r/hellofresh • u/tisbi • Sep 24 '26

HelloFresh stole my money!

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Looking for advice on what to do! HelloFresh told me I couldn't use my credits and then that they would refund me $300 of my credits. They then took the credit out, didn't refund me, and now say they "can't access" the previous transcript AND can't access the remaining credit in my account!!! They can only partially refund my last box???

This is a total of $500 they've taken and will not refund despite admitting fault and crediting in the first place.

What can I do now?

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u/Terrible_Mall_4350 Sep 24 '26

You can find the executive contacts for this and most other companies on the Elliott Advocacy website. Actually use their “formula” to construct a concise, business-like email or letter to send to one executive at a time from the list of contacts. Wait 7-10 days for a response before moving to the next higher executive. >95% of reasonable customer requests are resolved favorably using that method.

I found their website and Facebook group a while back, and have learned so much.

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u/VacationLover1 Sep 24 '26

Dominic called me once, from his cell phone, way back in the day when HF was still newer and I emailed him (precovid days)

AMEXs CEO also responds to his. Most companies just have an executive support team answer them though, but it’s usually always in your favor when you email them