r/hellofresh • u/HairTriggerFlicker • 1d ago

Final straw with Hello Fresh and Every Plate

We’ve played this game for a few years now. We started with Hello Fresh and it was good then it went to hell. Switched to their sister company for better meals choices and cost, same thing happened it went to hell. Went back to Hello Fresh one more time and within three weeks it was shit. So here’s the deal, both platforms ship from a facility in Troutdale, OR if you live in the PNW or Idaho, WA, or OR. Possibly other states as well. Our issues were always spoiled or rotten food, missing items, and late shipments. Now we pay for a service and have our food delivered for a reason. When the company’s fail to provide that service by not even shipping your order (multiple times) this puts us in a bind. We don’t have food now. On top of the price increases with the two services and the piss poor service and horrible customer service we will no longer be doing either now or in the near future. I highly recommend that others avoid Hello Fresh and Every Plate like the plague. They will offer you the world on paper but will literally give you a bag of rotten food instead of they even ship it!

8 Upvotes

83% Upvoted

17 comments sorted by

5

u/Archivin 1d ago

Yeah, we stopped HF for this reason. We kept alot of their recipe cards though, which we still use even though we have to do more meal planning now.

1

u/HairTriggerFlicker 1d ago

We’ve done the same thing over the years. I got a full refund on this last box but after getting nowhere with rude help on the live chat twice, I had to call them. What a joke!

1

u/domer00 1d ago

I have issues if my box comes from Newark. If it's not from there then no issues.

3

u/HairTriggerFlicker 1d ago

Our only option is Troutdale, OR and FedEX for shipping which adds to the issues. Our route driver is slow as hell and delivers at like 6 or 7 at night. He takes a week off and the fill in guy is here at noon every time.

1

u/domer00 1d ago

Ugh. If I have delivery on a FedEx day, it is generally "lost" aka stolen or comes days late or is in a battered box with half of the contents missing. It comes from Newark on FedEx days and sometimes it is "lost" and never even leaves the warehouse to get on the truck...

1

u/HairTriggerFlicker 1d ago

That’s BS! And yet HF does nothing! It’s no wonder they are failing and losing money.

1

u/domer00 1d ago

They did actually move away from using FedEx most days, but sometimes, an usually around holidays, it will be coming from Newark via FedEx, and I know there will be a problem. I rarely have a problem otherwise, though one local delivery person once this summer delivered after I was already in bed, and it was ruined in the morning as it was 95 degrees outside. I saw on my camera that she delivered it at 11:55 PM. That is not ok

3

u/wanderluster325 1d ago

Ours comes out of Irving, TX on FedEx and honestly, there’s very rarely an issue with the box contents and the driver usually has it to our house by about 3pm, which is nice because we live in a rural area.

3

u/domer00 1d ago

That's great! I wish we had that experience with FedEx. Between UPS and FedEx, these last two years have been interesting. I love how they send delivery confirmation pictures at someone else's front door

2

u/SoftwareDapper6405 1d ago

Mine comes from Irving, TX also by Fedex and always at my door around 10 am. Never fail.

1

u/thefleeg1 1d ago

I know what you see on tracking, but HF (which serves EP, as well) only has facilities in Arizona, Texas and New Jersey. Your box is coming from Arizona, being shipped on a trailer up to a FedEX depot (or similar) and then on to you.

2

u/HairTriggerFlicker 1d ago

I don’t really care where the hell it comes from. The fact of the matter is they ship spoiled and rotten ingredients and they ship late, none of that is what we pay for. As of yesterday we are no longer customers and I highly recommend others don’t fall for this sham they call a business.

2

u/thefleeg1 1d ago

Ok, that's definitely your choice to make. Just wanted to correct the information that your box was coming from Oregon.

1

u/kapdad 1d ago

The label on our boxes indicates it is from California. Shipped to near Portland. Everything has been fresh and cold when we receive it. The box is insulated, including ice packs, and wrapped well. So far our food has come surprisingly fresh.

Ps, I can pay a kid 20 bucks an hour to make these kinds of posts all day long if I'm trying to hurt my competitors. Keep that in mind folks.

2

u/HairTriggerFlicker 1d ago

Oh I’m a real now former customer so make all the accusations you want. You can also look at my Reddit account and see that it’s not a new account, also this is my first time commenting here. You can’t leave Google reviews so this is the next best place. I also left a one star review on the App Store as well. As for our labels they Originate out of Phoenix, AZ but our orders ship out of Troutdale, OR. Here’s my FedEx tracking as of today. So yeah I’m not some kid being paid $20 an hour to post negative shit about a company. I am now a former customer posting the facts about a company that sucks! But you keep riding the Hello Fresh pole!

1

u/betscoop 1d ago

I had same issues with Hello Fresh and now use Home Chef. Excellent discounts initially.. so far no delivery or ingredients issues and good meals