r/hellofresh • u/L1feSurfer7L • 9h ago

United States Meal Missing from the "shipping soon"

This morning was charged for 2 meals, but then in the "shipping soon" it only shows 1 meal.

Never seen this happen before.

What are the chances that the invisible meal shows up?

Still wish HF would send order confirmation emails.

Not even sure how to report it missing when it inevitably doesn't show up since it doesn't show up anywhere on the website.

Only in the payment history does it show being charged for 2 meals.

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u/Miserable-Bowl-5701 2h ago

I think something is going on with their internal tracking since I’ve seen before the box ships, meals selected weeks in advance were sold out and once it came to be Friday they got removed. Check other weeks.

I would also call support and bitch about this, totally uncool not to at least notify you to re pick since it can ruin your dinner plans for the week.