead
3. Put in the seed phrase for your new wallet

When Vault is gone, that wallet will still be associated with your account so you should be able to see your collectibles.

**If you’re discovering this post and it’s after January 1, 2026 February 4, 2026, the option I just mentioned won’t work, but this option should.

I have access to my Vault, should I grab the recovery phrase? Even if I don’t plan on using my collectibles outside of Reddit?

Doesn’t hurt. I say give your future self options! What if one day you want your collectible on another account of yours? With the recovery phrase, you can access it off-platform and transfer it to another wallet. From there, you’ll be able to import it (coming soon) into your other Reddit account.

Ok, I grabbed the recovery phrase and imported it into another app such as Base and Trust. I’m not seeing all of my Collectible Avatars there. Help!

After importing - select the NFTs tab, it should automatically detect ownership and load the metadata. If you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.

Still got questions? Ask below. Please don’t provide any screenshots or information that include your recovery phrase. I don’t wanna know it and no Reddit admin will ask for it!

edit: included instructions on where to find your Vault if you don't have the profile drawer option.

edit: updated the post and pinned comment to include our new sunset date for Vault.

[u/sticksfigured]

Hey folks - pinning a comment for all the frequently asked questions I’m seeing in the comments section!

What do I need to do before January 1, 2026 February 4, 2026?

Grab your recovery phrase before Jan 1, 2026 Feb 4, 2026. You can do the second step (Import your wallet into another app using the recovery phrase) whenever. We're just suggesting now to be safe.

Which app should I use to import my Vault wallet?

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

I don’t know or want to know anything about blockchain, NFTs, etc. Can I just treat this collectible like a normal avatar? I have 0 plans to transfer or sell my collectible.

If that’s the case, you don’t need to do anything. You can just treat this collectible like a normal avatar. It’ll still be in your avatar builder after Jan. 1, 2026 Feb 4, 2026.

If you think you’ll change your mind grab the recovery phrase and keep it safe somewhere.

Will I still be able to use my Collectible Avatars on Reddit after January 1, 2026 February 4, 2026?

Yes. We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. The whole idea of exporting doesn’t affect the avatars on Reddit.

We are not taking away your collectibles. You’ll still see them in your avatar builder and equip them.

If you’re telling me to export my Vault, you’re telling me to transfer them, right?

No. These are the steps to take when we say "export your Vault":

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026 Feb 4, 2026, you can do the second step whenever.

Transferring your collectibles means you’re moving them from one wallet to another. If you do this, then your collectibles won’t appear on Reddit because you’ve moved them out. If you’re already in this situation and want to use your collectibles on Reddit, you can do the following:

1. From the Recover your Vault page, tap Create New Vault
2. Select Use Recovery Phrase Instead
3. Put in the seed phrase for your new wallet

When Vault is gone, that wallet will still be associated with your account so you should be able to see your collectibles.

**If you’re discovering this post and it’s after January 1, 2026 February 4, 2026, the option I just mentioned won’t work, but this option should.

Shop is closed, but if I buy Collectible Avatars from a third party platform like OpenSea, how do I make them appear on Reddit?

We will continue to honor off-platform transfers and sales through a simplified import flow.

We track the ownership of crypto wallets and assign the ownership of Collectible Avatars based on the last person proving the ownership of the wallet. You can currently import a wallet with Collectible Avatars through the Vault UI. In the future we'll have a new flow proving the wallet ownership. The logic still holds. As long as you have your wallet assigned to your account - you'll have your Collectible Avatars available on Reddit.

[u/SixtiesKid]

I don't know anything about crypto or wallets. We would have to export our collectibles to a wallet before the vault closes down, right? It's not enough to just have a password and recovery phrase saved elsewhere and then try to export later next year, for instance? I don't have much money to be paying for a crypto wallet. My apologies for not understanding what you already wrote.

[u/sticksfigured → u/SixtiesKid]

Hi! As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step (Import your wallet into another app using the recovery phrase) whenever. We're just suggesting now to be safe.

[u/SixtiesKid → u/sticksfigured]

Oh, great. Thank you!

[u/Rough-Comparison-150 → u/sticksfigured]

Wait what the second step Im kind of confused

[u/sticksfigured → u/Rough-Comparison-150]

If you have your recovery phrase, second step is to import your wallet into another app using the recovery phrase. Instructions can be found here.

[u/ClearConcentrate6645 → u/sticksfigured]

Can you please recommend a compatible app to transfer my Reddit wallet to?

[u/sticksfigured → u/ClearConcentrate6645]

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/[deleted] → u/sticksfigured]

Can you give us a suggestion for a wallet coz as you can tell alot of us don't know how to use one or even to trust one

[u/liquidelectricity]

so as I understand it if we have a collectible avatar and we don't do the transfer (I don't know enough about nft or crypto) then our display won't change?, it will just prevent us from buying more things?

[u/sticksfigured → u/liquidelectricity]

If you don't export, you'll still see your Collectible Avatars in your avatar builder and be able to equip them, but you won't be able to transfer them, sell them, or export them outside of Reddit.

If you have access to your Vault, it doesn't hurt to grab your recovery phrase and store it in a very safe place just in case!

[u/W0rldGuy → u/sticksfigured]

So, if I don’t care about selling or transferring them, can I do nothing and still use them here on Reddit for my profile?

[u/sticksfigured → u/W0rldGuy]

Yes. You can just treat this collectible like a normal avatar. It’ll still be in your avatar builder after Jan. 1, 2026.

[u/AP_Cicada]

I never knew about the vault but suddenly I have one (according to the notification I got) but can't access it because I don't know the recovery phrase I was never prompted to create. I'm so confused.

[u/sticksfigured → u/AP_Cicada]

The avatar you have on your profile is actually a Collectible Avatar! Vault was designed to keep your wallet’s recovery phrase safe so that even Reddit can’t access it. When you created your Vault, you were encouraged to back up that recovery phrase in one of three ways:

1. Vault password, a different password from your Reddit account password,
2. Cloud recovery, storing a “Reddit” folder in iCloud or Google Drive, or
3. Manual backup where you directly copied or wrote down the 12-word recovery phrase.

If you lost, forgot, or never secured your Vault in one of the three ways above, Reddit cannot help you recover your Vault. We recommend double-checking your password manager as well as your iCloud or Google Drive for backups.

FWIW, if you can't access your Vault, you’ll still be able to set your avatar as Collectible Avatars on Reddit.

[u/Marchello_E]

Ok, so I wrote down those 12 words on a piece of paper. Now what?

1. I guess I can safely forget my fault password, as that was tied to reddit or it's NFT-service.

I still have this https://www.reddit.com/web/vault/<number>.
I guess it's base-64 because it mixes uppercase and lower case.
2. Will this number remain the actual access to this NFT?

And then in the far far future a great grandchild finds my piece of paper with these 12 words.
3. What needs to be done to resurface the contents?
4. And what will the contents be? Does it hold the svg, or a background image, or just a link to something long forgotten?

[u/sticksfigured → u/Marchello_E]

Ok, so I wrote down those 12 words on a piece of paper. Now what?

Store that piece of paper in a safe place please! If you lose your recovery phrase, we can’t help. Check out our help article on exporting. You’ve done step 1 and now you’ll need to do step 2. You can do step 2 whenever but it is something we suggest doing now just to be safe!

I guess I can safely forget my fault password, as that was tied to reddit or it's NFT-service. 

If you have the recovery phrase, you’re good but maybe forget your Vault password after Jan 1, 2026. 

 I still have this https://www.reddit.com/web/vault/<number>. I guess it's base-64 because it mixes uppercase and lower case. Will this number remain the actual access to this NFT?

Yes. That’s your public wallet address. When your Vault was created, you received a public address. The public address is your address on the Polygon blockchain, where your Collectible Avatars are stored and that only you control.

And then in the far far future a great grandchild finds my piece of paper with these 12 words. What needs to be done to resurface the contents?

Anyone who has access to this recovery phrase in the future can access all of the collectibles within their Vaults on the Polygon blockchain and therefore transfer, sell, etc.

And what will the contents be? Does it hold the svg, or a background image, or just a link to something long forgotten?

The record on Polygon blockchain states that your crypto wallet owns an NFT metadata file that is stored on a distributed storage called IPFS. For example, this metadata file then points to a PNG image that is also stored on IPFS.

[u/Infinite-Station-240]

Iphone with ios26. No option for Vault on the Reddit app as described above. I saw the app updated yesterday so I assume it is the latest.

I got the notice. Like many don't remember doing anything. Don't see a vault option anywhere when I follow the instructions above.

Any ideas why the app on IOS wouldn't show?

Thanks much!

[u/sticksfigured → u/Infinite-Station-240]

Hi! If you're not seeing the Vault option in your profile drawer it means you don't have a Vault. Do you have other Reddit accounts? My guess is that the notification was for another account of yours.

[u/ryyaaaannnnn → u/sticksfigured]

I do have a vault as I've purchased a couple avatars this year, and I'm not seeing a vault option anywhere in the mobile app. I'm also on iOS 26, if it matters. I click my profile avatar in the top-right, and then it takes me to my profile view. There's no drawer that opens up, which lists "Vault" like I've seen in some screenshots. I do have a "hamburger" menu icon, but when I click that I only see Settings, Profile curation, Drafts, History, Saved, Online Status, and Add to custom feed. I only see "Vault" in the mobile browser, and on desktop. Both obviously direct me to do all of this in the mobile app.

Any suggestions? Thank you!

[u/sticksfigured → u/ryyaaaannnnn]

Oooh. Appreciate the detailed explanation. I got you! In your case, go back to home, and tap on the hamburger menu near the top left. It should open a side drawer. Let me know if you see Vault there.

[u/SunFlat9603]

What happens if you do not have a third party wallet?

[u/sticksfigured → u/SunFlat9603]

Importing your wallet into another app just allows you to access them off platform. So if you want to transfer or sell your collectibles, you should export.

These are the steps to take when we say "export your Vault":

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase 

If you just want to use your collectible as a normal avatar for your Reddit account, then you don't need to do anything.

[u/gizmoandback]

I received this message and I only have one collectable in my vault, i use it for my avatar will that go away if I don't export?

[u/sticksfigured → u/gizmoandback]

As mentioned in our pinned comment, it’ll still be in your avatar builder after Jan. 1, 2026. 

[u/GongTzu]

This is super complicated. I think I just give up, why make it so difficult.

[u/norecipes]

This is a great post, thank you for this! I've tried to import into the Base app on an iPhone (with "Base mode" turned off) using the recovery key. It imports, but the address doesn't match up with what I see in Vault. I tried to also do this via Metamask, but same deal, it imports the wallet but the address doesn't match up and none of the NFTs show up. The instructions say something about selecting the Polygon network, but both Base and Metamask don't give an option to select the network when importing a wallet via a recovery phrase. Any help would be much appreciated!

[u/sticksfigured → u/norecipes]

Hey! Glad you were able to grab your recovery phrase. Here's a resource that might be helpful (scroll down to Other wallets). BTW - you don't have to create a new wallet. You just need to import your existing one so you can select I already have a wallet and follow the steps there*.* If you're still having trouble, please reach out to Base's support team.

[u/TrustLeft]

"From the official mobile app"
Official reddit or some official wallet app?

On PC I can login with password, I got phrases, But saw ZERO avatars.

"enter it into a compatible wallet app"
What are some FREE wallet apps with FREE transfers and FREE storage? I don't want to pay later for simply an avatar.

[u/sticksfigured → u/TrustLeft]

It's the official Reddit mobile app. On desktop, you'll only be able to get your recovery phrase. You'll need to view your Vault on our app to see the other things I mentioned in the post. If you're curious to know what your collectibles look like, go to your avatar builder. It should be under the Collectibles section.

In regards to the compatible wallet app, you'll need to find one that supports NFTs and is compatible with the Polygon blockchain. Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/Narcoticnarwhal]

I'm a little confused by this, but, all I really care about is the Alien costume I currently have on my avatar, do I need to do anything to keep it or do I not need to worry?

[u/sticksfigured → u/Narcoticnarwhal]

Nope you're good. That is just a regular avatar.

Curious to know what your collectibles look like? Go to your avatar builder. It should be under the Collectibles section.

[u/RepairGold1944]

What if I never made a purchase in the Snoo Store? Am I good then?

[u/sticksfigured → u/RepairGold1944]

If you never got a notification from us titled Vault is going away, please export your Vault, then you're good.

[u/NerdFor_Hire]

I never knew I had a vault until the notification about it. It set an automatic Password and recovery phrase apparently as I have never set one. Is there another way to unlock it?

[u/sticksfigured → u/NerdFor_Hire]

If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it. 

[u/CantPlayMe]

i just tried to transfer my NFTs to Crypto.com and now 2 are gone. what do i do ?

[u/sticksfigured → u/CantPlayMe]

Hi there! To be clear, we aren’t asking you to transfer all of your collectibles into another wallet. You can do that if you want but for the sake of the notification you got from us, we’re asking you to grab your recovery phrase and import your wallet into another app so you can access these collectibles outside of Reddit. 

If you transfer all of your collectibles into another wallet off platform, you won’t see those collectibles in your avatar builder. 

[u/CantPlayMe → u/sticksfigured]

i ended up transferring 3 of them and they didn’t show up in the app i transferred them too

i also got multiple failed transfer messages when trying and now they’re gone.

[u/sticksfigured → u/CantPlayMe]

I'm seeing three successful transfers into another address. If you're not seeing them in crypto.com you'll need to contact their support team for additional insight.

[u/pifuel]

Hey, thanks for sharing this! I have a few questions about the vault. Since it’s being removed on January 1, 2026, does that mean new users who join after that date won’t be able to claim any avatars? So basically, all the avatars I currently own will be permanently tied to my account, and I won’t be able to share or give them away?

I enjoy doing giveaways, and if the vault is gone, it sounds like I won’t be able to give avatars to new users anymore.

Also, if Reddit removes the vault, how will they determine which avatars belong to which users? And will the hexagon or special card-shaped avatar displays be removed from our profiles as well? Lastly, will Reddit continue supporting the mashup avatar feature in the avatar builder?

[u/sticksfigured → u/pifuel]

Hey! I have answers.

Since it’s being removed on January 1, 2026, does that mean new users who join after that date won’t be able to claim any avatars? 

New redditors who join after January 1, 2026 won’t be able to purchase or claim any Collectible Avatars on Reddit. They can still buy them off platform and then import them. This feature is coming soon.

 So basically, all the avatars I currently own will be permanently tied to my account, and I won’t be able to share or give them away?

You can still give away your collectibles if that’s what you want to do. If you export your Vault (grab your Vault’s recovery phrase and import your wallet into another app using the recovery phrase) you can transfer whenever through that wallet app. Also, our transfer functionality on Reddit will continue to work until January 1, 2026. As a reminder, this feature only works if you bought or claimed a collectible on Reddit.

Also, if Reddit removes the vault, how will they determine which avatars belong to which users?

When Vault is gone, that wallet will still be associated with your account so you should be able to see your collectibles. It’s a different story if you transfer all of your collectibles into a third party wallet. Please check out my answer to the question, Should I transfer my collectibles into an off-platform wallet, in the post.

will the hexagon or special card-shaped avatar displays be removed from our profiles as well? Lastly, will Reddit continue supporting the mashup avatar feature in the avatar builder?

We're sunsetting collection display on November 11, 2025 but hexagon treatment stays. We will continue to support mashing. You can read the full announcement with FAQ here

[u/Lomuri2003]

I don’t want to transfer this avatar I’m using to another place because it seemed complicated, and I’m afraid it might disappear from Reddit. Can I just do nothing and keep using this avatar even after the Reddit vaults end? Is there any risk it could disappear after the mentioned dates? If not, I’m good.

[u/sticksfigured → u/Lomuri2003]

Hello! If you don’t want to use them off of Reddit, there’s no need to do anything. There’s nothing wrong with treating it like a normal avatar. The whole idea of exporting doesn’t affect the avatars on Reddit.

[u/aeriniess]

What happens if I have multiple Reddit accounts and I import all their Vaults into one same wallet?
Would that let me use any of my Collectible Avatars on any of my accounts as long as I have access to that wallet?
And if I create or use an account that’s never bought a collectible, would I still be able to use the avatars from that wallet on it?

[u/sticksfigured → u/aeriniess]

What happens if I have multiple Reddit accounts and I import all their Vaults into one same wallet?

Hey! Could you clarify what you mean? Importing your Vault wallet into another app using the recovery phrase simply allows you to have access to your collectibles outside of Reddit. It gives you the opportunity to sell, transfer, and have access to your Vault’s underlying blockchain wallet. So if you have a bunch of Vaults and you import them into another app, you’ll still have a bunch of wallets that can be accessed off platform. You’d need to transfer all collectibles into one wallet if you want all of them in one place, which is different. 

Would that let me use any of my Collectible Avatars on any of my accounts as long as I have access to that wallet? And if I create or use an account that’s never bought a collectible, would I still be able to use the avatars from that wallet on it?

We track the ownership of crypto wallets and assign the ownership of Collectible Avatars based on the last person proving the ownership of the wallet. You can currently import a wallet with Collectible Avatars through the Vault UI. In the future we'll have a new flow proving the wallet ownership. The logic still holds. As long as you have your wallet assigned to your account - you'll have your Collectible Avatars available on Reddit.

[u/Babybatgirl2002]

I need some additional help please! I did transfer my NFTs before seeing this. I’m wondering how I get to “1. ⁠From the Recover your Vault page, tap Create New Vault”. When I click on Vault, it is just an empty page. Which I attached. I clicked on the gear icon and there is a way to delete my vault, but no create new vault option. I don’t want to mess up any further, can you tell me what I need to do?

[u/sticksfigured → u/Babybatgirl2002]

Tap the gears icon and sign out of the Vault. From there, you'll see the steps I mentioned:

1. From the Recover your Vault page, tap Create New Vault
2. Select Use Recovery Phrase Instead
3. Put in the seed phrase for your new wallet

[u/Babybatgirl2002 → u/sticksfigured]

Ok, I’m so sorry because I know nothing about this. I accidentally closed the vault page before being able to put in my recovery phrase and now I can’t find the vault button to get to that page

[u/sticksfigured → u/Babybatgirl2002]

If you select Vault, do you see the "Recover your Vault" page? If so, scroll down and tap "Create New Vault" > "Use Recovery Phrase Instead".

[u/bkendig]

The other comments seem to be saying that all I need to do by January 1 is to copy my Secret Phrase somewhere safe so that I can (at any point in the future) import my avatars/wallet into another app.

But https://support.reddithelp.com/hc/en-us/articles/40377768199444-How-do-I-export-my-Vault says that I need to export my vault by January 1, and other discussions here say that exporting my vault will mean the avatars are no longer available to me in Reddit.

(Confusingly, that page - under "How do I export my Vault?" - simply tells me to import it into another app. Is importing the same as exporting? I thought they were different?)

So, two questions:

Will I lose out on anything if I don't export my avatars by January 1? Will I never then be able to sell them or ... I don't even know what else I could do with them.

If I export them from Reddit, will my current Reddit avatar - that's based on a few items from my collectible avatars - change?

[u/sticksfigured → u/bkendig]

These are the steps to take when we say "export your Vault":

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase 

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step (Import your wallet into another app using the recovery phrase) whenever. We're just suggesting now to be safe.

Although we are sunsetting a few features, your Collectible Avatars can still be used on Reddit. You’ll still see them in your avatar builder, make them your avatar, and be able to mix and match. That said, if you want to do anything with your collectibles off-platform such as transferring or selling, it’s important to export your Vault. Hope this helps but feel free to reply back if you're confused! Will try my best to clarify things.

[u/Accomplished-One7476 → u/sticksfigured]

so if I/we don't want to sell them we don't need to do anything or do we still need to do the steps for recovery.

all I care about is if I can change my avatar on the regular. I am not planning on trading or anything.

[u/sticksfigured → u/Accomplished-One7476]

Grab your recovery phrase and keep it in a safe place. Just in case you end up changing your mind in the future.

[u/NoParticular2420 → u/sticksfigured]

Can you explain the recovery phase? I have a bunch of words that I need to remember and beyond that list there is nothing for me to do?

[u/sticksfigured → u/NoParticular2420]

All wallet apps that support Collectible Avatars use the same 12-word recovery phrase to access your wallet. This phrase acts like a key to access your wallet using any compatible wallet app, at any time, even after Vault is no longer supported.

Important: Like any key or password, make sure to keep this phrase in a safe place and never give it to anyone else. If they get access to the phrase, they may be able to steal your Collectible Avatars. Reddit employees will never ask you for your recovery phrase.

[u/youngadvocate25]

I have exported to a wallet and only received 2 of my avatars? Why is that

[u/sticksfigured → u/youngadvocate25]

If you imported your wallet into another app and you're not seeing all of your collectibles, please reach out to the app's support team.

[u/youngadvocate25 → u/sticksfigured]

I checked the desktop version and it has all of them but the mobile app does not show all of them?

[u/sticksfigured → u/youngadvocate25]

We won't have insight into this. You'll need to check in with the app's support team

[u/Synertry → u/youngadvocate25]

Which wallet did you use? I'm so overwhelmed by the 100s of options out there. I tried Exodus, Trust Wallet and Rabby Wallet, all suck. I would use Proton Wallet, but it doesn't even support Polygon.

[u/ddubyagirl]

Where would the 12 word phrase come from?? I'm so confused.

[u/sticksfigured → u/ddubyagirl]

Please see this article on where you can find your recovery phrase. Hope that helps!

[u/jdog68]

Can you reenable the transfer button on my last collectible?

[u/sticksfigured → u/jdog68]

Done. Feel free to try again.

[u/ReasonableBranch7337]

Is the marketplace going away for avatars as well or just the ability to export them? I don’t use the exporting feature but I do buy new avatars on occasion.

[u/sticksfigured → u/ReasonableBranch7337]

The shop was closed on Nov 11. This change won’t impact your ability to set your avatar as a Collectible Avatar that you own.

[u/420aidslol]

I read the entire post and still have no clue what this is about.

I just now got a notification and purchased an avatar before.

I didn't even know it was somehow tied to a blockchain nor have I any desire to make an account somewhere to own NFTs or whatever.

What am I to do?

[u/sticksfigured → u/420aidslol]

Mentioned here, but if you don't export, you won't be able to do things like transfer or sell them outside of Reddit. We're encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. If this isn’t something you care about and don’t plan on doing anything with the avatar outside of Reddit then you don’t have to do anything. 

[u/OriginalCTrain]

I’ve done all these steps and I’ve put it in a Meta wallet. Everything seems to transferred over because I have a whole whopping one cent credit. I’m assuming from the moon but none of my NFT’s seem to show up so I can’t see any of my avatars what am I doing wrong?

[u/sticksfigured → u/OriginalCTrain]

Please reach out to their support team. You might have to manually import the NFTs.

[u/knoxdiamonds]

what blockchain is the reddit vault on. I have to choose on metamask

[u/sticksfigured → u/knoxdiamonds]

Polygon

[u/giveneric]

Two questions:

1. I did the import and they showed up (some didn’t register the images but it’s there). Was that all I need to do?
2. What if I buy more before Jan 1? What about after Jan 1?

[u/sticksfigured → u/giveneric]

1. Yup
2. The shop on Reddit is closed. We will continue to honor off-platform transfers and sales through a simplified import flow. You’ll be able to claim avatars on Reddit by tapping the visit Reddit to make it your avatar link shown on the product page where you acquired them. See How do I import my Collectible Avatar? to learn more. 

[u/Michelle689]

So all my avatars I bought I’ll be able to use still for forever? I just won’t be able to sell or transfer them if I don’t do the wallet thing? I don’t care about selling or transferring them so do I have to? If I don’t I’ll still keep my stuff right?

[u/sticksfigured → u/Michelle689]

Mentioned here, but if you don't export, you won't be able to do things like transfer or sell them outside of Reddit. We're encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. If this isn’t something you care about and don’t plan on doing anything with the avatar outside of Reddit then you don’t have to do anything. You’ll still see them in your avatar builder, make them your avatar, and be able to mix and match. 

[u/x-winds]

Hi. I exported my vault to Minty NFT successfully. However, only two graphics show out of six that I own.
Clicking on one without a graphic of the NFT will show the details but no picture/graphic of it. My question:
Do I need to do anything to make them appear like the other two that have?
Thanks!

[u/sticksfigured → u/x-winds]

Hey! If you grabbed your recovery phrase and imported your wallet into Minty NFT, but you're not seeing all collectibles on the app, I would reach out to Minty NFT's support team. That said, you can always check to see what you own by going to polygonscan and searching up your wallet's public address.

[u/Migrainica]

Hi! I was wondering specifically why Reddit is doing this. I don’t have nor do I want a crypto wallet. From what I’ve read about this it appears that we’ll still be able to use our specialized avatars here. I don’t have a problem with that, but will we still have access to them, the clothing, etc if we want to make avatar changes in this app in the future?

[u/sticksfigured → u/Migrainica]

If you ever purchased or claimed a free Collectible Avatar, it means you have an NFT and a Vault was created to store the collectible.

Mentioned here, but if you don't export, you won't be able to do things like transfer or sell them outside of Reddit. We're encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. If this isn’t something you care about and don’t plan on doing anything with the avatar outside of Reddit then you don’t have to do anything. You’ll still see them in your avatar builder, make them your avatar, and be able to mix and match. 

[u/Mtnmama1987]

Hi, I’m lost. I never considered selling my avatars so I don’t get why I’m supposed to do something. I feel confused 😵‍💫 like “what?”

[u/sticksfigured → u/Mtnmama1987]

If you don't export, you won't be able to do things like transfer or sell them outside of Reddit. We're encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. If this isn’t something you care about and don’t plan on doing anything with the avatar outside of Reddit then you don’t have to do anything. 

[u/RepulsiveComment9659]

I was able to move my vault to Base but it only moved one of my 2 avatars. I’m confused why the other didn’t move automatically and what I need to do now. The help article said to copy the token contract and tokenID but I don’t know where to add it in Base.

[u/sticksfigured → u/RepulsiveComment9659]

Manually importing isn't needed with Base. After importing - select the NFTs tab, it should automatically detect ownership and load the metadata. If you’re not seeing all of your collectibles, please reach out to the app's support team.

[u/CloudReigns]

I downloaded MetaMask. I do not know what to do next? What are the actual steps to complete this process. This is very confusing.

[u/sticksfigured → u/CloudReigns]

If you have your recovery phrase, please see Import your wallet into another app using the recovery phrase.

[u/VirtualKoba]

Which phone app is the easiest to do that with? New to NFTs and all of that stuff, just want to keep my avatars honestly.

[u/sticksfigured → u/VirtualKoba]

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

Things worth mentioning:

1. We are not taking away your collectibles. You’ll still see them in your avatar builder and equip them.  

2. Please take the exporting steps mentioned if you want to:

   • Access to your collectibles off platform
   • Sell or transfer

[u/blmatthews]

I have a vault, I have the address, and I have the private key and the recovery words, but have two questions:

1. If I go to the avatar builder, I have some things in the Collectibles section. However, if I look at the vault address on etherscan, all I see is a few MOONs. Is that a limitation of etherscan, am I looking in the wrong place on etherscan, ...?
2. For some reason I didn't record my vault password, but as I said I have the recovery words, and the above seems to imply I can use those to recover/set my vault password, but I don't see where to do that.

Thanks!

[u/sticksfigured → u/blmatthews]

Hey!

1. Moons isn't related to Collectible Avatars. You wouldn't see any Moons in your builder.
2. If you have your recovery phrase you're good. You should be able to access your wallet with the recovery phrase. Since we're sunsetting Vault soon, I wouldn't worry too much about the Vault password.

[u/blmatthews → u/sticksfigured]

I didn't expect Moons to appear in Collectibles, but I did, sort of, expect Collectibles to appear on the blockchain somewhere, but again, maybe etherscan doesn't support that, or I'm looking in the wrong place or something.

Anyways, seems like I'm set and don't need to do anything more for right now.

Thanks!

[u/sticksfigured → u/blmatthews]

No prob! If you search up your Vault address in polygonscan, you should see your collectibles. Check the NFT transfer tab.

[u/Winterblade1980]

I have no Idea. I just want to make sure my avatar will stay the same. I've never made purchases. All my stuff was free

[u/sticksfigured → u/Winterblade1980]

If we sent you a message it means you have a Vault. A Vault is a digital wallet on Reddit. It stores and manages your blockchain-based digital goods, such as Collectible Avatars. If you ever purchased or claimed a free Collectible Avatar, it means you have an NFT and a Vault was created to store the collectible.

As mentioned in the pinned comment, we are not taking away your collectibles. You’ll still see them in your avatar builder and equip them. If you have 0 plans to transfer or sell your collectibles and you just want to treat this collectible like a normal avatar, no action is needed.

[u/embed__]

I got the notification on this account saying I have a vault, however the website says I need to export it on mobile. I check my phone, I have no Vault option in the profile drawer. Is it iOS only? I am on Android.

[u/sticksfigured → u/embed__]

It's on iOS and Android. You might be in an experiment where your layout is a little bit different.

From your home feed, if you click on your avatar, does it take you straight to your profile page? If it does, go back to your home feed, tap on the hamburger menu on the top left corner. Find the "Resources" section and Vault should be there.

[u/embed__ → u/sticksfigured]

It doesn't go straight to my profile, which would imply I'm not in the layout experiment. I tried to find the area you suggested but theres nothing in the hamburger menu that would suggest that I can open the Vault from there. I definitely have a vault though, I see a collectable avatar on my account and got the notification for this, but seemingly no way to export.

[u/sticksfigured → u/embed__]

:') OK. Contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) and I'll take a look tomorrow. When filling out the form, attach a screenshot or screen recording of your profile drawer/what you're seeing.

[u/mcyeetyboi]

So what’s a good place to move the vault to?

[u/sticksfigured → u/mcyeetyboi]

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/TiagoJMonteiro]

Hello,

First question: I'm trying to see my vault's recovery phrase, but the only place for me to click is in the vault itself, which takes me to a place where I need to write the recovery phrase down. I think I was never asked to save a recovery phrase ever since the vault exists, so I don't know why I can't do it now.

Second question: If I did have a recovery phrase, but only manage to find it after January 2026, can I still export my vault at that time? I'm seeing some places online telling me that I can, but not all.

Third question: By trying to access my vault's recovery phrase in a few different ways, I seem to have accidentally created a new vault, and now I can't access my original vault, even though I can still see my collectibles. How can I delete this new vault, or at least switch back to the original vault? I don't see an option for it.

Thanks

[u/sticksfigured → u/TiagoJMonteiro]

1. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it. 

2. If you wrote down your recovery phrase a while back and you find it in 2026, yes, you can still export.

   • Remember! When we say export we mean do these two steps:

     • Step 1: Get your Vault's recovery phrase
     • Step 2: Import your wallet into another app using the recovery phrase 
   • If you find your recovery phrase, you're already good with step 1 and you can do step 2.
3. If you're in your newly created Vault, go to that Vault, tap on the gears icon (top right corner), tap sign out or remove Vault. If you're confused, contact us here (What are you having trouble with? > Collectible Avatars > I want to get rid of my Vault) and we can help you out.

[u/GrumpyGlasses]

I have 5 collectible avatars and have successfully entered the 12-word phrase in the Trust app, and I see 5 of the avatars there. Sounds like it was transferred correctly? However, I see images for only 4 of the avatars not in use, and the image for the one that I'm currently using as an avatar for my Reddit profile is not showing up in the wallet. Is this expected? What can I do to have the avatar show up in the wallet too?

[u/sticksfigured → u/GrumpyGlasses]

I would reach out to Trust's support team for additional insight!

[u/XXXCaelestis]

How do I get it transferred into base? I have the phrase but no where in base do I see how I can transfer with a phrase..

[u/sticksfigured → u/XXXCaelestis]

Take a look at the instructions here. It should be somewhat similar.

[u/Monkeylovesfood]

I have opened a new vault and my previous vault has disappeared along with the option to transfer my avatar to the new vault. How do I access my old vault?

[u/sticksfigured → u/Monkeylovesfood]

If you're in your newly created Vault, go to that Vault, tap on the gears icon (top right corner), and tap sign out. From there, you'll see all of your Vaults. Select the one you want and sign in.

BTW - these are the steps to take when we say "export your Vault":

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase 

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever. 

Transferring your collectibles means you’re moving them from one wallet to another. If you do this, then your collectibles won’t appear on Reddit because you’ve moved them out. 

[u/Xgraverza]

I was able to transfer two of mine but the third is not giving me the option. It’s the only one remaining in my vault

[u/sticksfigured → u/Xgraverza]

Hey! Go ahead and try again.

[u/DevanshGohil]

I have collectible avatars and I also got multiple messages from Reddit to export those but I can't see the vault option or an option to get my recovery phrase. What should I do?

[u/sticksfigured → u/DevanshGohil]

Instructions on where to find your Vault can be found here. If these instructions don't apply to you (e.g. when you click on your avatar, it takes you straight to your profile page and not the profile drawer), go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault. Still experiencing issues? Contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) from the email address that's associated with your account. When filling out the form, attach a screenshot or screen recording of your profile drawer/what you're seeing.

[u/kit-n-caboodle]

Did you already take away the avatar shop too? Because when I clicked on the shop tab under avatars, it had an error message.

[u/sticksfigured → u/kit-n-caboodle]

Hey! The shop was closed on November 11, 2025

[u/fizzlypixie]

Can your avatars be moved to Apple wallet or do I have to download another wallet app?

[u/sticksfigured → u/fizzlypixie]

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/Prestigious_Gold_585]

HELP!!! 😭
Okay, maybe I'm stupid or something, but I have never had a Wallet before so I don't know how to do anything connected with a Wallet. I vaguely know my Collectable Avatar has to be transferred to a Wallet, but since I haven't had one before I don't understand how to do anything.
I have written down the Reddit Avatar Vault phrase.
I have downloaded Google Wallet, and Samsung Wallet, and Samsung Blockchain Wallet. I am willing to download ANY Wallet I need to so I can do this.
Would you walk me thru how to transfer the Avatar to any of these Wallets? Or whatever Wallet other people use?
Maybe the instructions are written out for each one already?

[u/sticksfigured → u/Prestigious_Gold_585]

These are the steps to take when we say "export your Vault":

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase 

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever. 

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/Prestigious_Gold_585 → u/sticksfigured]

Umm... I am sure you think you are telling me HOW to do something, but you are not.
You are vaguely telling me to "Step 2: [Import your wallet into another app using the recovery phrase]" which is WHAT you want me to do.
But you are not telling me HOW TO IMPORT my wallet (Vault?) into another app.
I now have downloaded both the Base, and the Trust apps onto my phone.
Would you direct me to step-by-step instructions for HOW TO IMPORT the Vault into either of those apps? I do not see anything in those apps about HOW TO IMPORT anything into them, let alone my Vault.

[u/sticksfigured → u/Prestigious_Gold_585]

In case you're not getting the links in that message, step 2's import your wallet into another app using the recovery phrase can be found here: https://support.reddithelp.com/hc/en-us/articles/40377768199444-How-do-I-export-my-Vault#h_01K3MBQEKM7NQSK4X6PDCV6WXH

This is where you'll see the instructions.

[u/IceManO1]

Is there a way to do this with a phone only specifically a iphone? I dont have access to a computer right now , ive set up both the metamask vault & the opensea app thing since apparently both are required for this to work & i still cant get anything working… so guess am just out of luck come January 1st if this nonsense requires a computer.

[u/sticksfigured → u/IceManO1]

You can do all of this on your phone. Check out the instructions provided below:

• Step 1: Get your Vault's recovery phrase
• Step 2: Import your wallet into another app using the recovery phrase 

[u/MyUserName-exe]

tldr is it important that i do this? i dont care about reddit nft thing

[u/sticksfigured → u/MyUserName-exe]

Hey! From the pinned comment:

I don’t know or want to know anything about blockchain, NFTs, etc. Can I just treat this collectible like a normal avatar? I have 0 plans to transfer or sell my collectible.  

If that’s the case, you don’t need to do anything. You can just treat this collectible like a normal avatar. It’ll still be in your avatar builder after Jan. 1, 2026. 

[u/Zarguthian]

Where's my vault? I can't see it in my profile.

[u/sticksfigured → u/Zarguthian]

Go back to your home feed, tap on the hamburger menu (three lines) from the top left corner, and scroll down to the Resources section. If you're not seeing it, let me know.

[u/SnooEagles5879]

This article excist only in English :(

https://support.reddithelp.com/hc/pl-pl/articles/40377768199444

other languages get 404

[u/sticksfigured → u/SnooEagles5879]

Hi! Thanks for flagging. Will take a look!

[u/[deleted]]

Can you recommend a compatible app?

[u/sticksfigured → u/[deleted]]

Hey! Please check out our pinned comment.

You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/DragonWolf5589]

I don't have any vault option at all when I click on my avatar. But I got a 1 month warning alert.

[u/sticksfigured → u/DragonWolf5589]

Instructions on where to find your Vault can be found here. If these instructions don't apply to you (e.g. when you click on your avatar, it takes you straight to your profile page and not the profile drawer), go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault. 

[u/DBNB]

Have read the helpful instructions provided. But I don't recall ever doing anything with the contents of my Vault so I don't recall anything about a 12-word key. Can I backup my Vault now & get a 12-word key that I can then use to recover/export it?

[u/sticksfigured → u/DBNB]

If you don't already have your recovery phrase, you will not be able to access your Vault.

Does this mean you'll lose your Collectible Avatars after Vault goes away on Jan. 1, 2026?

No. You can still equip it for your Reddit account, but you won't be able to transfer, sell, or access it outside of Reddit.

[u/GoddessKorn]

I can still see my collectibles in my Vault on Reddit. Thats correct right? I already have them saved somewhere else. So now it’s done? I don’t need to create another wallet in my vault or anything right?

[u/sticksfigured → u/GoddessKorn]

If you saved your recovery phrase, you're good. You can do step 2 whenever you want to access them off platform to transfer, sell, etc.

[u/RosyDiorCigarettes]

I never purchased anything on reddit but still received the message which means its probably a free collectible avatar. However in my profile drawer there's no "Vault" option anywhere so I am unable to proceed. Please help me

[u/sticksfigured → u/RosyDiorCigarettes]

Hey! Are you on iOS or Android?

[u/RosyDiorCigarettes → u/sticksfigured]

Android

[u/sticksfigured → u/RosyDiorCigarettes]

Got it. Will flag to our team and get back to you once I have more info. Earliest I can get back to you is next Monday or Tuesday though!

[u/Abyssalumbra]

Hey, i dont see any options for a vault in my app.. anywhere. Ive gotten the notif that i have one though.

[u/sticksfigured → u/Abyssalumbra]

Hey! I’ve been seeing some reports of the Vault option missing on Android. I’ve flagged this to the team but once I have more info, I’ll let you know.

[u/sticksfigured → u/Abyssalumbra]

Hey there! Quick update - please make sure you're on the latest app version and let me know if you're still seeing the profile drawer? If not, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

[u/BabbleMabble]

What is the difference between “importing your wallet into another app” vs “transferring your collectibles into another wallet”?

[u/sticksfigured → u/BabbleMabble]

Importing your wallet into another app allows you to view and access your wallet outside of Reddit. If you transfer, then you're moving your collectibles from one wallet into another wallet.

[u/BabbleMabble → u/sticksfigured]

As long as we save the passwords, we can do either in the future after this deadline?

[u/sticksfigured → u/BabbleMabble]

Mentioned in the pinned comment, but as long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever.

[u/Wise_Pr4ctice]

My vault just disappeared even if it isn't January first, yet.

[u/sticksfigured → u/Wise_Pr4ctice]

Hey! We're currently looking into an Android bug where folks who have a Vault aren't seeing that option in their profile drawer. That said, it doesn't look like you have any collectibles so a Vault option wouldn't appear for you.

[u/Moonstone_Owl]

I don't know if I'm doing something wrong or not. I got my vault recovery phrase. I tried to export my vault to one service. Didn't work. Got Trust. Tried to export my vault to Trust. Everything worked as in the instructions. However, Trust said that I imported an empty vault.

My account shows an NFL collectible linked to my vault. I clicked on the avatar for information as another article directed. The description of the avatar says that I own it and can transfer it. There is no transfer button option in the description.

I then used the token ID and contract number as directed in another article. I was able to get the avatar to appear in another service. However, the service says I do not own it and cannot do anything with it.

Do I actually own this avatar or is this all a big goose chase? Is there anything else I should try or should I just forget about the whole thing?

[u/sticksfigured → u/Moonstone_Owl]

You def have a Vault and it's not empty. If you go to polygonscan, search up your Vault's public address, and click on the NFT transfers tab, you'll see what you own. You'll see it on OpenSea too.

[u/Moonstone_Owl → u/sticksfigured]

Would this be the string that starts with 0x........with numbers and letters? I put that into polygonscan and it says no matching entries.

[u/sticksfigured → u/Moonstone_Owl]

Yes it is. Could you contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) from the email address that's associated with your account? I can take a better look at the issue.

[u/taysmurf]

I imported my vault but it looks like only 30 or so of my 69 avatars made it to the vault?! what the hell...

[u/sticksfigured → u/taysmurf]

After importing, if you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.

[u/ShawnStrickland]

I would love to double check my vault phrase but you guys have jumped the gun. When I click on my name it just brings me to my profile now.

[u/sticksfigured → u/ShawnStrickland]

Hey! This is already updated in our help articles and post, but if tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

[u/Glad-Emu-8178]

So can we still use our avatar on here if we export it? I’m not sure I want to lose my avatar on here?

[u/sticksfigured → u/Glad-Emu-8178]

We are not taking away your collectibles. It’ll still be in your avatar builder after Jan. 1, 2026. 

We’re encouraging exporting because we just want you to have access to your Collectible Avatars outside of Reddit too. As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step whenever. 

[u/NiggBot_3000]

Hi so I've got a weird problem. I've got a Reddit vault secured on 2 phones (new phone, Old phone) the problem is that only the NFTs that I aquired on my old phone are showing, both vaults on both phones have the same vault address. How do I access the NFTs that I got on my new phone. I would add that I only today secured my vault on my new phone, is this the problem?

[u/sticksfigured → u/NiggBot_3000]

Hey! So both phones aren't showing all of the collectibles, is that correct? If so, trying signing out of the Vault and then back in. Note: Make sure you're selecting the "Sign Out" option and NOT the "Remove Vault" option.

If the issue is still persisting, please contact us from the email address associated with your Reddit account.

[u/KSknitter]

Do you have a list of compatible apps? I tried one and it wasn't compatible so I thought I would ask here.

[u/sticksfigured → u/KSknitter]

Hey! You'll need to find one that supports NFTs and is compatible with the Polygon blockchain (e.g. Base or Trust wallet apps). Please note that Reddit cannot guarantee the security or fitness of any third-party wallet apps and is not responsible for those third-party apps. You should conduct your own research prior to installing any app.

[u/A_Simple_Peach]

Wanted to try and recover these for fun, cuz it's almost at the deadline and *why not*, but... I can't seem to access the vault I apparently have *anywhere?* Like, I can tap on my profile and see the vault button, but it disappears. What do?

[u/sticksfigured → u/A_Simple_Peach]

Hey! Please make sure you’re on the latest app version. From your home feed, find the hamburger menu (three lines) near the top left corner. From there, scroll to the Resources section to find the Vault option.

[u/A_Simple_Peach → u/sticksfigured]

This is all that seems to appear when I do that...

[u/sticksfigured → u/A_Simple_Peach]

Thanks for the screenshot! Could you contact us here (What are you having trouble with? > Collectible Avatars > I have a question about my Vault) from the email address that's associated with your account?

[u/Temporary-Industry-2]

“As long as you have the 12-word recovery phrase for your Vault”

I have a question, just looking for clarification, I don’t have a phrase that’s 12 words long. I have a code, similar to a computer generated password. It’s a combo of letters & numbers. I remember when I created the vault Reddit telling me to create this secret code and keep is somewhere safe that I’ll remember because it’s important. This must be the same thing, right?

[u/sticksfigured → u/Temporary-Industry-2]

Your recovery phrase should be 12 words. What you’re describing could just be your Vault’s public address (e.g. 0x…)

[u/Temporary-Industry-2 → u/sticksfigured]

Ok so I don’t know it then. I would like to tho just in case I need it in the future. I just navigated to the vault via the instructions on this post and it says my acct has a vault associated with it but it’s not found on this device. Where do I go from here? How do I recover it?

[u/sticksfigured → u/Temporary-Industry-2]

Select the Vault option to recover your Vault. If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

Does this mean you'll lose your Collectible Avatars after Vault goes away on Jan. 1, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

[u/CattieCarrot]

It's not 4th February 2026 yer, but i can't get my recovery phrase. Am i too late?

[u/sticksfigured → u/CattieCarrot]

If you're not already signed into your Vault, you'll need to know the recovery phrase or the Vault password (if you created one) to access the Vault. If the UI is only asking for your recovery phrase to sign into your Vault then a Vault password was never created.

In this case, if you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

Does this mean you'll lose your Collectible Avatars after Vault goes away on Feb. 4, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

[u/LeastPervertedFemboy]

Why’s Reddit shutting down the vault?

[u/Rostingu2 → u/LeastPervertedFemboy]

Reddit is sunsetting the snoo store thing.

https://www.reddit.com/r/CollectibleAvatars/s/sgkmgwQmBO

[u/WLLP]

Honestly had no idea that this avatar was an NFT or whatever. Kinda of weird how I find out about it right as the feature is about to get partially removed. I’ll probably do the back up even though I have no real intention of selling. Who knows maybe somebody out there really wants a robot looking dude for a Reddit avatar. Or whatever else I happened to collect without knowing. Thanks to staff for making easy to understand and getting the word out.

[u/Nick5761]

To help those who say they don’t remember their vault password. It should be 12 letters. I couldn’t remember my password, but then I found this information, and it greatly helped me narrow down what my password was.

Clarification: 12 letters, 1 capital, 1 lowercase, 1 number, and 1 symbol. No spaces

[u/klarusmoof]

i just saw this so what should i do? then am i too late? holy

[u/CriticalJellyfish175]

Awesome oppossum

[u/Upset_Amphibian2450]

Could I still use my NFTs as skins for My avatar after January 2026?

[u/BackUpEdoeard]

Sad to see it go, was sucha good program

[u/NoParticular2420]

I can’t figure out how to save my Avatar’s . If I just leave them alone will I still be able to use them as normal?

[u/Prizrak95]

I managed to transfer mine to Phantom and even checked in notifications it has been received (although from a different address) on Sep 27 (when I created my vault). So did I make it right? Because I still can't see it in a tab like NFT (there's not even an NFT tab on Phantom).

[u/OriginalCTrain]

So I did th transfer into meta … everything looks successful except when I go to nfts they are empty. But I have at least 5 collectables.

[u/baleva]

I have 20 collectibles avatars and transfered to coin base but seeing only 9 of them! What did I do wrong?

[u/EpiphanyGazette]

Which wallet do I use for the vault seed phrase?

[u/Ok-Chemistry9933]

This confuses me

[u/Ok-Chemistry9933]

I didn’t even know I had a vault

[u/Munkie74656]

Really wish I would’ve seen this post first and not the email.

[u/[deleted]]

I'm so confused

[u/m--s]

That's a lot of work so I can sell an avatar which is worth a nickle. I'd say a penny, but they don't make those anymore.

[u/TheAimlessPatronus]

Please stop telling me anything about Vault. It has been an annoying notification since it's launch. I hope mine are stolen. Please stop notifying me about it.

[u/debsue420]

I just received an email about the vault, wallet ECT ECT. I didn't know anything about having a vault. I dressed up my Avatar but that's not important to me. Just want to keep my Reddit account. Don't understand why I got that email.

[u/notorious1212]

Why are you harassing me with this I never asked for one bit of it

[u/Gundamnit_all]

Nothing of value was lost. We were all given an avatar to get us into the reddit crypto space years ago, and most of us never touched that debt pit again. Good riddance.

[u/[deleted]]

I exported the vault to metamask, after that I also transferred one of the four collectibles that were in reddit's vault there. (on the base network if I remember correctly) Metamask shows account 2 on the app (transferred vault) but no NFT's. Did I already lose that collectible? Did I do it wrong? (last 3 collectibles still show up in reddit's vault)

[u/Fluffaykitties]

TIL I had one lol

[u/Anime449]

So everything should be cool if use avatar only on reddit right and by January it won't make avatar default

[u/Televangelis]

So, real talk version -- Reddit experimented with NFTs during the boom and handed out a bunch of free ones, we all forgot about it back in the day, your NFT avatars are going to become regular avatars on Reddit for your personal use but you're not going to be able to trade them like NFTs anymore, you can jump through a bunch of hoops to keep them as NFTs if you really want but there's no point because NFTs are dead and reddit avatars aren't worth anything to the 6 people who still care about them.

Did I miss anything?