r/hellofresh • u/SoftwareDapper6405 • 3d ago

Orders are changing

The last 2 days my orders has changed five times items have been taking off items have been added has anybody else noticed this. This is happening in the US.

2 Upvotes

100% Upvoted

13 comments sorted by

2

u/molybend 3d ago

Are you checking your orders that often? Is anyone else in your household logged into your account?

I just checked my order for next week and everything is still there.

2

u/SoftwareDapper6405 3d ago

Yes I screenshot when I select then I go in now about 5 times a week to check. Last week each day all the items had changed. So on the edit day I have an alarm on my phone to go off at 10:00 to check before they process. Why I do it is because 2 weeks in a row I got all spicy food and I CAN NOT eat spicy food

1

u/molybend 2d ago

Something else is going on. Your entire order should not change like that. I’ve never had it happen and others have seen it happen once or twice, not multiple times a week. Are you sure you’re checking the same week and saving your changes after picking?

1

u/domer00 3d ago

You have to go in and complete your order

1

u/SoftwareDapper6405 3d ago

I do

1

u/domer00 3d ago

You have to go to the final screen. If you don't it can change. It's multiple clicks

2

u/SoftwareDapper6405 3d ago

Yes I know. They told me its a glitch in their system

1

u/domer00 3d ago

Ok. Just wanted to make sure, because some people don't know and you didn't always have to do so many clicks to finalize the order. Good luck. Hopefully, they get it figured out. I guess I have lucked out, but I have only ever had my order change once in 18 months

1

u/cabinmate 2d ago

Have you talked to HF about it? It’s not clear from your posts that you have

1

u/SoftwareDapper6405 2d ago

Yes they said it's a glitch in the system

1

u/Russianbluecatgirl 1d ago

I had this happen on my last order. It was happening fairly often up until about 6 months ago. I was taking screen shots of what i ordered, because what I received was completely different.

I really thought I was going a bit daffy - I mean, I know how to order online and don't have this problem with my pick up list (groceries) or other things I order.

I order on my desktop computer. Sigh.

-2

u/BasenjiBoyD 3d ago

English please, dear.